Light In The Box Customer Service Issues

Hello, I placed an order for two items with LIGHT IN THE BOX LIMITED on May 10th, processing the payment through Klarna on the same day as instructed. However, I never received an order confirmation from the seller and the order does not appear in my list of orders. The order number provided by Klarna is [redacted][redacted], with a transfer reference of [redacted][redacted]. Despite emailing Lightinthebox on May 18th, attaching a screenshot of my payment proof, I have not received a response. Unfortunately, I am now unable to log into the platform and password recovery attempts are unsuccessful. I have neither received the items nor any confirmation of shipment. This situation is concerning, and I would appreciate your assistance. Thank you in advance, Best regards, Uta Henze

Hello, I am writing from France. My English is not very strong, so I apologize for any errors. Having a contact in French would be ideal. I have sent multiple messages but only received one irrelevant reply. I placed an order on May 14th and was charged the same day. However, I can't see my order or shipping details on your website. I didn't receive a specific order number. I was surprised by unexpected customs charges upon DHL delivery, which I refused due to the lack of prior notice. I expect a refund as the charges were not disclosed during checkout. I used the mobile app to make the order and didn't receive a confirmation email. I provided the requested photos via email and can send more if needed. The DHL tracking number is [redacted], payment was made by credit card with the last 4 digits [redacted]. My delivery address is 7 rue curie [redacted] Saint Marcellin in France, and my contact number is +[redacted].70.62.66.86. I returned the package and await information on the refund process. Regards. Sophie T.

Hello, I am writing to you from France. My English is not very good, so I have provided an approximate translation. It would be perfect if I could have a French contact. I have sent several messages, but I have only received one response, which was a pre-written message unrelated to my email. I placed an order on Friday, May 14, and the payment was deducted from my account the same day. Unfortunately, when I visit your website, I cannot see my order or any shipping information. Therefore, I cannot provide a specific order number. There were no customs fees indicated during the ordering process or payment, and I was careful to check. When DHL tried to deliver the package to my home on Friday, I was asked to pay €35, which was unexpected and not disclosed during the order. I refused the package as I found this lack of transparency disrespectful. I do not believe I should be responsible for these fees, especially as they amount to half the price of my purchase. I placed the order directly through the mobile application. I did not receive any confirmation email about my order. I have previously sent photos as requested via email, and I am sending them again if possible. The DHL express tracking number is [redacted]. I made the payment by credit card. The last 4 digits of my card are [redacted]. My delivery address is 7 rue Curie, [redacted] Saint Marcellin, France. My phone number is +[redacted].70.62.66.86. I returned the package to the delivery person and would like to discuss the refund process with you since I have returned the purchased items. Have a good day. Kind regards, TEIXEIRA Sophie.

Good afternoon. My name is Munoz. I had two orders purchased on May 18th that were refunded without any explanation to me. I didn't ask to have the money back. I am very disappointed because I opened your application on my cell to be a future customer and buy your products. I was trying to buy a V-Neck golden blouse, and it was not possible to complete this order. I would like to know what is happening or what's wrong with this application. PayPal couldn't give me an answer about this situation. Could you please let me know what the problem is? Thank you so much and have a nice week. Tania Munoz [redacted] Get Outlook for Android

I am new to Light in the Box and have been struggling for hours to place my order on their website. Despite reading through Get Human Google Pages, the customer service email provided is not functioning, and there is no visible Help Center as mentioned. Upon clicking on the Help Center link, it redirects me to a clothing page instead. I have over $[redacted] worth of items in my cart, but the lack of customer service and Help Center is making it difficult to complete my purchase. With the expensive cost of making a phone call to China, I am hesitant to reach out via phone. I hope they can address these issues to improve their customer care. I may have to abandon my order if these problems persist. Thank you for your assistance. Best, Sherry E.

I am seeking help regarding a recent order I placed with Light in the Box for cell phone tracers. The tracking confirmed the delivery to my New Orleans address at [redacted] Delachaise St., but I am encountering issues with the Galaxy A21 headsets I received. I am experiencing hearing problems while using them. Furthermore, I have concerns about possible overpayment charges reflected in my monthly bill. I have tried reaching out to Samsung and Amazon Prime for support through Metro T-Mobile and Sprint partners without success. Additionally, I am trying to contact Councilman Scott Walker of Jefferson Parish to address some matters related to federal grant funding and property registration in the area. I also need assistance in rectifying errors on my IRS filing related to my marital status. Thank you for any guidance you can provide.

