Scotiabank Customer Service Issues

I have attempted to reach your Fraud department for the past two weeks without success. After being advised by a call centre staff member to contact the Fraud department, the extended wait times of over an hour to speak with someone are inconvenient due to my work schedule. The Fraud issue on my account is affecting my credit rating and requires immediate attention. The recent interactions with call centre staff have been unpleasant as I was previously advised to speak with the Fraud unit, leading to repetitive explanations. The condescending tone and lengthy wait times are unacceptable. I have made numerous attempts over the two weeks to contact the Fraud department. I am seeking guidance on alternative options for resolution if this matter remains unresolved. Enclosed was a letter confirming the closure of my MasterCard account a year ago, which seems to have been overlooked by Scotia Bank. Despite not having a MasterCard, I am facing fraudulent charges that need to be addressed promptly. I am hopeful that a representative from the Fraud department will contact me directly to assist in resolving this issue.

I appreciate you taking the time to review my message. I am contacting you regarding findings on my recent credit report detailing late payments recorded from July to October [redacted] on my Auto Loan with Scotiabank under Loan# SPL[redacted]39. Having been a loyal Scotiabank client since September 15, [redacted], I have been pleased with the service provided by Scotiabank throughout our relationship. I am reaching out to request a potential goodwill adjustment to the credit reporting agencies (Transunion and Equifax). There are four late payments noted on my account from [redacted] occurring in July, August, September, and October. Subsequent to that period, I have consistently made timely payments as a responsible customer. Due to my immaculate payment record over the past 5+ years, I am kindly asking for your consideration in removing the Late Payments from my credit profile. At the time of the late payments, I was facing challenges with a job transition and financial strain. While not an excuse for the delayed payments, these isolated incidents do not reflect my overall creditworthiness accurately. I am hopeful that Scotiabank will assist in rectifying these derogatory marks on my credit reports.

For the last two months, I have been attempting to transfer funds via wire from my account in Lindsay, Ontario, Canada to our account in Tyrnavos, Greece. Unfortunately, the money was returned because only my husband's name was on the Greek account. After realizing this, I removed my name, made a transfer in his name, which prompted an unusual activity message requiring a new bank card for our Canadian account access. Despite trying to resolve this with the Lindsay branch's customer lead, I have had no success. As my husband and I, both in our 80s, are currently in Greece with medical needs, the inability to access our funds is concerning as we are unable to build our new house. I have faced obstacles in reaching someone with authority to reverse the decision that led to this situation. Despite my efforts, including involving my Power of Attorney (POA), I have not received the necessary assistance, leaving us feeling stranded and unable to access our own funds for a legitimate reason. It is frustrating that after being a loyal customer for over 40 years, I am met with such obstacles in a situation that seems like a simple mistake. I am seeking a resolution promptly so that we can access the funds we need without further delays or inconveniences.

Dear Shauna-Kay Tyrell, I am the account holder. I attempted to make a purchase on an item, but the transaction was declined last night and again this morning even after I deposited JMD $7,[redacted]. A purchase of USD $20 was deducted from my account, leaving $5,[redacted] for the transaction. However, when I checked my account, only $[redacted] was left. Upon further review this morning, after sending an email last night, I noticed $5,[redacted] and proceeded with the purchase, only for the card to decline due to an unauthorized transaction depleting $3,[redacted] from the account. Despite receiving one receipt from APPLE for $1,[redacted], I noticed four deductions from my account. I urgently need to resolve this issue and request reimbursement for the unauthorized deductions. I am eagerly awaiting a response from the customer care team.

I wanted to sell a car from Spain to Germany, with the buyer requesting to use the "Scotia Bank Online Banking System (Wire Transfer)." The car transfer was supposed to include transport costs of €[redacted], insurance of €[redacted], a stamp fee of €[redacted], and now a service fee of €[redacted]. These high costs totaling over €[redacted] for the car transfer seem excessive and raise suspicions of fraud. Is there even a branch of Scotia Bank in Germany?