Whirlpool Customer Service Issues

Serious Rust Issue with Whirlpool Washer/Dryer Combo I purchased the Whirlpool Combo Washer/Dryer from a local store, Tafelberg Furnishers in Western Cape, South Africa, in January [redacted]. After about a year, I noticed a small rust dot on the machine and sought help from the company to remove the kick cover safely. Despite following their advice not to remove it, the rust has worsened underneath the surface. I reached out to KIC South Africa in January [redacted] about this issue, but they were unsupportive, claiming it falls outside the guarantee coverage. My previous Defy Combo Washer/Dryer, which lasted 23 years, did not have such problems. While I know this may not be within your control, I wanted to highlight the poor after-sales service quality from Whirlpool South Africa and express my reluctance to purchase their products again.

Hello, dear Sir or Ma'am, I am Sandeep Kumar Sharma. I purchased your Whirlpool Air Conditioner Split 1 Ton (Model * *.* T MAGICOOL PRO *S COPR-INV *) with Indoor unit INZ******** and Outdoor unit INZ********* on **********. Unfortunately, it has not been working properly for the past few days. I have contacted your toll-free number ***********, but I have not received a satisfactory response. Despite sending multiple emails to your registered email, *****@***.com, I have not received any feedback. After several complaints and technician visits, my AC is still not functioning correctly. I kindly request your assistance in replacing the product as the current service has not been satisfactory. Thank you for your attention and support. Yours faithfully, Sandeep Kumar Sharma.

I own a Whirlpool triple-door refrigerator that I bought four years ago in Jaipur. Recently, I've been facing an issue with ice buildup in the fan, causing the cooling function to stop working. During the last visit from a service engineer, they indicated in writing that this particular unit has a manufacturing defect that cannot be resolved through regular servicing. I'm seeking assistance to address this problem.

Five weeks after purchasing a new refrigerator, the compressor failed. Whirlpool technicians have confirmed the issue and declared the compressor faulty. Despite contacting Whirlpool early May, the appliance store mentioned they could not replace the unit due to a Whirlpool policy. My reference number for this matter is [redacted], and the refrigerator model number is KRFF507SBS with serial number KB[redacted]. After speaking with a Whirlpool representative on 5/9/22, I was informed that the case was escalated, and I should hear back within 3 to 5 business days regarding replacement or repair. Unfortunately, I have not received any updates from Whirlpool yet. It seems like a straightforward decision to provide me with a replacement refrigerator, so I am uncertain why there has been a delay.

I recently purchased a Kitchen Aid Double Oven from Best Buy in Modesto, California. Its Model and Serial numbers are KODE507ESS05 and DA[redacted]. The oven was delivered on 6/19/[redacted] and installed on 7/29/[redacted]. After 10 months of use, both the upper and lower inner glass of the oven doors have become fogged with rainbow colors that do not come off. I have reached out to the Serviceman from Appliance Repair Specialists, Janelle from Best Buy's Customer Relations Department, and Constance from Consumer Care who all indicated that this is considered a cosmetic issue and is only covered for 30 days. I am extremely disappointed that Best Buy refuses to replace the defective glass doors. I find this response unreasonable, and I plan to share my experience with others. Carol Farrell, [redacted] Mulholand Drive, Ripon, CA [redacted].

I am a retiree from Maytag and recently had my checkbook stolen, which included all my important cards and personal identification. I've had to close my old checking account and open a new one. I'm trying to contact someone to provide my new bank account number for my monthly pension check but have been unable to reach a live person. It's frustrating to not get assistance when needed. Currently on hold waiting to connect with someone who can either assist me or provide me with a direct phone number where I can talk to a real person. My name is Randy E. Northcutt, residing at [redacted] 4th street, Searsboro, Iowa, [redacted]. Please note that my phone number has changed to [redacted].

Hello, I purchased a freezer at the end of October [redacted]. Recently, it has been malfunctioning, going into defrost mode, overheating, and then completely defrosting. I had a technician from Sound Appliance inspect it, but they were unable to determine the exact problem. The necessary part to fix it, identified by Whirlpool as #w[redacted]4, is currently unavailable, and there is no estimated time for when it will be in stock. I have been experiencing difficulties reaching out to customer service due to my work schedule, and the escalation department was not helpful. I am requesting a refund so I can purchase a new freezer promptly to store my food. This ongoing issue has been inconvenient for my family, and I am eager for a resolution soon. Please assist me with this matter. Thank you, L. J. ([redacted]) [redacted] I hope to hear back from you soon, as I am feeling incredibly frustrated by the lack of response and resolution to my situation.

