TikTok Customer Service Issues

Archive 15

The following are issues that customers reported to GetHuman about TikTok customer service, archive #15. It includes a selection of 20 issue(s) reported August 6, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am experiencing an issue with withdrawing money from my TikTok account. When I attempt to withdraw the money, it shows money coming in but not going out. The funds are not being deducted from the account despite the withdrawal process. Kindly address and resolve this matter. I have attached a video recording for reference. Thank you.
Reported by GetHuman6425650 on viernes, 6 de agosto de 2021 10:33
Hello, I'm writing to inform you that I believe my account was mistakenly deactivated. Recently, I had a conflict with some users on TikTok. Despite my efforts to block them, they created fake accounts to report my content unfairly. I have involved local law enforcement, opened a harassment case, and yet, the attacks on my account continue. Using TikTok has significantly improved my mental health and social skills, so losing my main account due to false accusations would be unfortunate. I am certain my account was not thoroughly reviewed before being banned. I ask for a review to restore it. Although my last video used the "Smog" effect, it was mistakenly flagged, leading to a permanent ban notification. I hope we can resolve this without legal action. I am willing to provide any necessary information. Thank you for your attention. Please contact me at [redacted] I appreciate your efforts in maintaining a safe TikTok community. Best regards, Desiree Fougere McWilliams (Dezrez420)
Reported by GetHuman6439109 on lunes, 9 de agosto de 2021 18:43
Last week, while using my farm tractor, my phone fell out of my pocket and was crushed. Unfortunately, the cell phone store was unable to recover my TikTok account. I've since changed my phone number and cannot access my account. When I try to reset the password, I keep getting logged into the account of the previous owner of my current phone number. The same issue occurs with Facebook, where the verification code is sent to my old phone number that I no longer have access to. I need help regaining access to my accounts with a new password.
Reported by GetHuman-tommydou on lunes, 9 de agosto de 2021 19:53
Dear TikTok, I am Kiah Munyinyi, known as yumypapi1010 on TikTok. I've been using TikTok for over a year, I am 19 years old, and I have provided my ID, passport, bank details, and driver's license multiple times (approximately 10-15 times). Yet, I keep receiving requests to upload my ID again. This consistent demand for my identification documents is distressing, as I have not violated any guidelines. I am concerned that this may be racially motivated. I am a fan of TikTok, but the lack of response and the unjust permanent ban on my account due to alleged uncensored content is deeply troubling. I maintain that I have never posted harmful or inappropriate content. I have also been trying to correct my age on the platform, as it was mistakenly entered as 16 by my brother. I am extremely distressed by this situation, compounded by my rare anxiety disorder, which exacerbates such issues. I urge TikTok to reconsider and unban my account promptly. I have additional proof available, including my driver's license, to verify my identity. The extended lack of communication and resolution from TikTok is unacceptable and appears to be discriminatory. I request the restoration of my account and the opportunity to share content freely without being unfairly targeted. The silence from TikTok on this matter needs to be addressed promptly to avoid legal action. Thank you for your attention to this matter. Sincerely, K. M. (yumypapi1010)
Reported by GetHuman-kiahmuny on jueves, 12 de agosto de 2021 16:41
Hello! My 8-year-old son has a TikTok account that he uses frequently. He recently reached over [redacted],[redacted] views on one of his videos. However, three days ago, he was automatically logged out and received a message stating that his account was permanently banned for not following community guidelines. My son is very upset and does not understand why his account was banned. I would appreciate if I could get more information on why the account was banned, if it can be restored, and the specific rules that were violated so I can explain them to him. He was not aware of breaking any rules and is eager to regain access to his account. The account email is Peytonwillette5@icloud and the username is peytonwillette.
Reported by GetHuman6454281 on viernes, 13 de agosto de 2021 0:58
I would like to address an issue concerning the iamsorry80sbaby account which is causing harm to my family and me. This account, belonging to my eldest daughter, is posting false and damaging information about us on TikTok. She seems to be struggling with untreated mental health issues and is using this platform to target me with hurtful lies. I believe that these defamatory statements are both harmful and untrue. I am considering legal action to have this account removed if the content continues. Additionally, she is spreading misinformation about Covid-19, claiming that it is fake and man-made by China. I urge you to review the content on her account to understand the severity of the situation. Thank you, Jacki Kenney. Email: [redacted]
Reported by GetHuman6486548 on viernes, 20 de agosto de 2021 17:51
I am extremely upset that this individual is using my wife's photos and videos without permission for profit on TikTok. The user #nattymaritza has no right to exploit these images. Despite being unauthorized, my wife's photo is still being used by this 13-year-old for personal gain. This account is disrespectful and unauthorized, and action needs to be taken to address this matter. I will seek legal advice if necessary. Please address this issue promptly. If you have any questions or need further information, please contact me at [redacted].
