Snapchat Customer Service Issues

I am very disappointed with the service provided. I am devastated by the loss of my account, including memories, chats, and snaps. The situation has left me incredibly upset, and I have endured many sleepless nights due to this. I received messages from friends asking if I had blocked them or if something was wrong because I was no longer active on the platform. When I tried to resolve the issue by contacting support, the advice given was unhelpful as I had already attempted it numerous times. I am hopeful that improvements will be made to the service, and I look forward to regaining access to my account soon.

Hello, I’m Lily Buchholz from the USA. While out with my friends, I got logged out of my Snapchat account and was permanently banned, possibly due to adding too many people rapidly. As a high school senior, my account holds precious memories, including messages from my late best friend Taylor Budysz. I’ve contacted Snapchat support without success. My account is vital for me to stay connected as I prepare to attend college out of state. Reuniting with my sentimental data means a great deal to me. Any assistance you could provide would be deeply appreciated. Thank you, Lily (Snapchat: @ickyliky).

Hello, my name is Bria Fiebiger. I encountered an issue two days ago when my Snapchat account (bria.fiebiger) was "permanently locked." I own a local crocheting business where I sell items like small mushrooms, coffee coozies, cats, pickles, and hats. Recently, on my private story, I inquired about pricing for my crocheted mushrooms, possibly leading to the account lock. This situation has been distressing as I have over 7 years of memories stored on my account. I have not violated any of Snapchat's terms or policies, and I am seeking assistance to regain access. I can provide further details via phone ([redacted]), email ([redacted]), or Zoom. Restoring access to my account is important to me as it holds significant personal memories. Thank you for your attention to this matter. Sincerely, Bria Fiebiger.

I recently got banned on my account today due to a misunderstanding with the community guidelines. I posted a playful picture of a candy as a joke on my private story, which was misinterpreted as a drug reference. This was a harmless inside joke between me and a friend. I was surprised to see my account permanently banned for this as I have never had any issues before and I've been using Snapchat since it started. My username is lucky60638, my email is [redacted], and my phone number is +1 ([redacted])-[redacted]. I would greatly appreciate any assistance in resolving this matter as losing my account has been upsetting, especially after a tough week.

I purchased a new phone from someone in another country. When I tried to log into my Snapchat account on this device, it got locked. I can still access my account on my old phone which was unlocked, but I would like to use Snapchat on my new iPhone 12 Pro. I am unsure why this issue occurred as I have not done anything to violate the rules. It seems like the previous owner might have engaged in inappropriate behavior leading to the ban. I am not familiar with the other owner's actions. Kindly unban my phone so I can continue using Snapchat. I just bought this phone and cannot afford a replacement. I am hoping Snapchat can resolve this matter promptly.

I have written multiple emails and messages in an attempt to get my name to show with my username, but it's still not working. I even changed my username hoping that it would solve the issue, but my name is still not displaying. I am frustrated that this problem persists and that I have not received any assistance despite reaching out. I am tired of dealing with this issue and simply want my name to appear correctly. I have edited and saved it numerous times without success. It's frustrating.

I have been using Snapchat for a year, but recently encountered a login issue when I tried to access the app. I forgot my password and couldn't log in with my username 'nikhilpande58'. Both my mobile number and email address are being rejected as invalid. I am worried about losing all the snaps and memories stored in my account. I really enjoy using this app for taking pictures and hope to recover my account soon. I kindly ask the Snapchat team to assist me in resolving this problem. If additional information is required, please reach out to me at [redacted] or via email. Thank you.

This morning, my phone just broke and I couldn't contact my boyfriend. I used my roommate's phone to log into my Snapchat, only to find out I was permanently logged out due to my roommate's banned account on the same device. I didn't expect this to happen, and now I'm stranded at home when I need to get to work. It's frustrating that Snapchat's actions have disrupted my routine. I've had my account for years and haven't done anything wrong to deserve this, especially given my current financial situation and everyday life problems.

Hello Snapchat team, While I was playing Xbox, I engaged in a conversation that turned unpleasant, resulting in the theft of my IP address and Google accounts, as well as access to my social media accounts like Snapchat and Instagram. Despite my attempts to retrieve my accounts by contacting the person who took them, there was no resolution. Upon receiving my password back, I discovered unsuccessful attempts to unban my account and intrusive actions of looking through personal memories. I took a risk by paying $[redacted] to reclaim my email. Now that I have most of my accounts back, I am reaching out to request assistance in recovering my hacked Snapchat account, which I suspect might be banned due to reports. I hope to prove my identity and discuss potential solutions. I am willing to share details like blocked contacts and proof of the fraud alert if necessary. Thank you for your help in addressing this issue caused by an unfortunate situation.

Hello, I am facing an issue with my Snapchat account. I got logged out and now it is showing as temporarily locked, then it changed to permanently locked. I didn't violate any guidelines, so I'm confused about why this happened. I have deleted and re-installed the app, tried on different devices, and even changed my password with no success. I use Snapchat to communicate with friends and family, and I have personal photos and videos stored there. I suspect that my account may have been hacked. I have reached out to Snapchat's support team multiple times through their website form, but have not received any useful assistance. If you have any suggestions to resolve this problem, please share. Thank you.

Hello, I am experiencing difficulty with my Snapchat account. I was logged out, and upon trying to log back in, I received a message stating the account is temporarily locked. As I attempted to unlock it, the message changed to indicate it was permanently locked. There was no violation of guidelines on my part, so this situation is confusing. I have uninstalled and reinstalled the app, but the problem persists across various devices. I heavily depend on Snapchat for communication with loved ones and have important personal media on the account. I suspect it may have been hacked, hence the lockout. Despite changing the password, I have not made any progress. Snapchat's support is unresponsive and lacks contact information. Unlocking the account is crucial to me. Any assistance would be greatly appreciated as I value my account significantly. Thank you for your help.

