Metro PCS Customer Service Issues

I was denied a refund by District for items purchased without activation for commission. They took back the items on the third day and denied my refund again. I spoke to the regional manager, but they tried to delay contacting me. I have call logs and proof of this situation. If the matter is not resolved, I will be reaching out to BBB, FTC, and CTFC. A to Z Wireless is known for this scam. I lost my place to stay and was taken advantage of by someone who knew Ayana. I demand a call back and want my money refunded to make this right.

I have an iPhone 7, and my grandchild accidentally disabled it while playing with it. I took it to the Apple store, and they connected it to iTunes to fix the issue. Now, I can't log into my Apple ID account because it keeps saying my password is incorrect. I paid my Metro PCS bill on time every month, but I've been locked out of my phone until Apple's security team can help me reset my password. I hope Apple can resolve this by December 15, [redacted]. I'm hoping for a credit on my account from December 1st or 2nd until the issue is resolved. I just want to regain full access to my phone soon. Thank you. - Kerri G.

I recently purchased a MetroPCS LG K40 phone from a friend and tried to activate it on my account. However, I was informed that the phone is still registered under my friend's account. We attempted to resolve this by getting her a new SIM card, but she is currently unavailable. As I do not have her account information, such as the pin number, I am unable to remove the phone from her account. I would like to know how I can successfully transfer the phone to my account without involving her. My goal is to have the phone removed from her account and connect it to my account seamlessly. I appreciate any assistance MetroPCS can provide in this situation.

I recently purchased a charger for my Samsung 7, but was disappointed with the service provided. The salesperson at the store gave me a regular Metro charger that was not compatible with my phone. It took over 24 hours to charge to 86%. When I used my sister's Samsung Galaxy charger, my phone charged right up. The salesperson mentioned it could be due to my phone being old. As a result, I am now stuck with a charger that I cannot use. Since I do not use much data, I have decided to switch from mpcs in January.

I require my account number to switch my services to T-Mobile. I decided to transfer because when I signed up with Metro PC, I was told I would receive two months free. Despite assurances from the employee who helped me and management, I did not receive the promised rebate. Upon investigating, I discovered multiple complaints and reviews indicating misleading information and false advertising. Kindly send me my account number via email.

My phone was stolen, resulting in unauthorized charges on my account. I need help connecting my new phone or at least getting a one-time extension. I am unsure why I have to receive a pin on the stolen device. I've been a paying customer for two years. My phone theft led to unauthorized charges being added to my Metro account, and I seek a refund for the days I paid for this unauthorized service. I simply want to return to my $30 plan. Please assist me with this issue. Thank you.

I purchased an LG K40 from a friend but lost my previous SIM card. When I tried to activate the phone at Metro PCS, they informed me that the LG K40 is still linked to my friend's account. I was advised that my friend needs to contact Metro PCS to remove the device from their account. Once this is done, I can provide my new SIM card number and the IMEI of the LG K40, and it should work. Unfortunately, I am currently unable to locate my friend.

Approximately six months ago, I used Metro's service before switching to a different carrier. I had a remaining balance of $60, and I contacted customer service regarding a refund. Initially, they mentioned the amount was non-refundable but reserved in case of a return. However, upon further review, they mentioned I should expect a check in 8-10 weeks. Unfortunately, this never occurred, and I recently considered returning to Metro, prompting me to revisit this issue. Despite visiting various physical stores, I was informed that only a corporate store could assist as my number had been transferred to Sprint. For reference, the number associated with the account was [redacted], and the name listed was Tina Beam, born on 06/09/86.

To whom it may concern, I am facing a privacy issue when using the metro line as someone keeps changing my 8-digit voicemail code, which leads to my information being compromised. This intrusion is illegal and a violation of my privacy. I am unsure why this is happening or who is behind it, but it has been ongoing for too long, and I am considering seeking legal advice. I am reluctant to communicate via text as it seems my messages are being intercepted. I emphasize that I am neither a criminal nor a pervert, and my phone activities should be my concern only. If this matter is not resolved promptly, I will seek assistance from authorities.

My Moto G7 started making a hissing noise, and when I looked at the corner of the phone, it seemed like a shooting firework with a steady stream that suddenly burst into flames. I immediately grabbed the phone, ran to the living room, opened the front door, and threw it onto the porch. My wife asked if I got the memory card and other items out, so I quickly retrieved them before the phone caught fire in the kitchen. I need a new phone now, possibly an upgrade, but I want to avoid another Moto phone after this scary incident.

I have been trying to resolve this issue for the past seven hours, but I keep losing connection and cannot reconnect. As a person with a disability living alone, not being able to use my phone or laptop is putting me at risk as I have no way to call for help if needed. This level of customer service is totally unreasonable. If I don't hear back by noon tomorrow, I will be contacting the Better Business Bureau, Attorney General, and a disability lawyer. The situation has caused me great distress, to the point where I was short of breath and considering going to the ER due to a previous heart attack. I communicated with someone named Bee, who tried their best to help before we lost contact. I kindly ask for a timely response to prevent further escalation.