Reported by GetHuman6493326 on domingo, 22 de agosto de 2021 17:54
I was recently banned on TikTok for minor safety reasons and would like to request the reinstatement of my account. My account holds significant value to me as I have dedicated three years to nurturing it. I have faced bullying and harassment due to my voice, which has resulted in some of my videos being taken down, despite not violating community guidelines. I strive to create enjoyable content for my young audience and receive overwhelming support from them. The recent video that led to my ban featured me fully clothed and not intended to be inappropriate. I am committed to abiding by TikTok's Terms of Service and guidelines and would never knowingly jeopardize my account. It would mean the world to me if you could reconsider and grant me a second chance to continue sharing content that brings joy to my followers. Thank you for your consideration and understanding.
Reported by GetHuman-bhkaywa on sábado, 28 de agosto de 2021 15:37
Hello, my name is Ibrahim Ghani. My TikTok account khalifa.ibi has been banned unjustly. Despite making my videos private, I was accused of violating guidelines for a video showing my back without a shirt while others post more revealing content without repercussions. I had 32.6k followers and put immense effort into my account. I am deeply disappointed and request the immediate reinstatement of my account. I aspired to pursue TikTok as a career, and this ban has left me in distress. I urge TikTok to review the situation, considering that my content mainly consists of harmless memes and jokes related to brown and black communities. I am disheartened by the ban and hope for a resolution soon. Thank you for your attention and have a good day. TikTok: khalifa.ibi Instagram: khalifa.ibi Snapchat: ibrahim_ghani21
Reported by GetHuman6520192 on domingo, 29 de agosto de 2021 2:48
My TikTok account with over [redacted],[redacted] followers was recently suspended. This is the second time it has happened with a similar following, as my previous account @Yamillca faced a similar fate, and I never received the $[redacted] owed to me from the creator fund. My most recent account @Yamillcaa was banned a few days ago. I have tried contacting TikTok support through their tickets multiple times without any response or assistance. I have never violated community guidelines intentionally and need my current account restored as well as the payment owed from my old account. Thank you.
Reported by GetHuman-lozanoy on lunes, 30 de agosto de 2021 20:46
My previous TikTok account was banned, so I created a new one. Both accounts hold many cherished memories. I put a lot of effort into all my TikToks, and I feel it's unfair that I didn't receive a warning before the ban. I wasn't able to save any of my content, making all my hard work seem wasted. Reinstating my account, even if just for a short time, to allow me to save my work would be greatly appreciated. The banning of my account is taking a toll on my mental health, as I put so much effort into it only to have it banned. It's difficult for me to keep restarting from scratch. All I'm asking for is a chance to save the TikToks I worked hard on. Please consider my request as I am feeling desperate. If saving the content isn't an option, kindly consider unbanning my old account, _elise_x0.
Reported by GetHuman6537910 on miércoles, 1 de septiembre de 2021 11:41
I have been a committed content creator for the past few months, amassing 45k followers. Today, upon opening the app, I discovered that I allegedly violated several community guidelines without prior warning. Given that I only share simple study videos that adhere to guidelines, this seems like a mistake. I am unable to submit an appeal form and seek assistance in resolving this issue promptly. TikTok is a significant income source and a major achievement for me. Prior to being unexpectedly banned, I had not posted anything contentious. I would appreciate a form to verify my age of over 13, as I have thoroughly reviewed and complied with all community guidelines without encountering any prior problems. It is possible that my account was compromised or an error occurred. Your help in this matter would be greatly appreciated. Thank you.
Reported by GetHuman-sungstud on sábado, 4 de septiembre de 2021 17:46
There are individuals on your website sending and texting inappropriate images to users who are not even on TikTok. This needs to stop immediately. I will be contacting my attorney, Johnny G. from Missouri today to address this ongoing issue. It has been happening for weeks, and I am fed up with it. It is essential that you provide a contact number so we can reach out to you. Your platform is responsible for allowing these inappropriate pictures to be shared, and the Attorney General of Missouri will definitely be reaching out to address this matter.
