Instagram Customer Service Issues

Hello, my name is Marvin Hilke, and I have encountered a major issue with my Instagram login. I have forgotten the email, phone number, and password associated with the account. Additionally, I no longer have access to the recovery options. I need assistance with the account sarah_und_marvin_hilke_fischer. I would greatly appreciate your help since I have [redacted] photos on the account and wish to continue using it. Kind regards, Marvin Hilke.

Dear Instagram Team, I am reaching out regarding my hacked Instagram account. The hacker changed all my login information, including the email address, username, password, and even the access phone number. This has left me unable to recover my account. Please assist me in resolving this matter promptly. Username: ronaldo_fanpage.lover Account Name: Cristiano Ronaldo Email: [redacted] Phone Number: +[redacted]26 I kindly ask for your help in recovering my account. Thank you.

I recently logged into an app that lets you see who unfollowed you on Instagram. After doing this, I received a notification on my Instagram account (@frixderike) that someone accessed my account through another app, which was actually me. When I tried to access my profile on Instagram, I found it temporarily locked for security reasons due to a potential compromise. The app prompted me to enter a code sent to my email address ([redacted]) for verification, but I have not received the code despite requesting it multiple times over the past three days. I have verified that the email address is correct. I would appreciate it if you could help me receive the code so I can regain access to my account.

Dear Sir, my official Facebook account is linked to my Instagram account. Unfortunately, my official Facebook account was disabled without any reason. I have submitted a request to the Facebook team for recovery. I always adhere to Facebook Community Rules and do not engage in any illegal activity on my account. My real name, date of birth, and Instagram username are all in compliance with my official Facebook account. Kindly assist me in recovering my official Facebook account. Thank you, Facebook Team. Email: [redacted], Instagram username: royal_nitin1123, Full name: Md Shahnawaz Alam.

I'm facing an issue with my Instagram account. I initially registered it with a Yahoo email that is now deleted. Prior to deleting the email, I updated it on both Facebook and Instagram to a new one. However, Instagram still recognizes the old email as the recovery option. I momentarily signed in to a followers tracking app, leading to my account being temporarily locked, triggering a recovery email to the deleted Yahoo account. Instagram's form for account recovery does not acknowledge that my account is linked to a deleted email, preventing me from proceeding with ID validation. Despite seeking help from Yahoo support to recover the email, no solution was found. Although my Instagram was connected to Facebook, I disconnected them in my attempt to regain access. My goal is to remove the temporary lock on my account or update the recovery email address.

Dear Instagram Team, I am contacting you regarding an issue with the @ledrivula account's story mentioning me (@ap.sneaker). When I try to repost the video, the full length is not posted. I urgently request your assistance as the story is only online for 24 hours, and I need to repost the complete video for marketing purposes. Your prompt help would be greatly appreciated. Best regards, Ardit

Sir, I kindly request to speak with you over the phone as it would help me explain my problem better. Conversing verbally is more effective than chatting for me. I believe I can convey my issue clearly if I can talk to you directly. I find it more comforting to express my concerns through a call, and I hope you can understand and appreciate my perspective on this matter. Thank you for your understanding.

I recently made a purchase of shoes and slippers from an Instagram seller with the ID "life_kicks_1." The transaction was made using cash on delivery and he mentioned that the items would be delivered through Flipkart. However, I received the wrong shoes initially from an ID that had my name and address. When I informed the seller about the mix-up, he asked me to return the shoes which I did. The same situation occurred with the slippers. After I returned both items, he received the money but then blocked me. I paid [redacted] rupees for these products. I am reaching out to Instagram for assistance in refunding my money and taking action against the seller to prevent others from falling victim to this scam.

I need urgent assistance in recovering two Instagram accounts. Both accounts (@Gigi_calde and @gigi_calde_) are crucial for a court case regarding my daughter's safety and justice. Unfortunately, I have forgotten the passwords and no longer have access to the registered emails and phone numbers. This is the only way I can retrieve important evidence to support our case against a dangerous individual. I am willing to provide any necessary information to verify my identity and regain access to these accounts. Your help in recovering these accounts is greatly appreciated. My contact information has been updated. Thank you.

Dear Instagram Admin, I am writing to express my concerns regarding the deactivation of my account due to a violation of the terms of service. My account was solely used for connecting with friends and family, and I have always complied with the terms in place. If there has been any violation detected, it was beyond my control and knowledge, possibly caused by others without my consent. I am reaching out for more details, justification, or solutions regarding the suspension. This situation has left me deeply saddened as Instagram serves as my visual diary. I sincerely hope to resolve this issue promptly with your assistance. Best Regards, Vishal W. IG: @hwangwayshark

I am having trouble accessing my Instagram account as it has been temporarily blocked. I am unable to verify using my phone number since I have changed it. I attempted to recover my account through email and Facebook without success. The message I receive asks for a code to be sent to my old number which I no longer have. Thank you. Original message in French and translated to English: "Your account has been temporarily locked We've detected suspicious activity on your Instagram account, so we've blocked it for security reasons. Your account is likely no longer protected because you entered your password on a website designed to mimic Instagram. This type of attack is called phishing. The next steps will allow you to confirm your identity to protect your account. You will then be able to log in again."

