Subway Customer Service Issues

I visited Subway today at store #[redacted]-0. The sandwich maker did well until another girl appeared from the back. She came to ring up my order and then paused to engage in personal drama behind the cookie display, neglecting my sandwich when I asked for it. I eventually took it myself, causing her to get upset. She claimed she was getting a bag, but I declined and left with my receipt. As I exited, she aggressively yelled at me, using inappropriate language. I returned and confronted her, warning of reporting her behavior. The girl was roughly 5'5", young with dark hair, and exceedingly impolite. I refuse to be served by her again. I called the store to speak with a manager, but they were unavailable until next Tuesday. This kind of disrespectful service with staff not wearing masks or gloves is unacceptable and deters me from revisiting.

I would like to share my experience with the Subway located at [redacted] Kearney in Springfield, MO, [redacted]. I encountered several issues with my order placed through the Subway app for delivery via DoorDash. Despite giving back the wrong order to the delivery driver and several attempts to rectify the situation, I faced challenges. The Subway staff seemed unhelpful and unwilling to resolve the issue efficiently. Even after receiving the corrected order, it was still wrong. The General Manager, Shannon J, provided poor customer service, insisting on a refund process that was not my responsibility. She was uncooperative, dismissive, and unprofessional during our interactions. I am seeking assistance from someone other than Shannon J regarding the unsatisfactory service and lack of resolution I experienced.

This is my third time addressing the same issue. On July 20, [redacted], I placed an order on the Subway app, made a payment, received a confirmation email detailing the pickup location, only to arrive and find out the store had no record of my order. I ended up having to reorder and repay at the store. I am requesting a refund for the original order that I never received. It is unfair that I had to pay twice for one order. I hope to receive a response this time. I have been warning others against using the Subway app due to my experience and the lack of communication from Subway. Sincerely, SM Email: [redacted] Phone: [redacted]

I am disappointed by Subway's choice of Megan Rapinoe as its spokesperson due to her actions disrespecting America. Megan's decision to kneel during the national anthem at the Olympics goes against the sacrifices made for our freedom. Despite being regular customers in the past and enjoying Subway's sandwiches, we will not support Subway until they address Ms. Rapinoe's unpatriotic behavior. During recent severe weather and power outages in our area, we considered getting Subway sandwiches for convenience, but opted for alternatives. The disappointment in Subway's stance on this matter is significant.

I was a loyal patron of my local Subway, visiting several times a week. I enjoyed the fresh food, but I can no longer support the brand due to its stance at the Olympics. I am deeply disappointed to see someone kneel before the American flag while representing Subway. I will not be returning and will make sure everyone in my circle knows about this to hold Subway accountable for its actions.

Dear Sir/Madam, I am writing to express my disappointment in the recent choice of Megan Rapinoe as a corporate representative for your company. The decision to select someone with such negative traits as being consistently angry and ungrateful has led me to reconsider my patronage of Subway. As a resident of Cayce, SC, I have chosen to frequent the Firehouse Sub location in West Columbia instead. The food there is excellent, and I appreciate their proximity to my home. While I typically do not engage in boycotts, Rapinoe's affiliations and actions are so contrary to my values that I feel compelled to speak out. I have urged my family and friends to also refrain from supporting Subway due to this association. It is concerning to see corporations involve themselves in politics in a way that alienates loyal customers like myself. If there is a desire to support noble causes, I suggest donating to reputable charities instead. Thank you, Danny Brazell of Cayce, SC

I wanted to share that I have decided to stop being a loyal customer of Subway after many years of getting subs from them. As a Vietnam veteran and American patriot, I am deeply upset by the choice of using Megan Rapinoe in their commercials. I find her disrespectful towards our flag and national anthem, and I am tired of seeing her in the media. I believe many Americans share my sentiments, and I fear this decision to have her as a spokesperson will have a negative impact on Subway's business.