Reported by GetHuman-tlinnenb on jueves, 9 de septiembre de 2021 9:25
Hello, TikTok team, my name is Paige, and I've been a TikTok user for three years. Recently, someone from my school who bullies me reported my account, possibly for being underage. I am devastated because I have never had my account banned in these three years. TikTok didn't provide any reason for the ban, didn't send an appeal process, and didn't give me any warnings. I've shared many happy memories with friends and family, gained over 1,[redacted] followers, and received over 8,[redacted] likes on my videos. Please, can you assist me in getting my account reinstated? You can reach me at my email, [redacted], and my account username is @paigecarolan2. I hope to hear from you soon. Thank you.
Reported by GetHuman6603253 on miércoles, 15 de septiembre de 2021 18:53
Hello, my name is Olivia and my TikTok account is poetrustic. A few days ago, I accidentally logged out without saving my password. Unfortunately, I can't remember if I linked a phone number or email to that account for password reset purposes. When I attempt to use my email, it shows that my device is not recognized. I have reached out to TikTok numerous times via email and the help forum but haven't received any responses. This account holds valuable memories captured since my youth, and I'm anxious about losing access to them. I am hoping someone can understand the distress of potentially losing those important videos. If there is any assistance you can provide or any verification process I can follow, please advise me. I feel lost and uncertain about what steps to take next. Thank you for your attention to this matter.
Reported by GetHuman6609159 on viernes, 17 de septiembre de 2021 2:32
Hello everyone, my name is Olivia, and my TikTok account is poetrustic. A few days back, I accidentally logged out without saving my password. Unfortunately, I am not certain if there is a phone number or email linked to the account for me to reset it. Each time I try to enter my email, it says my device is not trusted. I have reached out to TikTok numerous times via email and the help forum but haven't received any assistance. This account holds important videos from my youth that I had kept private and would be devastated if they were lost forever. I sincerely hope someone can understand the distress I am feeling. If there is any way to assist me with this issue or any verification process I can go through, please do let me know. I am feeling lost and unsure of where to go from here. Thank you all for your help.
Reported by GetHuman6609159 on viernes, 17 de septiembre de 2021 2:33
Hello, I recently had my account (SayDavis) banned for multiple community guideline violations. While I am aware of the importance of maintaining respectful and clean content on TikTok, I am confused about why some of my videos were reported. Specifically, videos featuring me and my best friend, a glow-up transformation, and a lip-sync video at the beach were taken down despite not being inappropriate. I have observed other users gaining fame and earning money through bikini videos and glow-up content without facing penalties. I am sincerely apologetic for any unintentional violations but I am eager to have my account reinstated. My TikTok account holds personal significance with many memories as I have been using the app since it was known as music.ly. I am committed to ensuring future compliance with community guidelines to prevent any further issues. I hope for your understanding that the violations were accidental and I had no malicious intent. Please consider restoring my account as losing it permanently would be truly devastating. Thank you for your attention.
Reported by GetHuman-saylorka on sábado, 18 de septiembre de 2021 16:44
Hello, my name is Christina Canfield. I created a TikTok account a while ago using my email, but it's also linked to a TextNow number I no longer have access to. I can access my email, but not the phone number. When I try to reset the password, it asks for my email, sends a code to input, but then requires a code sent to my old number. Since I can't access that number, I'm locked out of my account for 3 days now. I've tried everything to no avail. I need help to regain access. My TikTok username is christinacanfield2018, and my email is [redacted] If I don't hear back soon, I'll keep reaching out until the issue is resolved. Thank you.
Reported by GetHuman6623488 on martes, 21 de septiembre de 2021 5:03
I recently posted a video on TikTok that was a NSFW meme I've seen circulating on my ForYou page. Following the example of others, I shared a similar video assuming it met TikTok's standards. However, my video was promptly removed for "Adult nudity and sexual activity." Although I appealed the decision, TikTok responded after 8 hours stating it couldn't be restored due to guideline violation. TikTok's strict enforcement isn't new to me, as a previous account was terminated after just two similar incidents. With a significant following of 10k followers and nearly 800k likes, I don't want to risk being banned again. It seems unfair that my video was removed while others containing more explicit content remain online without consequences.
Reported by GetHuman-loxced on martes, 21 de septiembre de 2021 23:00
I recently received a 3-day ban just as one of my videos started to gain popularity. While I respect the decision related to the Burger King content, I firmly believe my other videos did not violate any terms of service. I have even successfully posted similar content on YouTube without any issues. Despite being willing to wait out the ban, the timing is quite unfortunate. One of my videos recently went viral, accruing over a million views overnight. This could be a significant opportunity for me to create more content, but the ban impedes my plans. Unfortunately, I have not received any response from TikTok despite reaching out multiple times. It seems unlikely that they will address my concerns in a timely manner.
Reported by GetHuman6638763 on sábado, 25 de septiembre de 2021 1:42

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