Verizon Wireless Customer Service Issues

I placed an order for the new iPhone 12 Pro on November 10th, but it was returned to Verizon as no one was available to sign for it. A Verizon representative helped me place a new order, but mistakenly ordered the iPhone 12 Pro Max instead. Despite being assured that everything was correct, I received the wrong phone. After multiple calls and chats, it was discovered that the order was actually on hold. I spent the entire day on the phone, as the chat representative disappeared, and I had to call Verizon to arrange the return of the incorrect phone. It's frustrating that I now have to wait for a new phone until the 13th due to Verizon's error. If I must wait, I believe I should receive a significant credit for the poor service and the time wasted on resolving this issue. As a loyal Verizon wireless and FIOS customer, I am considering switching providers if the service does not improve.

Regarding Carolyn Bowers at [redacted], I recently received a bill for my POSTPAID account totaling $62.21 due by Jan 10, [redacted]. However, I have switched to a PREPAID account. The latest bill shows a charge of $[redacted].75 for changes on my old POSTPAID account - can you clarify what these charges are for? I paid $40.60 on 12/24/20 for my January PREPAID account and was not informed of any additional charges. The bill has confusing numbers, with a total of $[redacted].75 in changes and an additional $[redacted].00 that doesn't seem to add up. When is my next payment due for the PREPAID account as I intend to cancel it once the time is up. I had difficulties during the changeover process and am frustrated with Verizon - I just want a clear explanation of the charges and what is expected of me.

In [redacted], amidst the Covid-19 pandemic, Verizon Wireless allegedly engaged in deceptive practices that impacted customers financially. The company reportedly limited communication options like email and chat, making it difficult for customers to address issues promptly. Despite making initial payments to close the account and transfer the number, the customer claims Verizon is now demanding additional payment even after the account was settled. Seeking transcripts and recordings of the payment conversation to resolve the situation, the customer expresses frustration over the ongoing issues with Verizon's billing practices. After 22 years with the company, the customer emphasizes the challenges faced in switching carriers and warns others of potential difficulties when dealing with Verizon Wireless.

My account was changed without my knowledge. I found out when I received a text regarding a payment of [redacted].18 on Tuesday. Despite visiting Verizon, no assistance was provided. I was given a helpline number, 1[redacted], and told to expect a call within 24 to 48 hours, but no one reached out. A charge of [redacted].00 appeared on my account, along with a change in my plan. This was done without my approval, and the person responsible likely did not verify my identity, as it happened in a different state. My grandson, aged 19, visited the store to replace his broken phone. He claims the staff processed the exchange without notifying me. I require an email receipt documenting this alteration, as my personal information may have been compromised. I trusted Verizon, and I am dismayed by this unauthorized modification to my account. The situation needs to be addressed promptly, and the charges reversed. Thank you.

I have received two emails alerting me that my account is overdue and may face service disconnection with a possible reconnect fee. I have replied to the emails but have not received a response. When I attempted to call the customer service line for billing, none of the provided options were relevant to my situation. My cellphone number is [redacted], and my account ends with [redacted]. The invoice number related to the overdue bill is [redacted]. I sent a check for $83.64 on November 6, [redacted], which was processed by the bank on November 13, [redacted]. I kindly request a review of your records to rectify the misinformation regarding the overdue bill status. I am eager to maintain my account in good standing to avoid any adverse effects on my credit rating and to prevent service interruption. Thank you.

This is the second time I am filling out this form. I have attempted to contact the account phone number, but none of the options are relevant. Despite responding to the text and email reminders regarding a past due payment of $83.64, I am becoming frustrated. I mailed a check for the entire amount on November 6, [redacted], and it was processed on November 13, [redacted]. The invoice number [redacted] was referenced on the check. The last 4 digits of the account are [redacted]. I have not received any bills since then. I need my account updated to reflect the timely payment for October, a bill for November, assurance that my service will not be interrupted or require a reconnection fee, and confirmation that my credit score will not be affected. Please assist me in resolving these matters promptly. Thank you.

I tried to address the problem of losing access to NBC. I spoke with Sam, who seemed unable to grasp my issue. He adjusted my plan promising NBC would be restored on Friday, but it wasn't. When I followed up on Friday, he assured me it would be fixed within 2 hours, but it wasn't. I requested a Supervisor call but was told they were in a meeting and would call back in 2 hours, which didn't happen. The Fios app hasn't been helpful, and I am looking to communicate with an English-speaking representative who can effectively understand and assist me.