In [redacted], my first Subway visit in East Orange NJ was a memorable experience. Despite The Jarod incident, I have always believed in Subway as a company. However, the decision to potentially drop Megan Rapinoe due to differing opinions on “Former Guy” concerns me. Losing her could cost loyal customers and damage the company's reputation, similar to the Pillow Guy's situation. It's important to consider aligning with values that don't condone attempts to overthrow the government. Please reconsider this move for the sake of your business. Sincerely, R. Reichard

I placed an online order for a footlong sandwich which was incorrect. I contacted Subway and spoke with Diana. She confirmed my order was wrong, missing avocado. Diana suggested I come in for a replacement, but due to the distance, this wasn't possible. She advised me to call a number for a refund, though her tone was rude. I paid an extra $2 and requested the sandwich toasted, so I was disappointed with the experience. This occurred at the Subway location on El Cajon Boulevard in San Diego, CA [redacted].

I have had the same issue twice at the Royal Oak location within the Meijer store regarding the 2 free cookies for completing a survey. Both times, Chris informed me that he did not know how to process the reward. After contacting the store and speaking with manager Laura, she assured me that she would train him. When I returned, Laura was working, gave me the cookies, and mentioned she would train Chris. Despite this, Chris still claimed he did not know how to process the reward on my recent visit. I expressed my frustration and Chris mentioned that Laura hadn't trained him as promised. It is essential for someone to properly train Chris, and I expect to receive my free items for taking the time to complete the survey. The repeated issues have made me reconsider returning to that location due to the unsatisfactory service.

I saw an advertisement in the subway offering a free sub with the purchase of a gift card. I bought the gift card, but when I tried to claim the free sub, I was told by the cashier that I needed to contact Subway for it. Despite the cashier's assurance, I ended up having to pay for the sub as I didn't have additional funds. It took about 15 minutes of back and forth with the cashier to realize that the free sub offer was not valid, despite still being displayed in the store. This was frustrating as I frequent Subway regularly without any issues. The cashier directed me to contact Subway directly for the free sub. I provided photos of the advertisement, receipt, and gift card. I intended to use the free sub for my son's lunch but had to use the gift card instead, still without receiving the promised free sub. After multiple emails and a long wait on hold, I am hoping to resolve this issue with customer service. I simply seek the free sub that was advertised. Thank you for any assistance.

Dear Subway Team, My wife and I have been loyal customers and enjoy your subs and promotions. We were disappointed to see a recent TV ad featuring a soccer star who kneeled during the National Anthem, which led us to decide not to dine at Subway in the future. We are puzzled by your choice to support an individual who represents anti-American sentiments. We believe in the values of our country and feel this decision may negatively impact your business. Sincerely, Larry Beckler

I am experiencing an issue with a young lady working at the Subway location you hired her. She began on August 25 and I encountered her while visiting with my child. This employee is involved with my much older husband, causing problems. I am upset and considering reporting this to the corporate office or contacting someone in charge. I request her immediate termination. Her name is Lexcena and she started around August 25. I intended to report this sooner but was occupied calming my children at the time.

I ordered four sandwiches for delivery through the Subway App at our local Carterville, Illinois restaurant. Two of the sandwiches were on flatbread. Despite always having the flatbread sandwiches heated when ordering through the app, this time they arrived at room temperature as there was no option to select toasted/untoasted/heated flatbread. When contacting the restaurant, they acknowledged the mistake but mentioned there was nothing they could do since we didn't indicate to toast the flatbread due to the app's limitations. They suggested adding special instructions in the future but this doesn't solve the current issue. I am requesting a refund for the two cold sandwiches as they are not enjoyable at $15 each. As we are on a tight budget, ordering food is a treat for us, so it's disappointing to receive something we can't eat. This occurred at the Carterville, Illinois Subway location. The order ID is [redacted][redacted]. Thank you.