Dear Customer Service, I encountered an issue on Friday, 07.10.[redacted], at Cologne/Bonn Airport where I was unexpectedly logged out of Instagram and Facebook due to a terms of use violation on Facebook. Despite not having posted on Facebook for months, I primarily use Instagram for sharing posts and Stories with friends. My accounts are linked, though I log into Instagram with [redacted] and Facebook with [redacted] I suspect my Facebook has been hacked as I found a suspicious email in my inbox with a correct password attached. I've reported this to the police. Unfortunately, my attempts to appeal through the provided forms on both platforms have been unsuccessful. As I value my accounts, especially due to collaborations on Instagram, I kindly request their unlock by Monday, 24.10.[redacted]. I've also attached a copy of my passport for identity verification. Best regards, Alexandra Fietz

Dear Instagram Team, I recently had my Instagram account hacked. The hacker changed my email address, username, password, and even the phone number associated with the account. Now I am unable to recover my Instagram account. Please assist me in resolving this issue promptly. Original Information: Username: ronaldo_fanpage.lover Registered Number: +[redacted]26 Account Email: [redacted] Contact Email: [redacted] Thank you.

My name is Liana Arutiunian. My Instagram page is called 1iana___. I am concerned because my account was deactivated yesterday. Initially, there was a prompt to input my phone number and I followed the steps by entering the code received. Despite being informed that Instagram would respond within 24 hours if there were no violations of their terms, my account remains deactivated. I attempted to contact support but found that the function is currently unavailable. I strongly believe this deactivation was a mistake as I have had this account since [redacted] and have always adhered to Instagram's terms. This page holds great importance to me, as it reflects a significant part of my life. I am willing to provide any necessary documentation, such as a passport picture, to prove my ownership of the account. Thank you for your understanding.

Hello, I am Maria and I am reaching out regarding the unblocking of my Instagram account, @intoskana. On October 14th, my account was blocked, and Instagram requested a photo with a specific code and account name written on a piece of paper. Unfortunately, my husband sent the photo in a mirrored image, which led to Instagram canceling my keys id and blocking my account because the photo was unreadable. I'm unable to submit an appeal form now due to this issue. The error occurred due to the algorithm misinterpreting the mirrored photo. I kindly ask for your assistance in resolving this matter. This account contains personal photos of myself, my husband, and our dog, which I can provide as needed. Thank you for your help. Maria K.

Hello, my name is Josep. I am an Instagram user with the handle @josepmoulines and I reside in Barcelona, Spain. On September 30, at approximately 8:00 AM Madrid time, both my Facebook and Instagram accounts, linked to the same email, were blocked and later permanently canceled. I received two emails at 7:34 AM alerting me of unusual logins from Madrid and Pontianak, Indonesia, which unfortunately I did not notice promptly to secure my accounts. Subsequently, I discovered that my accounts were compromised, leading to the posting of inappropriate material without my consent. I have provided documentation showing the unauthorized access to my accounts from a different location. I kindly request the reactivation of my accounts as I am not responsible for the posted content and my profiles are of sentimental value including memories of my late parents. Your assistance in resolving this issue would be greatly appreciated. Thank you for your attention and have a wonderful day. Best regards, Josep

Good morning, Since Sunday, my account has been blocked for identity theft. After my initial contact with you, I was informed that this was a mistake and my account was restored. However, 24 hours later, my account was blocked again for the same reason. Since Monday, I have been unable to use it. I am puzzled as to why my account is being blocked despite my ability to prove my identity through email, phone number, or even my unique Instagram name. I am seeking explanations and the reinstatement of my account. The individual responsible for repeatedly blocking my account should face consequences from Instagram. Losing access to my account, which I have had since [redacted] without any prior issues, is distressing, especially when I can confirm my identity without doubt. Awaiting your prompt response, Sincerely, Céline blet

Subject: URGENT! Hello, My personal Facebook and Instagram accounts "grzelczyk Grégory" and "greg_croutz" have just been blocked... without reason! And apparently now, there is no way to appeal this decision. I received an email stating that it was a mistake on your part after submitting my official documents (ref below). The account was mistakenly identified as belonging to a minor, even though I am 40 years old, and this account has been active for many years. These accounts manage all my professional activities and pages as I work as a Community Manager. My professional life depends on these accounts! Unfortunately, I am unable to reach anyone for help with this issue. Account: [redacted] A customer page was also created using this address, and it has now lost (hopefully temporarily) its page, business, and professional contacts on this platform, resulting in a significant loss of revenue for them. "optimhall" on Instagram is the client affected. Is it possible to at least recover their page and link it to one of their email addresses? Also, please assist in resolving the issue with my personal account that was blocked without cause. Thank you. I am available for further assistance. +33 6 27 14 61 74

Subject: URGENT!!! Hello, My personal Facebook and Instagram accounts, "grzelczyk Grégory" and "greg_croutz," have just been blocked... for no reason!!! and apparently now "not open to appeal" I received an email stating that this was a mistake on your part... after sending my official documents (ref below) It was considered an account of a minor... when I am 40 years old and this account has been active for many years... This account manages all my activities and professional pages. (I am a Community Manager) My professional life depends on this account!!! Unable to reach anyone to resolve this issue. Account: [redacted] A customer page was also created using this address and they have just lost (hopefully temporarily) their page, business, and professional contacts on this page (basically a large part of their turnover) "optimhall" on Instagram that got blocked... (client's professional page). and since yesterday Yatouland Can we at least recover their page and link it to one of their email addresses... And also resolve my personal account that I lost for no reason... Thank you I am available +33 6 27 14 61 74

Hello, I'm having issues logging into my Facebook account and believe it might have been hacked as I don't have an Instagram account. My account seems to have been deactivated due to violations on an Instagram account linked to mine, [redacted]. I cannot reach out to Instagram or Facebook as the form submission is not working. Can you assist me with this matter? Thank you, Daniela.