We have attempted to reach out through various channels but have faced challenges in getting the assistance we need. My partner, a senior, unknowingly accumulated excess data charges over the last 4 to 6 months, resulting in high bills. Despite being loyal customers for 30 years, we have not received the financial help or resolution we believe is necessary. We are reaching out here as a final attempt to resolve this issue.

I am in need of a PUK number after having trouble setting up my app. Despite speaking to a Verizon employee who attempted to help after hours, I was left stranded without navigation as a Lyft driver. I was promised assistance but ended up receiving none, endangering my safety and causing me to lose a day's work. The situation escalated when my tire went flat on a busy tollway, and I was unable to call for help due to account issues with Verizon. The delay in police response further heightened the danger I was in. I have evidence of these events and will take legal action if necessary unless Verizon addresses the situation promptly and thoroughly. Your cooperation in resolving this matter is greatly appreciated. Luigi L. Veteran, Civilian, Son, Brother.

As a long-time Verizon customer, I have faced numerous issues with the company over the years. I've been overcharged multiple times, and despite spending a lot of time on the phone trying to resolve these matters, my bill never reflects the corrections promised. Moreover, when I sought assistance with my bill, I was given unhelpful advice like not showing it on the next bill, which didn't solve the problem. I even dropped insurance for my supposedly unbreakable phone after a representative suggested it was unnecessary, but now that my screen is cracked, I'm facing difficulties without their support. The company's proposed solution of paying off my current phone and entering into a new contract feels unreasonable and frustrating. I hope Verizon can improve their customer service because I would prefer to continue with them, but their current approach is making it difficult.

I am reaching out about our experience with Verizon. In July, we visited the website to upgrade our phones during the BOGO promotion, drawn in by friends' recommendations of Verizon's service. However, after encountering issues with uploading our photo ID, we visited a local store. Despite purchasing both phones, we faced complications with the delivery of the second device. Upon its arrival, setting it up proved troublesome due to the phones received from the website. This led to missing out on the 2 for 1 deal as it was no longer valid. Subsequently, receiving a $21.60 charge for early contract termination, which we were unaware of, has now resulted in us being sent to collections. Despite our efforts to resolve these matters, we feel deceived and manipulated by Verizon, causing frustration and impacting our credit. Our experience with Verizon contrasts sharply with the positive recommendations we received.

We terminated our services with Verizon 2-3 months ago, but $60.00 continues to be deducted from our checking account monthly. We need the automatic payments to cease and reimbursement for the months you've charged us. When we attempt to contact you, we cannot speak to a representative, and the automated system does not recognize us. Despite terminating the account, payments are still being debited. The associated phone numbers are [redacted] (Patti), [redacted] (Terry), and [redacted] (mother-in-law, whose account is cancelled due to Alzheimer's). Please halt the withdrawals from our account to avoid additional fees. We remain frustrated and urge you to stop the payments. Patti and Terry are reachable at the provided numbers for assistance.

I have encountered significant issues with the billing for December due to delays and errors during an upgrade to my internet service. Consequently, negotiations concerning cost and services took place, leading me to decide to cancel my TV subscription. Following discussions with a customer service agent, I accepted a reduced monthly fee for my TV plan while retaining internet and phone services. Subsequently, when a technician arrived to finalize the changes, further complications arose. On contacting customer service again, I was informed that the previously agreed-upon terms could not be honored. After declining a higher offer, I was promised a follow-up within two days. I have since decided not to proceed with the new arrangement. I spoke with a different representative to address the situation, confirming the termination of my TV service by January 20th while keeping phone and internet services. I was assured that the upcoming bill would reflect these modifications, reducing it to $[redacted].89 from $[redacted].75, and I made the adjusted payment on 1-11-[redacted]. Despite my consistent payment history, I am distressed by the threatening emails regarding my credit. I urge the company to halt this harassment as I have always been a loyal customer. Your prompt attention to this matter is appreciated. - Dr. N. L. Connor

I have received the following notification: Our system has identified unusual activity from your computer network. This message is to verify that the traffic is generated by you and not by an automated program. This notification is triggered when Google detects activity that goes against the Terms of Service. The block will be lifted once this activity ceases. By completing the CAPTCHA provided, you can resume using our services. This unusual traffic could be the result of malicious software, a browser extension, or a script that sends automated requests. If you share your network connection, consult your administrator for assistance, as another device using the same IP address may be the source of the issue. To find out more information, click on the provided link. Occasionally, you may be required to solve the CAPTCHA if your activities match known robot behavior or if you are sending requests rapidly.