I contacted customer service at [redacted] to transfer my phone but keep the same number. I spoke with a representative named Mark, who activated my sim card for [redacted]. Unfortunately, the sim card is not working, and I can't reach customer service at [redacted] either. Mark was supposed to cancel the service on the current plan for the phone I was switching to, but now my phone is completely non-functional. I urgently need to speak to someone, but I'm unable to make outbound calls. I am quite dissatisfied with MetroPCS. Could someone please email me, as I am currently unable to make or receive calls? You can reach me at [redacted]

I am seeking help for my grandfather, aged 71, whose phone was either lost or stolen. We suspect it was stolen and wish to temporarily suspend the service while we search for the phone. However, we are unable to remember his PIN number, and I believe we can't reset it online without either the PIN number or the password for online access. We are stuck as we can't receive the security pin required for resetting the password online or over the phone because the phone is missing. It's a difficult situation, and any assistance on what to do would be greatly appreciated.

I recently visited the Metro PC store on 15th Street in Panama City, Florida, to take advantage of the promotion offering a free tablet with the purchase of two phones. Despite only purchasing two phones for $[redacted], I did not receive the tablet as advertised. The store staff were unable to provide me with a satisfactory explanation for this discrepancy. I also found their customer service to be lacking. After spending $[redacted] from my account and an additional $27 in cash, I still did not receive the tablet. When I called the store later, they informed me that the promotion had actually ended prior to my visit and had just started up again on the 13th, despite being advertised throughout the month. I am disappointed with the experience and would appreciate a resolution.

I am attempting to buy a phone for a young man who is one of your customers. His phone is broken, and I am looking to replace it. He visited the Cottman Avenue store in Philadelphia [redacted]. I am trying to accomplish this over the phone and am ready to use a check or a debit card for the transaction. I am willing to send a photo of my driver's license if needed. Is it feasible to handle this remotely as I am 25 miles away from the store? Please assist me in this matter, as this young man is relying on the kindness of friends and urgently requires a phone. Your help is greatly appreciated.

Our internet speeds have been consistently slow, averaging 0.74kb per second for months now. Despite reaching out for assistance, there doesn't seem to be any resolution. This is frustrating as my sister experiences better speeds until her data usage is up, and then the service slows down after 35 GB. It's disappointing that we pay for this service and still face such unreliable speeds. We are not receiving the value we expect for the amount we are paying. We hope to receive a refund for the poor service we have been experiencing.

I have been trying to contact MetroPCS via email but cannot find an email address. I am concerned about an old cellphone number [redacted] that is listed on my Citizens Bank account. While waiting for my new ATM card to arrive, I want to ensure this old number cannot be used to access my account. I have reported the ATM card theft to the U.S. Department of Justice and ordered a new card. I also reported the theft to the Ensenada Police. I have experienced hacking issues with old devices linked to various banks, including Bank of America and Santander, and now with my Citizens Bank account. Despite having had a previous account with Citizens, the bank's system shows no record of it. I am also sharing the [redacted]mymetrocpcs.com email associated with the phone for further verification. I have noticed discrepancies in my paperwork regarding my phone number and Social Security number. As a disabled individual, I have faced identity theft for years, and I suspect hackers may be intercepting my information. These ongoing issues involve hackers using my old devices and phone numbers to target my bank accounts and identity.

I am experiencing issues with my data connection aside from the hotspot. My device keeps displaying "service disabled" and allows only emergency calls. I have been contacting customer service since October 28, [redacted] to resolve this issue. Today, I interacted with several reps and supervisors who were unhelpful and disrespectful. Arjhay, whose number is #[redacted], was particularly condescending and laughed at me. Nina, identified as #[redacted], exhibited similar behaviors. I have been a loyal Metro PCS customer for 5 years and urgently need my hotspot to be reset on all 3 lines. This ongoing problem is impacting my work as I rely on my phone for work-related tasks. My data connection is unreliable unless I use the hotspot feature.

I activated a service at the end of November, but by the second day, I encountered numerous issues. Despite Metro's attempts to fix it through support, it only made things worse. When I tried to return the phone after the holiday, they refused because it was a gift from my husband. They informed me that I could only send it back and receive a refurbished one. We pay $70 a month for a service we can't even utilize. The replacement phone was supposed to arrive in 3-4 days but took 2 and a half weeks. When we inquired about the delayed phone, the response was unhelpful and dismissive. The replacement phone I received is even worse; it constantly freezes and shows impossible data usage. To add insult to injury, I was charged for Prime Video, which is supposedly included in my plan. I disputed the charge, and now my card is closed, awaiting a replacement. The customer service from Metro has been consistently disappointing.

I recently upgraded my phone on Monday and requested to keep my original number. I was advised by a representative to wait at least 24 hours and contact customer service for assistance in retrieving my original number. However, during the process, I lost contact and now I'm reaching out to complete the request. The representative mentioned not to worry about the $39 fee as I was told it should be waived due to the upgrade. I would appreciate your help in reactivating my original number, [redacted]. Currently, I am using the temporary number [redacted].