Subject: Concerns with Recent Appliance Installation I am relieved I came across this communication. Recently, I had my appliances installed by a handyman due to issues with Whirlpool. I am seeking assistance regarding a potential refund for the installation cost. The Whirlpool team refused to install my refrigerator, citing the length of the hose from the refrigerator to the kitchen sink as an obstacle. After purchasing the recommended longer hose, they declined installation, indicating restrictions on hose length installation. Furthermore, they were unable to install the dishwasher we had picked up separately. During delivery, Whirlpool personnel damaged the refrigerator's tubing with a box cutter, leading to a subsequent leak once connected. This entire experience has been incredibly disappointing after decades of homeownership. I am seeking guidance on obtaining refunds for the installations and reimbursement for the repairs conducted by the handyman. I am unsure whether to contact Menards or Whirlpool for resolution but can provide serial numbers if needed. Your assistance is greatly appreciated. Kathy I. 77 S Evergreen Ave, #[redacted], Arlington Heights, IL [redacted]

I purchased a range from Lowe's in late [redacted] and had it delivered along with a Whirlpool refrigerator and dishwasher. Unfortunately, the fridge's bottom drawer was dented and the range's upper oven door was broken, both under warranty. The appliance company replaced them in March, but the oven door received was black instead of stainless steel. Despite promises to reorder, I have not received any updates after contacting Elite Appliance Repair. I want to verify if Elite Appliance Repair is the correct company and check if they reordered my door. My name is Robin F. located at [redacted] County Line Rd., Schulenburg, TX [redacted], reachable at [redacted] or [redacted].

I encountered cooling issues with my fridge and contacted Whirlpool customer service to file a complaint ticket (BAN[redacted]2). Despite being informed about service charges and replacement part costs by their technical team, the technician who arrived changed a starter part without consulting me. I ended up paying Rs.[redacted] after negotiating, but the issue persisted. The technician returned the next day and suggested additional repairs without prior notice, leaving me dissatisfied. When I requested a refund from Whirlpool, they and the agency declined, insisting on extra charges for further fixes. I feel misled and seek reimbursement to engage alternative repair services. My fridge needs fixing, and I expect a refund from Whirlpool for the inconvenience caused. My contact details: M. [redacted]2/[redacted].

My wife bought our Whirlpool refrigerator from Lowes on 9/13/19, model #WRF535SWH202 and serial number K[redacted]0. In July, the controller part #WPW[redacted]8 malfunctioned, causing us to lose all the food in the fridge and freezer. After setting up an appointment with Kelly Appliances in Seaford, an authorized service provider, the technician confirmed the controller failure, mentioning it was a common issue not covered under warranty. It took 9 days to receive the part, and I sent all receipts via certified mail to your office on Jul. 12. However, there has been no response from the customer service department. As seniors, my wife and I were not prepared for this refrigerator issue at this stage in its lifespan.

I bought a Whirlpool refrigerator on April 30, [redacted], from Lowes. The model number is WRS555SIHZ, and the serial number is HRA[redacted]. It was delivered to our Arizona home on May 11, [redacted]. Unfortunately, on August 15, the refrigerator stopped cooling, causing all the food to spoil. Since it's less than 3 months old, it's covered under the manufacturer's warranty. We have been without a working refrigerator since September 7th and urgently need to schedule service. Getting repairs under the warranty has been challenging, with back-and-forth between Lowes and their third-party extended warranty service. Currently on hold for over 18 minutes, we just want to schedule Whirlpool service promptly to repair or replace the unit, which is still very new at less than 4 months old. Assistance would be greatly appreciated.

I have a commercial top loader model CAE2745FQ1. This is the third control board that has gone out, part number W[redacted]9. I have spent more time on hold than the washer has run. I get switched from department to department, each time left on hold. I am trying to run a business and do not want my customers to see a brand new broken-down washer all the time. Trying to get it taken care of is painful and frustrating. I have two new Whirlpool washers, one that won't run, and ten old Whirlpool washers that run great. Take care of the people that support you, or you won't have any support. I need a new board; it's under warranty, or replace this lemon of a washer. I have replaced all controls; it is always the control board that lasts around ten days then goes out. This is the third time.