I have been a loyal Verizon customer for several years. Due to recent financial struggles caused by medical problems, I have fallen behind on my bills. Despite multiple calls to discuss my situation and make payment arrangements, I have not received the understanding and assistance I hoped for. Instead, I was abruptly notified that my services would be restricted, which is distressing as my phone is essential for daily support. I have been diligent about making partial payments and am not seeking special treatment, only a bit of flexibility considering my medical challenges and mounting expenses. While I am not asking to have my debt erased, I kindly request some leniency and the restoration of my phone services while I work on catching up. Despite my hardships, I remain committed to meeting my obligations. I appreciate any consideration you can provide during this difficult time. Thank you. - Elaine C.

I recently noticed a charge of $[redacted].41 on my Visa card with no explanation provided. Visa initially reversed the charge, but I am now receiving the bill via email. Despite numerous attempts since January to understand this charge, both myself and Capital One Visa have not received a satisfactory explanation from Verizon. I was informed that the charge is related to a cancellation fee for terminating my service within six months of purchasing phones in August [redacted]. However, I am confused as to how this fee was calculated. I had switched to Cricket from Verizon for better rates and coverage, which unfortunately did not meet my expectations. I had planned to return to Verizon after this billing cycle with Cricket, but the lack of clarity on this charge has left me uncertain about my next steps in resolving this issue.

Last week, I received a letter from Verizon regarding the termination of my service unless I registered on the MyVerizon App with my iPad Mini (5th Generation) number, [redacted]. I recently switched my primary number to Google Fi, but I've faced issues accessing the app to manage my account and pay bills. Customer service has been challenging to reach due to reduced hours. I need help resolving the following: 1. Verizon switched my primary line to a different number, [redacted], and I can't access the app to manage it. 2. I've been trying to adjust my plan for 3-4 months due to decreased usage. 3. If any remaining lines are out of the contract, I want to switch them to Google Fi. I'm open to buying out contracts, but I believe the iPad still has a long contract. I want my plan adjusted for reduced usage, any excess charges rectified, and any late fees waived before paying. Thanks for your assistance. -Jason D. S. [redacted] [redacted]

I placed an order for a phone last Friday, 2/12/21, fully aware that due to the holiday it wouldn't arrive until Tuesday. However, today is Thursday, which is 3 days past the expected delivery date. To add to my frustration, my original phone stopped charging on Saturday. I was hoping I wouldn't have a gap in service for more than a couple of days, but now it's been longer. I attempted to track my package through my account, but due to using a tablet with a cracked screen, I may have mistakenly locked myself out. When trying to reset my password, they requested to send a code to my non-functional phone. I'm at a loss without access to my account to track my order or stop the service payment that Verizon recently charged my credit card for. I need assistance to sort out these issues promptly without being redirected to different customer support channels.

I contacted tech support two days ago to troubleshoot my Samsung network extender. About a week and a half ago, my Home Phone Connect stopped working. Upon checking the extender, it displayed "not connected to a Verizon network." After resetting the unit, it became stuck at step 8E and I was disconnected due to a poor wireless signal. I have already spoken with my internet provider's tech support, and they assured me that everything is fine on their end with no recent changes. My home phone number associated with the account is [redacted], and the Mac ID# for the Samsung extender is 20DBAB20CA27. While my internet is working fine, the extender seems to be the only issue. I have tried resetting the unit and changing the Ethernet cable, but the problem persists. As a result, I am unable to use my home phone, and the extender is only a year and a half old.

Hello, I'm Colin Hanephin, 35 years old. Around 20 years ago, I purchased my first cell phone from your company and have been using the [redacted] phone number until this past September. I was a Verizon customer until [redacted] when I switched to a more affordable provider and ported my number. Since then, I've switched carriers a few times, most recently using Cricket wireless until last December due to financial constraints. Now that I can afford service again, I reached out to Cricket for guidance on reconnecting. According to Cricket, after 60 days of inactivity, ported numbers often revert to the original provider's pool. I'm inquiring if Verizon has control over my number [redacted] and if so, how I can reclaim ownership. Additionally, I'm wondering if my HTC U11 global GSM unlocked phone would be compatible with Verizon's service. If not, I'd like to know the steps required to reclaim my number for porting to a compatible provider. Thank you for your assistance. -COLIN-