eBay Customer Service Issues

My eBay account is currently blocked due to an email I sent to an eBay dealer in Germany. Despite numerous attempts, I have been unsuccessful in unblocking it as I cannot reach a live person from eBay. If the only way to contact a real person is through a phone call, kindly arrange that for me. My wife's cell number is [redacted], as I don't have an iPhone for text messages and can't access my email for the verification codes due to the account block. Each time I request a code, a new one is sent, creating a loop that I can't break. It's essential that I speak with a customer representative to resolve this issue and have my account unblocked.

I shipped a Pokemon card through eBay in a secure package following all necessary precautions. The card was in excellent condition, but the buyer claims it arrived with scratches, accusing me of being dishonest. I have a consistent shipping method for all my cards, and this is the first complaint I've received. I suspect foul play, possibly an attempt to scam me out of $75 by switching the card. I'll give it a few days to see if other buyers report damage. If more issues arise, I'll accept the returns as a postal problem. Otherwise, I'll stand by my suspicion of a scam.

I purchased a lamb on eBay from a seller named Wanyang2015. A day after buying it, I received a message from the seller saying there were no shipping options to Mauritius and suggested canceling the order. I agreed to cancel and emailed back several times, but haven't received any further communication until today when I saw that the item was marked as shipped. I haven't received the product or any updates from the seller. I am a student on a tight budget, and this money is for my project which is essential for my final exams and future university plans. I would like to either receive the product or get a refund. Thank you.

In response to the initial request for additional shipping charges, I have offered to pay half and am awaiting a reply. It is disappointing that additional fees were not specified in the item description for Canada Stamp #15. Despite already paying for the stamps, it was unexpected to be asked for more S&H fees afterwards. My feedback on eBay is perfect at [redacted]% positive, reflecting my commitment as a buyer. I am willing to compromise on paying $7.50 to settle this matter amicably. The seller's new rules for S&H were not communicated beforehand, which puts them at fault. I am considering involving eBay authorities if the issue is not resolved fairly. Kindly reconsider the situation and either accept the reduced fee or risk cancellation of the transaction. Hopefully, we can resolve this matter promptly to avoid any escalation. Best regards, Hubert Order Information: - Date: Nov 20, [redacted] - Order #[redacted]: 18-07[redacted]8 - Total: US $96.30 - Seller: nystamps - Estimated Delivery: Wed, Dec 15, [redacted] Item Details: - nystamps Canada Stamp #15 MOGH $[redacted] - Quantity: 1 - Unit Price: US $95.00 - Item Number: [redacted]99 - Returns: Not accepted Seller's response: Due to the item's value exceeding $70, the shipping method is suggested to be USPS First-Class Mail, costing $15. The seller offered to cover part of the cost, requesting an additional $9.7 for shipping through PayPal at [redacted]

I listed some wheels for sale. A buyer from Germany agreed to arrange shipping and made the purchase. However, the buyer did not provide complete shipping details or instructions for the shipment. Now, the buyer wants to cancel the order, but I'm unable to process the cancellation because they don't have access to a credit card or bank account. It seems like the buyer's payment is on hold, possibly by eBay or PayPal. I believe any refund should come from there. Additionally, there seems to be some taxes involved that the buyer may want back. I've tried to communicate with the buyer despite the language barrier, as he speaks German. eBay's customer service is hard to reach through chat, phone, or email, leaving me concerned about a potential account issue due to this unresolved matter.

Hello, I previously reported this issue five months ago regarding an item that was supposed to come from India. Unfortunately, I never received the item, and the seller is unresponsive. I would like a refund from the seller. If you require additional information, please let me know. Here is a summary of our communication: vtgemsonline: Hello, I appreciate your message. We will review the details and respond promptly. Best Regards, Be Safe Sent from my iPhone New message: What is the status of the shipment with AWB: RD[redacted]40IN? I still have not received the package. - Vladimiblazevich ([redacted]) What is the status of the shipment with AWB: RD[redacted]40IN? I still have not received the package. Reply, Dear vtgemsonline, What is the status of the shipment with AWB: RD[redacted]40IN? I still have not received the package. - Vladimiblazevich

Hello, I am facing an issue with a website I purchased from an eBay seller, RedFire Websites, in December [redacted]. Despite having a contract and making monthly payments through PayPal, the website went down in mid-October [redacted], and I have been unable to reach the seller through email or their ticket submission platform. RedFire Websites continues to sell websites on eBay and provide hosting services but has neglected their existing customers like me. This situation seems to involve false advertising, as they have stopped delivering on their promises without informing their clients. I hope to find a resolution to this matter to prevent others from encountering the same problems with RedFire Websites in the future. Thank you for your assistance. Best regards, eliseoh619

