Instagram Customer Service Issues

I am facing an unusual issue with my Instagram account (sm_jg333). When I tried to login, I received a message at the bottom saying "could not refresh feed." Following this, I attempted to reply to a friend and encountered a message sending failure. Upon checking my profile, I was shocked to discover everything missing - photos, highlights, and followers. The account seems to have reverted to its initial state, displaying a "step 1 out of 4 complete" message with a blank screen devoid of photos. Fortunately, I can still access the account and locate it through friends' accounts. Despite this, my concern is the absence of my family pictures, including those of deceased members, saved only in highlights. Moreover, when I tried to create a new account with the same name, it indicated the name was already in use, leading me to believe the account still exists. Any assistance you can provide would be greatly appreciated.

A few days ago, a friend contacted me requesting assistance to change their account password. They mentioned sending a reset password link to my mobile phone, which I didn't hesitate to share with them, assuming it was safe. Unfortunately, it turned out to be a hacker who took over my Instagram account, changing the email, password, and personal details. Despite briefly regaining access, the hacker quickly kicked me out and started sending the same scam to everyone in my contacts. I tried the 'forgot my password' method but couldn't proceed due to two-step verification set up by the hacker. I identified the email they linked to my account as [redacted] but couldn't progress any further. Since my account lacks photos of my face, facial ID isn't an option. I'm open to deleting my account as a last resort, but I can't access it to do so.

Hello, I am seeking assistance as my Instagram account, rosamendes00, appears to have been disabled without any prior notification. When trying to log in yesterday evening, a message popped up stating that an issue was detected, and they needed to investigate further. I promptly reported it as instructed, but now I am directed to wait for 24 hours. Despite patiently waiting, the status remains unchanged for numerous hours. I assure you that I have not engaged in any activity violating Instagram's terms. Given that Instagram is my main means of keeping in touch with my family back home, I am truly disheartened by this occurrence. Please, can you assist me in restoring access to my account? Thank you.

My email was hacked, and the hacker used it to reset my social media passwords, resulting in my Instagram and Facebook accounts being deactivated. I have changed my email password, but I am struggling to regain access to my social media accounts. Facebook redirects me to the Instagram help center, claiming it's an issue with my Instagram account. However, when I try to submit an appeal through the Instagram help center, I receive a message saying they are short on reviewers and cannot process my request.

On 8/9/[redacted], my Instagram account, janvi_govind_, was hacked by some Crypto Investors. They changed my username to janvi_govind___________ and altered my personal details, including my email and phone number. They posted a picture promoting Crypto Currency using my photos, leading a friend to invest money, thinking it was legitimate. I kindly request assistance in recovering my account. Thank you, Janvi Govind

Hello, I am writing this email because I received a message to verify my Instagram account. I followed the procedure, but now I am stuck on the password reset page. Unfortunately, I have forgotten the password required for login, and I am unable to click on the forgot password link to reset it. As a result, I am unable to access my profile. I would appreciate a prompt response to resolve this issue. Best regards

Today, on September 9th, my Instagram account has been temporarily blocked for security reasons, which I find confusing. I recently changed my email address and am unable to update it on Instagram due to forgetting the password for the old email. I would like to know if it's possible to regain access to my Instagram account by verifying my identity using either my phone number or new email address. New email address: [redacted] Phone number: [redacted] [redacted] 76 50 Instagram account: _fiiit_

Hello, a week ago my Instagram account was blocked. I received an email stating that I needed to send a photo with the code, last name, and username. I sent it, but I haven't received a response(( Please help me, my Instagram profile is very dear to me. I apologize if I did something wrong. Please help me, I can provide any documents, the email and phone also belong to me. My Instagram username is ttopless.

**URGENT HELP NEEDED 😭😭😭** Good evening, unfortunately, my Instagram account was deleted tonight for allegedly violating the "Community Guidelines on Adult Sexual Exploitation." I want to emphasize that my account was disabled unfairly 😭😭 because I have never violated any rules, let alone of this nature. I value my Instagram account greatly as I've had it since I was young, so I really want to get it back. I am fully aware of my situation, and it makes me so sad. On this app, I received lots of support from other users, which helped me avoid falling back into depression. Now, this absence leaves me empty. Please 😭😭😭🥺🥺🥺 help me get it back. I haven't done anything wrong; you can even verify that I'm far from committing such despicable acts.

Hello Instagram, I have a small business account on Instagram under the username [ Nixel.q8 ]. The email I am contacting you from is the same email linked to that account. Today, I am unable to log into my account as it displays "account not found." When attempting to reset the password using the same email, it states that no user is associated with that email. I am puzzled by this situation because I have not violated any Instagram guidelines or posted any inappropriate content. My account primarily showcases pixel art, retro items, and handmade crafts. I kindly request the reactivation of my account. I can verify my ownership by providing screenshots of the emails and username.