Urgent! Please stop harassing my email address with your advertisements, you bunch of idiots. I have repeatedly warned you not to annoy and bombard my email intentionally, I will report this to the police, you fools. I demand you scammers to stop sending me anything through spam, no more ads from you cretins, not even to my email address. Unsubscribe me, you cretins, as you have made it impossible to unsubscribe from this mess you have created, you cretins. Urgently unsubscribe me as I have been telling you intentionally for a long time, you fools of the earth! Urgent, unsubscribe me and I don't want to see any trace of ads from you in my spam folder or at my email address.

I recently bought 3 European Model bathroom faucets but I'm unsure which one is the model number as the numbers on the box are S[redacted]06 and [redacted][redacted]. The purchase was made around 06-01 and my credit card was charged $[redacted].75 on 06-02-[redacted]. I didn't receive a purchase confirmation, but DHL delivered the faucets on 06-12-[redacted]. Unfortunately, they don't fit my sinks due to a missing plate to cover the existing holes in the granite. I can't find a record of my purchase to process a return and get a credit back to my credit card. I noticed a cancellation of the same item at a higher price through a different vendor, so I canceled that and bought from Light in the Box. My name is Charlene Green, and my delivery address is [redacted] W. Stony Quail Way, Florence Az. [redacted]. I want to return the 3 items and receive a credit back. Additionally, I ordered 3 pop-ups last Saturday, received a DHL notice of delivery around June 23rd, but can't find any records of this purchase. I need to cancel that order as well. I'd appreciate your assistance, thank you.

I ordered a white lace dress, but instead received a cream dress of the wrong size. The order details are: Order No. [redacted]6, Tracking Number GV[redacted]62GB through UK Priority Line-GFS-PH. The billing and shipping address are the same: Judy Weinberg, 41 Filey Avenue, London, with contact number [redacted]. Regarding the shipment, I received two white dresses in sizes 9-10 years and none in the 3-4 years size as ordered. This mismatch caused inconvenience as one child did not have a matching dress. I request a refund for the cream dress and compensation to place a new order for the correct white dress. A prompt response from your company would be appreciated to remedy this situation as we are interested in continuing to do business with you. Thank you for your understanding. - J. Weinberg

Dear Sirs, I recently purchased a sleeveless sports jacket, Ref. [redacted]6, from your company. Unfortunately, I mistakenly ordered a size L instead of the correct size XXL that I need. The product arrived two days ago, and while it looks excellent for the price I paid (around 23-26 euros), I am unable to use it due to its small size. I kindly request that you send me a new XXL size and I will return the L size jacket using the same delivery company once I receive the replacement. The L size jacket is still in its original packaging, so the return process should be straightforward. I trust that a reputable company like yours will handle this exchange without any issues. Thank you for your assistance. Best regards, Jose Maria P. Calle Josep Irla I Bosch 6 7-2 [redacted] Barcelona, Spain

Bonjour, Madame Rosa Jimenez, veuillez fournir vos mensurations avec un ruban à mesurer et une photo, quand vous aurez le temps. La robe reçue n'est pas à votre goût en raison du modèle. La coupe et la couleur ne correspondent pas à ce qui était présenté sur le mannequin. Nous aimerions retourner ce colis pour un remboursement. Merci d'agir rapidement, le délai est de 30 jours et notre requête est simple. Merci.

Hello, Mrs. J. Rosa, Order [redacted]6. Despite multiple requests to return the package dated 16th, 17th, 18th, 22nd, 24th, and so forth, you continue to insist on measures to justify the size. However, the issue is not with the size but with the finishing of the model. As you can see in the photos we sent, the overall appearance is completely different from the model displayed. The twisted closure at the back, poorly finished lace, and the overall cut and finish do not match the website image. You offered to refund 40% to 50% of the total amount but requested to keep the package. We simply wish to return the package for a full refund. We have experience ordering from other websites in China, and we are surprised by the lack of satisfactory customer service. Kindly process the return as it is our right as buyers within 30 days. Please act promptly and provide us with the return label and refund. Thank you. Respectfully.

We received parcel number [redacted]6 for Ms. R. Jimenez. The item looks different in person compared to the website, with issues like a twisted zipper and lace details. The return process is being delayed as they were asked for measurements. Rather than keeping the dress at a reduced refund, she prefers a full refund with a return label. Despite numerous follow-ups on the 16th, 17th, 18th, 22nd, 24th, etc., there hasn't been progress. Kindly expedite the return as the 30-day return window is closing soon. Thank you for your understanding. Respectfully.

I purchased a dress for my daughter's wedding, but it never arrived. I went through the process of requesting a credit and was informed that I would receive a refund in 2 to 4 business days after the investigation. However, the refund has not been credited to my debit card yet. I have been in touch with your support team, but now I am being told that the case is closed with no further information on my refund. I am frustrated with this situation and I demand a prompt full refund. I find it unacceptable to handle business in this manner. If I do not receive the refund within the next two days, I will report your company for fraudulent practices to the BBB and share my experience widely. Please process my refund immediately, so I can move on from this issue.