I purchased a gas KitchenAid range about a year and a half ago. After just over a year, the oven stopped working correctly. Even when turned off, the gas would stay on, requiring me to go downstairs and switch off the stove's breaker to shut it down. The vendor mentioned that it was past the one-year warranty and I would need to handle the repairs. Living alone as a widow, the oven had minimal usage and is already causing issues. I reside in Fort St. James, B.C., which is one hour and 45 minutes away from the nearest town, Prince George, where gas stoves are repaired. A local plumber with gas certification examined the stove, suspecting an issue with the top electronic board and ordered a part costing over $[redacted]. Unfortunately, that did not solve the problem. After consulting a technician from Moore's Appliances in Prince George, it was suggested that the valve might be the problem. Another $[redacted] later, along with the plumber's installation fee, we replaced the valve, but the gas issue persists. I am at a loss and believe that this range is defective and should be replaced.

I am Jacob S. and I want to file a formal complaint about the customer service representatives I've dealt with and my overall experience. Currently, I struggle to reach someone who can help me directly, as I keep getting transferred. I am waiting for information on a buy-back or exchange, but no one has updated me. Every time I call, representatives either hang up on me or send me in circles. Today was the worst customer service I’ve ever faced. After a 30-minute hold, I spoke to Chrissy, who couldn’t assist me and transferred me. Another hour later, Tanya also couldn't help and redirected me, causing frustration and wasted time. Upon transfer, I discovered the department was closed for lunch, leaving me feeling furious and unheard. To address these issues, please contact me at [redacted].

Good morning, I would like to explain the reason for my complaint. I bought a Whirlpool washing machine in Guatemala, a 22 Kg model. When I first used it, it started squeaking as if it were an old machine. I contacted the store where I bought it, and they insisted a technician had to inspect it. I explained that I bought a new machine, not one that needed repair, and requested an exchange. Eventually, they agreed to exchange it, but they only had smaller machines available. The factory's customer service was poor, and I am disappointed in how Whirlpool handled this situation. I want to make it known that I am displeased and will not recommend Whirlpool due to their bad customer service.

I recently received a new motor for my Kenmore washer, Model #[redacted]0, Serial # CD[redacted], which is defective as it does not hum or run without manual help. Despite replacing all faulty components following online instructions, the washer still fails to operate properly. Our local appliance repairman confirmed the issue lies with the faulty motor, which requires manual intervention to start. Despite contacting Parts Direct on September 21, [redacted], at 7:39 PM via email with no response (Order Confirmation # W850908), they are denying any responsibility for replacing the defective motor.

My Kenmore washer, model [redacted]0, suddenly stopped running. Despite consulting various online sources for help, I faced multiple diagnoses and numerous replacement parts, including the lid switch, water level control, timer switch, motor, and capacitor. Despite all these efforts, the washer still would not operate. Only after seeking the assistance of a local appliance repairman did the issue become clear: the new motor was defective from the start. This discovery came after considerable time and money spent on unnecessary parts. I believe the responsibility lies with you to replace the faulty motor or reimburse the cost so I can purchase a functional one from a more reliable company. Although some time has passed, the motor hasn't functioned since I acquired it, leading me to seek a resolution. Sincerely, R. Tripp

I bought a Whirlpool EasyTech washing machine 2.5 years ago. The machine only has a tub and does not rotate. The technician checked it and said the repair cost would be Rs. [redacted], while a new machine costs Rs. [redacted]. This seems unfair as the motor has a 10-year warranty. Please resolve this issue, or I will consider buying from another brand. I have used machines from other companies before, and they did not have as many problems with servicing.

I'm inquiring about how many parts must be replaced before our washer will be replaced. We have been without a functioning washer for over 2 months. The repair technician has visited 5 times and replaced 4 parts, with another part on order, which has already been replaced once before. Despite this, the washing machine is still not working. Our washer is less than a year old and covered by warranty. We are dissatisfied with the ongoing issues and would like the washer replaced. We have a freezer on order but are contemplating canceling due to our frustrating experience with Whirlpool.