I am unable to access my account anymore. Every time I try to sign in, I am prompted to create a new password. Specifically, on November 18, [redacted], I attempted to sign in seven or more times, each time receiving an Ebay security code via email. Despite following the instructions and setting up a new password as requested multiple times, I was still unable to sign in. Prior to this incident, there have been other occasions where Ebay notified me of attempted account access from a different device. I occasionally browse Ebay on my cell phone – could this be the "other device" they are referring to? The last successful sign-in was on November 12, [redacted], when I placed a bid on a book using my laptop, which is my usual way of accessing Ebay. I tried to email the seller twice to explain my situation, but my emails were returned as undeliverable. I am perplexed by this situation. Why doesn't Ebay have a customer service number? Having a direct line for assistance would greatly benefit loyal customers like myself. I am uncertain about what steps to take next, whom to contact, and whether I will receive a response from an Ebay representative via email.

I came across a [redacted] Silverado truck for sale on a local Facebook site for $[redacted] with only 60,[redacted] miles, appearing almost new. The seller redirected me to eBay due to relocating to Montana. After receiving an email that seemed legitimate with eBay logo and instructions to purchase 4 $[redacted] eBay gift cards, I almost fell for the scam. Before proceeding, I reached out to eBay Motors. Thankfully, they confirmed it was a scam. The scammer insisted I provide the card details for free delivery. I confronted him with eBay's policies, and he abruptly hung up. Despite buying the cards from Walgreens, they wouldn't refund me. I urgently need to speak to eBay to recover my $[redacted]. It's disheartening to have saved for a year on social security disability to buy a car, only to be scammed. Ronald H. Storck Jr. 10 Bel Rae Ct Apt [redacted]-B St. Charles, MO [redacted] [redacted] Thank you.

I am inquiring about my order placed on eBay on October 19 with the order number 27-07[redacted]0 from the seller webstoredipedruzzisaul. Despite several attempts to contact the seller and provide my correct address, I have not received my purchase. The SDA shipping code is 288016e163563. I reached out to SDA, but they advised me to contact the sender for address modifications. After WhatsApp communication with the seller, I was directed to the distant express delivery center, where I was unable to collect the package. The parcel was eventually returned on November 15 and signed for by the seller on the 16th, leaving me without the item I purchased. Despite my efforts and complaints to eBay, I have not received a favorable response. I am unsure of my options moving forward and if I am eligible for a refund for the undelivered monitor.

I purchased a patio heater from an Ebay seller, Tooldepot99, on November 8th. Although the delivery date was set for November 24th, I waited patiently. The seller informed me on November 22nd that the package was shipped but was later returned to them by their request through Fedex due to shipping damages. Upon tracking the package, I noticed it had made it to Barrington, NJ, instead of Browns Mills, NJ, where I am located, and there was no scheduled delivery date available. The package remained in Barrington for two days before moving to Independence, Kentucky. After contacting Fedex, I was informed that the item, originating from Walmart, was intended for another recipient in Greenfield, not Browns Mills, and that I would not receive it. I now seek a full refund either from the seller or Ebay as I no longer wish to engage with the seller due to the issues encountered.

Hello! I'm Fabiola Báez. We previously spoke on the phone, but now I'm having trouble communicating that way. The issue is with a product I ordered through your company, which was supposed to be delivered to me but never arrived. I've reached out to a representative before but still haven't received a resolution. The product was sent on October 10, but it went to the wrong address. Despite contacting the seller and FedEx, I haven't received a satisfactory answer. I paid $97.86 for this item, and I urgently need a response to this situation. Thank you for your prompt attention. - Fabiola Báez

I recently discovered that the shipping address on my account was incorrect, but I found where to update it. Unfortunately, the seller refunded my order because they couldn't reach me through eBay. Despite speaking with a customer service representative a week ago and being assured that everything was fine with my account, my shipping address was still wrong when I received the confirmation of my order shipment. I attempted to correct or cancel my order through the website but struggled to get assistance. After a frustrating hour-long wait for support, I ultimately used an eBay card for my purchase. I've been a loyal eBay customer since [redacted] and have enjoyed the good prices and personalized service from sellers. I hope eBay can address this issue and provide better customer service in the future.