I placed my first order on 7/6/[redacted], and I am pleased with the product. Now, I am looking to purchase three more pairs of the same product, "vernesko." However, when I tried to reorder from the email link of my previous purchase, I noticed that the name has changed to "treningsko." I am unsure if this is still the same product under a new name or if "vernesko" is no longer available. I would appreciate it if you could clarify this for me. Thank you for your assistance!

Hello, I stumbled upon your website while searching for men's button-down shirts and came across a distressing black and white print design on one of the shirts. The item number or shirt number is [redacted], a short sleeve shirt priced at $18.69. The design features a large silhouette of a woman's face in white with a single black teardrop falling from her eye, while a black silhouetted hand is depicted wrapped around her neck. The description under "Design" reads, "Indispensable, quarterly fashion elements, sweet & romantic, to enhance the charm of the perfect female embellishment." Encountering this shirt with such a violent depiction shocked and disgusted me. In a society plagued by high rates of domestic violence, partner homicide, stalking, and rape of women, selling a shirt with such a graphic image is unacceptable. It is disrespectful and crude. I urge you to remove this specific shirt from your website and refrain from selling it to anyone. Thank you for your attention to this matter.

I am Jill A. from Pembroke, VA, my contact number is [redacted]. I received my order of 12 shirts (#[redacted][redacted]) 2 days ago. I was disappointed with the quality of the material and prints on the shirts as they appeared brighter and of a better quality online. Previously, I ordered a navy dress that I loved, so I had high hopes for the shirts. However, after washing them once, I noticed significant fading in the black shirts with colorful prints. Since I used a visa gift card, I am hesitant to go through the return process. Can you offer any assistance? I want to remain a customer, but I am concerned about future purchases. Thank you for your help. -Jill A.

Subject: Order Issue - Refund Inquiry Good afternoon, I hope this message finds you well. I wanted to bring to your attention an issue regarding Order TID [redacted]3 and Pedido [redacted]1. On May 7th, I placed an order for a dress intended for a wedding, with an expected delivery date of May 21st. Unfortunately, the dress never arrived, leading me to purchase another dress last minute, causing unnecessary stress. Following the non-delivery, I promptly contacted your customer service via email to cancel the order and request a refund of [redacted].21€, as promised. Despite being assured of a full refund within a maximum of 25 days, as of June 10th, I have yet to receive the refunded amount. My latest correspondence revealed that the refund has been processed. However, upon checking my bank statements, I can confirm that the amount has not been credited back to me. I am reaching out to seek clarification on the current status of my refund and would appreciate your prompt assistance in resolving this matter efficiently. Thank you for your attention to this pressing issue. I eagerly await your timely response and resolution. Best regards, PL

I'm back again, wondering why you don't have a phone number. I placed three orders that got canceled even though payment was received. After speaking with the credit card company, they confirmed the charges were legitimate and should go through. Can you please reprocess my orders? The order numbers are as follows: Order #1) [redacted][redacted], Order #2) [redacted][redacted], Order #3) [redacted][redacted]. I understand this inconvenience affects us both as the delay has interrupted my gift-giving plans. I appreciate the credit card company's vigilance but hope for a smoother process in the future. Thank you for helping to resolve this issue, and I look forward to your response soon.

Sehr geehrte Damen und Herren, Ich bitte dringend darum, diese Woche Kontakt mit Klarna aufzunehmen und die Rechnung zu stornieren. Die Ware von LightInTheBox wurde nicht angenommen und zurückgeschickt. Deshalb muss die Stornierung dringend erfolgen. Siehe das Schreiben von LightInTheBox. Bitte um Kenntnisnahme und Erledigung. Mit freundlichen Grüßen, Sengul Serdal Ticket-ID: [redacted]5 Bestellnummer: [redacted][redacted] Vom Kundendienst Datum: [redacted]-06-25 15:26:08 Betreff: Kunde/-in kontaktiert Weitere Informationen: Sehr geehrter Kunde, Entschuldigen Sie die Unterbrechung, aber der Spediteur Germany Priority Line-GFS DPD-PH informiert uns, dass Ihr Paket #[redacted][redacted] aus verschiedenen Gründen nicht erfolgreich zugestellt werden konnte. Wir haben noch die Möglichkeit, es erneut zuzustellen, bevor es aufgegeben wird. Lassen Sie uns bitte wissen, ob Sie eine erneute Lieferung wünschen, damit wir entsprechend handeln können. Bitte beachten Sie, dass das Paket bis [redacted]-07-20 aufgegeben wird, wenn es nicht zugestellt werden kann. Wir freuen uns darauf, von Ihnen zu hören. Mit freundlichen Grüßen, Kundendienst