TD Ameritrade Customer Service Issues

Archive 3

The following are issues that customers reported to GetHuman about TD Ameritrade customer service, archive #3. It includes a selection of 6 issue(s) reported June 15, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm having trouble accessing my TD Ameritrade account. Both on the app and online, it shows a login failed message. I failed to complete the verification process by submitting a bill to prove my address within 21 days of opening the account. I received an email stating they would close the account if I didn't provide the necessary documentation. Creating a Charles Schwab account, I was informed that my TD Ameritrade account would be transferred there on November 6, but until then, I should continue using TD Ameritrade. I'm uncertain whether my account has been closed, and I'm unsure about the status of my funds.
Reported by GetHuman-blaketoh on Thursday, June 15, 2023 4:40 PM
After depositing a check into my account, I waited for it to clear and then attempted to withdraw and wire out funds. Unfortunately, my wire transfer was denied, and my account was frozen due to suspected fraudulent activity. Despite having no unknown transactions and using the account for over a year, I was given vague answers about why this happened. This has left me in a dire situation without access to my funds or a home. I have provided all necessary documentation to prove the legitimacy of the check and the source of the funds, but my account remains frozen.
Reported by GetHuman-majormad on Wednesday, June 21, 2023 2:26 AM
I encountered an issue with TDAmeritrade regarding a check sent to the Treasury Department for tax payment last January. The check lacked necessary identifying information such as my name, social security number, and the purpose for the payment. Subsequently, the IRS has been unable to locate the check, leading to payment demands. I am seeking assistance from TDAmeritrade to rectify this situation by taking responsibility, reimbursing the original check amount, and accepting liability for the lost payment.
Reported by GetHuman-lillyspi on Friday, August 11, 2023 7:01 PM
I am seeking assistance with obtaining a [redacted] form for tax purposes related to my late husband's account that was transferred to me after his passing. Despite not having conducted any transactions on the account post transfer, I have not received a [redacted] for the period prior to the transfer. I reached out to Schwab for historical data as they service accounts previously held by T D Ameritrade, but they were unable to provide the information. This is crucial for completing the estate tax return, due shortly. Your prompt attention to this matter would be greatly appreciated. My name is Bonnie Atkinson, and my husband's name was John P. Atkinson, who passed away on April 26, [redacted]. Thank you in advance for your assistance.
Reported by GetHuman8610880 on Friday, September 8, 2023 9:48 PM
Good afternoon, I need assistance with accessing my TD Ameritrade account as I haven't logged in for quite some time due to personal challenges, relocations, and health issues. The last transaction was over 6 years ago, where I withdrew money to a Russian bank. To regain access, please reach me at [redacted] My current address is [redacted] Moscow, Mojayskoe str 2, ap. [redacted]. You can send correspondence there. My name is Bezuglyy Kirill, and I appreciate your help for future interactions.
Reported by GetHuman-bezuglyy on Saturday, October 28, 2023 5:57 PM
Good afternoon, I am seeking assistance as I have not accessed my TD Ameritrade account in quite some time due to various life challenges, including frequent moves across countries and health issues. I am trying to regain access to my account, with my last transaction being a withdrawal to a Russian bank over six years ago. My email address is [redacted] I currently reside at [redacted] Moscow Mojayskoe str 2, ap. [redacted], where I receive mail correspondences. My name is Bezuglyy Kirill. I can be reached at +[redacted]2. Thank you for your anticipated help and cooperation.
Reported by GetHuman-bezuglyy on Saturday, October 28, 2023 5:58 PM

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