I accidentally got disconnected while using Snapchat and now I can't log back in. I've had this account for 8 years and it has all my friends, family memories, and conversations since [redacted]. I'm devastated because my whole life feels like it's on that account. I'm only 17 and losing all those memories of my friends, vacations, and family members is heart-wrenching. The account is saying it's permanently locked, but I didn't lock it. I'm willing to do whatever it takes to prove my identity and get my account back. If anyone can assist me, I would be extremely grateful.

Hello, my name is VerNya Willis and my account is Princess.veeee (with four e's). I accidentally tried to log into a deleted account (princess.veeeee with five e's), which caused my account to be locked. The deleted account had one more letter in its username. After realizing the mistake, I reported the fake account with the extra "e" because it used my name but was not mine. Unfortunately, my account got locked due to the shared IP address. I did not violate any community guidelines; I was only trying to report the fake account that was impersonating me. I will provide pictures of the reported account, the email confirming its deletion, and details of my legitimate account (princess.veeee). Kindly address this issue and unlock my account. Thank you for your understanding.

Hello, I need your assistance once again. I am requesting that you unlock my account. I unintentionally violated the rules by adding numerous people while trying to find a roommate for my college dorm. Starting college has been challenging, and losing access to my Snapchat has compounded this difficulty. My Snapchat contained cherished memories from my childhood and family photos, making its loss particularly upsetting. I apologize for the frequency of my emails, but I am genuinely saddened by the inability to use my favorite app to connect with friends and family. Adding people to find a roommate led to my account being locked. I assure you that I will exercise caution in the future with my Snapchat activity. I sincerely hope that you can resolve this matter for me. Thank you, Joshua @joshlatiolais

I am reaching out for assistance with my Snapchat account issue. Recently, I signed into Snapchat on a new device and unintentionally created a new account. However, when I tried to sign back in on my original phone, I found myself logged out and unable to reset my password because my phone number and email are not recognized. I fear my account might be locked due to failed login attempts. This situation is distressing as I have valuable photos stored in the account. After researching, I realized others are facing similar problems. I kindly request a prompt response to address this matter. Please contact me via email at [redacted] or phone at [redacted]. Thank you.

Dear Support Team, I am writing to report a security issue with my account that has resulted in it being permanently locked. I was suddenly logged out and received a notification about the permanent lockout. I'm unsure if unauthorized activity triggered this action or if it was caused by something else. Prior to the hack, I had not violated any guidelines or used any third-party services. Unfortunately, the password I used for my Snapchat was the same as my school password, making it vulnerable to hacking. I have been a loyal Snapchat user for years and trusted the app to secure my photos and personal information. Losing access to my account means losing cherished memories with friends and loved ones, some of whom are no longer with us. Additionally, essential information for work and school is now inaccessible. I kindly request your assistance in recovering and unlocking my account. I rely on the content stored there for both personal and professional reasons. I appreciate your prompt attention to this matter. Sincerely, @duhhveronicaa

I am currently utilizing my personal email rather than my business email to address this matter. Upon trying to access my Snapchat account, I was surprised to find it permanently banned for reasons unknown. Upon reviewing my recent story, I discovered unauthorized content was posted, likely by someone who had access to my phone while friends were over at my apartment. Earlier today, I purchased a new iPhone 13 Pro from Verizon without setting up a passcode, a mistake I will rectify. As the CEO and Founder of Rendall Consulting, it is crucial for me to regain access to my account, as the username is consistent across my platforms for my Human Performance Consulting Agency. I am committed to securing my phone and ensuring incidents like this do not recur. Your prompt assistance in resolving this issue is greatly appreciated. Best, Austin

Hello, my name is Sanket and my account username is Sanketnegi1311. I have been using Snapchat for several years and had maintained snap streaks with many friends for over [redacted] days. Unfortunately, in [redacted], my account was hacked, leading to misuse. Despite my complaints to Snapchat, the issue wasn't resolved until July [redacted] when my account was finally reopened. However, all my precious snap streaks were lost due to this incident. I have made several attempts to contact the Snapchat team to restore my streaks, but to no avail. I am reaching out for assistance in recovering my snap streaks as they held sentimental value to me. Your help in this matter would be greatly appreciated.

My Snapchat account is currently locked, and despite following the guidelines and terms of service, it has been permanently locked. I have tried accessing it from different phones, including my old iPhone SE2, current iPhone 13, my mom's old Galaxy S20+, and another phone. After waiting for the 24-hour lockout period, it still remains locked. I have never posted anything inappropriate or violated the rules, and I am confused about why this has happened. I have had multiple accounts locked or deleted in the past on the suspicion of spam or bad behavior, which is not the case. I am eager to have my accounts reinstated and access them as soon as possible.

Hello, my account was temporarily locked. I used BlueStacks with Snapchat yesterday because the camera on my phone stopped working. I had to install Snapchat on my laptop since I didn't have another phone available. I was looking for a solution online, and I didn't realize that using apps like this was not allowed. I apologize for my actions and sincerely request that you unlock my account. I have important photos with my girlfriend, family, and friends, as well as around [redacted] streaks, that I didn't save to my camera roll. I am truly sorry and won't make this mistake again now that I understand the rules. My username is hafino, and I would greatly appreciate it if you could unlock my account. Thank you for your help.