I purchased a ramp from Titan Industries, but only received one part of the order so far. The other two parts were sent back to the manufacturer by the distributor without explanation. I am in the process of moving to Orlando and need the missing parts of the ramp. I kindly request the seller to update the shipping address and resend the missing pieces or provide me with a packing slip to return the incomplete ramp for a full refund. I am disappointed with the handling of my order by Federal Express and have had no response from the seller. My new address will be in Orlando starting Sunday, and I will be there for two weeks. If the missing parts cannot be delivered by then, I will return the one part I received for a refund. I need this resolved promptly as I need the refund for Christmas shopping and will have to find an alternative ramp if the issue is not addressed. Thank you for any assistance you can provide in this matter.

I bought an e-skateboard, the Hoverzon, from eBay in April for my birthday. Upon receiving it, I rode it up and down the street for a few minutes. The next day, I rode it up the street, but when I came back down, the electric part was not working. I contacted SquareTrade Insurance as advised but encountered difficulties in the refund process. Despite initiating a claim, I was not instructed to return the item for a refund. Now that I am back from college, I am attempting to resolve the issue, but have faced obstacles. SquareTrade mentioned that I was within eBay's 30-day return policy, making me ineligible for their assistance. I seek a resolution, either a refund or a replacement of the Hoverzon model # HJ572-2 Black. Your assistance is greatly appreciated as navigating this situation has proven challenging. Thank you.

I bought shoes for $37.28 from ClothingFeast, but upon receiving them, I found they were poorly made and not as advertised. EBAY contacted the seller, who asked me to return the shoes to an address in China without providing a return shipping label. The shipping cost quoted by United Parcel to China was $[redacted].76, which is unreasonable. ClothingFeast advised me to keep the shoes and not return them, requesting my PayPal information, which I do not have or want. I simply want a refund to my American Express account that I used on EBAY. Amex confirmed the payment to the seller and EBAY is asking for a shipping and tracking number or they will close the case. Any assistance would be appreciated.

I mistakenly entered incorrect information when ordering the Flower Power 10 CD Set from Time Life (item #[redacted]06). I promptly canceled the order (ID#[redacted], Order# 19-07[redacted]) within the one-hour window specified by Ebay. Despite this, the seller proceeded to send the item and charge my credit card $73.00 on November 27th, [redacted]. I have contacted my credit card company regarding this unauthorized charge. Ebay has informed me that they were unable to cancel the order, even though I adhered to their cancellation policy. I am disappointed in how the seller handled the situation and would like a refund for the order I will return. The seller's disregard for the cancellation timeframe and Ebay's inability to intervene have left me feeling unfairly treated.

Hello, My name is Louisa N. I accidentally confirmed payment receipt for the XC Falcon Repair Manual I sold to mipapo_50, item number [redacted]04, before actually receiving the payment of $[redacted] + postage on November 24, [redacted]. I attempted to send the item on the 25th but realized I needed to wait until the funds cleared in my account. I retrieved the package from Aus Post on November 26, [redacted], after halting the shipment upon realizing this. mipapo_50 claims to have paid eBay on November 27. I relisted the item on November 26 after taking it back. My concerns are whether my premature confirmation of payment will cause issues, if I can verify mipapo_50's payment, whether relisting the item will impact my payment, and why I can't contact an Australian phone number due to my phone restrictions. I appreciate your assistance and can provide more details about the item upon request.

I am facing an issue with my email account, which has been unexpectedly suspended and terminated by the provider. This action has come as a surprise as I have been a business seller for over a decade. The reason given is allegedly selling counterfeit or prohibited items, which is unfounded as I have been selling the same legitimate items for years with proper permissions from my suppliers. Some of the products are even authored by me, ruling out any possibility of them being counterfeit. Despite trying to reach out to the provider through their chat support, I have been informed that the suspension is final and the chat gets terminated abruptly. I am at a loss on how to proceed and seek assistance on how to contact them for clarification. Any help would be greatly appreciated. Best regards, T.

It has been challenging to reach eBay directly via email. I am a highly rated eBay user who is struggling to get a response from the eBay vendor regarding a Square Trade policy for a bacteria repellant necklace. The necklace was returned, and I received a refund. I have contacted the Square Trade vendor multiple times through eBay's "Contact the Vendor" feature, but they have not replied, despite my request for a refund for the unused policy. I seek a refund as I no longer have the item. The vendor, squaretradeus, has been unresponsive, and in light of this experience, I hope eBay investigates to prevent other customers from facing a similar situation of losing money on an unnecessary warranty. As a frequent eBay user, I value respectful and honest interactions with vendors, attributes that I feel have been lacking in this case. ORDER DATE: Nov 04, [redacted] ORDER NUMBER: 01-07[redacted]6 SOLD BY: squaretradeus