I was disappointed with the visit to the nearby Subway after our local one closed. Despite ordering our usual, the sub had minimal meat and a salad was completely wrong. When I tried to address it, I was met with ignorance from the staff and even the owner, Edwin, who seemed clueless about the menu. He spoke over me and showed poor customer service skills. The overdressed salad was also a letdown, unlike anything I've experienced at other Subways. Their lack of attention to detail and customer care has turned me off from ever returning. It's a shame to see a Subway location operate this way, as it has deterred me from including them in my dining options.

I have encountered issues adding points to my account that remain unresolved. There is a discrepancy of approximately 60 points missing from my July transactions. These include 3 purchases in Pittsburgh and one in Dodgeville, WI. While my app shows some entries from Pittsburgh, they seem to be cancelling each other out (+28 points followed by -28 points). I have tried reporting this through the app under "missing tokens" without success. Despite being advised not to request tokens via the app, the online form is not proving helpful either. It is frustrating not being able to reach a resolution as there is no customer support number to call. Moreover, the suggestion to tip the sandwich maker during check out seems inappropriate given the ongoing problems with the reward system. Other food establishments like Potbelly, Jimmy John's, McDonald's, and Wendy's do not have a similar practice. The lack of rewards for purchases at Subway coupled with these issues is extremely disappointing.

On September 3rd, I placed an order at a Subway in Los Angeles. I informed the employee that I was using a coupon for a "buy one footlong, get one free" deal. Even though we entered the store before 9 PM, our order was completed after 9 PM due to other customers ahead of us. When the employee tried to apply the coupon, it was rejected because the system was set to Eastern Time, causing it to register the coupon as expired. It was awkward as my husband and I had to scramble for money to pay the full price while other customers grew impatient. We visited Subway specifically that night to use the coupon and didn't anticipate needing extra cash. It's frustrating that we had to pay full price even though it was still September 3rd in Los Angeles. We carefully reviewed the coupon and found no mention of a time restriction. I suggest that Subway instruct employees to notify customers if coupons expire at a certain time on the expiration date based on time zones and that coupons include a warning about this. This experience was humiliating, and I hope these suggestions can prevent similar situations for other customers in the future. Thank you.

I left my job at the Liverpool Switch Island store two weeks ago but still have not been paid by my boss, Bob. I have sought legal advice and contacted the small claims court. I am also reaching out to the local media outlets as I find this situation unacceptable. I have evidence in the form of pictures showing the unprofessional state of the store. I do not recommend anyone to work at Subway based on my experience. If you need to reach me, please use my mum's email address.

This morning, I placed an order for a steak, egg, and cheese wrap with specific instructions not to cut the wrap, to heat the ingredients, and add oregano, pepper, and parmesan cheese. Unfortunately, my instructions were not followed, marking the second time this has occurred within a month when ordering through the app in the morning. When discussing the issue with Lacy at the Carson City store in Michigan, she offered to make a new wrap, which I declined. I was not listened to, and the situation escalated when she mentioned involving the police if I were to visit the store. I felt unheard and wondered if this is the standard response to customer complaints. I simply wanted to speak with the manager to address the issue. Communication with Lacy became difficult as she repeatedly asked if I wanted a replacement, unable to offer an alternative. The encounter left me feeling frustrated and unappreciated as a customer. The store's management needs improvement, as the handling of complaints appeared unprofessional and unhelpful.

As a registered nurse dealing with a pulled muscle, I had to rely on ordering lunch online from store # [redacted]. The order went through, we provided a generous delivery tip, and the bank confirmed payment to Subway. After waiting almost 2 hours, I called the store and was met with denial and blame towards the "Subway App." The woman I spoke with was unhelpful, argumentative, and condescending, refusing to acknowledge the order despite the bank confirmation. She offered no solution and suggested I contact Subway myself. This experience was unprofessional, deceptive, and felt like theft. Being told the payment would eventually be refunded in a cold and condescending manner was frustrating. Now, I am left waiting for someone to help me get a meal from elsewhere. This situation has been a true nightmare.