I am experiencing difficulty creating a group on Instagram. While I managed to do so three days ago, I have been unable to create one since yesterday despite numerous attempts. The error messages "there was a problem" or "can't add this person" appear regardless of whom I try to add. Interestingly, I can successfully create a group on other accounts. To troubleshoot, I have attempted to log out and back in, restart my phone, reinstall the app, and wait 24 hours to no avail. This issue is particularly urgent as I need to invite approximately [redacted] people to a birthday party through Instagram.

I am firmly against hunting, especially bird hunting, which led to me flagging and blocking multiple hunting accounts. Consequently, my account has been disabled. Upon reading the legal terms, I realized that my account was removed due to an excessive number of flags causing server strain. I apologize for not noticing this issue earlier and acknowledge the impact of the excessive flagging. I am appealing to have my account reinstated with the promise that I will not engage in indiscriminate flagging in the future. I am staunchly opposed to hunting, particularly the hunting of Canada geese. I recently flagged and blocked numerous hunting accounts while not receiving many likes, fans, or shares.

Good afternoon, I am Taima A, and I'm in desperate need of assistance. My Instagram account has been wrongly deactivated for quite some time despite my continuous efforts to resolve it by filling out numerous forms daily. Unfortunately, nothing seems to work. I humbly request a few moments of your time to help me regain access to my account. Your help in connecting me with the appropriate channels would be tremendously appreciated. My Instagram username is _taima.a, and the associated email is [redacted] I implore you to assist me as this situation has taken a toll on my mental health, leaving me feeling depressed and desperate. My account holds great significance as it is linked to both my personal and professional life. Thank you for your consideration.

Hello, I am reaching out because on Thursday, September 8, [redacted], my Instagram account was hacked under the username @ncls.gca. The person changed the email address, password, and phone number associated with my account. I still have access to it on my end, but the link to my Instagram account (ncls.gca) has been removed. The hacker used the email [redacted] to take over my account. I received an email from Instagram notifying me of the email change, but I couldn't react quickly enough. I have tried verifying my identity with video verification multiple times, but none of the videos were accepted even though my face is visible in one of my featured stories on my account (ncls.gca). I don't understand why the verifications are being rejected. I have evidence that my account was hacked, but I don't have a two-factor authentication code. I have checked my emails, screenshots, notes, and more, but I can't find it. My friends have reported my account (ncls.gca) for identity theft, but nothing has changed. I have also sent emails to the following addresses but received no response: [redacted], [redacted], [redacted], [redacted] I truly hope to regain access to my account; I deeply care about it. Please reach me at [redacted] for assistance. I really need your help, please 🙏.

Добрый день. У меня возникла проблема два дня назад, и я не могу войти в Instagram. При каждой попытке входа система запрашивает подтверждение номера телефона, который я успешно подтверждаю. Затем требуется ввести 6-значный код, который должен прийти в течение одной минуты. Однако код не поступает даже через пять минут. Эта проблема уже тянется третий день. Сколько времени нужно ждать код и будет ли он получен вообще? Пожалуйста, помогите разобраться с этим как можно скорее.

Hello, I am writing to report that my Instagram account, Bredared01, was hacked through phishing on Sunday, 11/09/[redacted]. The hacker changed the email associated with the account and added two-factor verification, making it impossible for me to recover it. I tried to report the unauthorized access through the help center but received no assistance. The hacker even contacted me through Wattsapp. I am disappointed with the lack of support from Instagram and Meta regarding security measures such as account verification. I kindly request your help in recovering my account. Thank you for your prompt attention to this matter. Sincerely, Breda O. Kelly

Subject: Urgent Account Security Issue Hello, I need immediate assistance as my account 'rheinfokus' was hacked on Saturday, September 10, between 18:00 and 19:45 CET. The hacker changed both my email and password, leaving me locked out of my account. The new email associated with the account is [redacted], whereas my original email is t-online, and the new phone number ends with ... 91, while mine ends with 64. The hacker used my account to distribute bitcoin spam and posted about bitcoin trading. I suspect this is a form of blackmailing since they advised contacting an account 'ashley_fx___99', which I did not do to avoid any ransom demands. Furthermore, there were links shared redirecting to a Facebook page and a suspicious link from +[redacted]8, of which I was unable to verify the authenticity due to not having a Facebook account. Prior to the breach, I received a new follower who later disclosed that their account was compromised and needed to regain access through Facebook. This interaction could be the point of intrusion. As a precautionary measure, I have severed all ties with 'rheinfokus', enabled two-factor authentication on my secondary 'focus_rivercruise' account, which shares the same email, and notified important contacts about the breach. Please investigate this incident, reset my password, and revert to me promptly. Thank you for your attention to this matter. Regards, Ingo Steller ('rheinfokus') Duesseldorf, Germany

Good morning, yesterday my Instagram account was stolen along with the profile I created a few years ago containing photos of my daughter and me. I'm requesting the return of my account. I have evidence identifying the responsible person, which I reported to the police. The profile name in question is 'elnene09.' I have attached photos of me and my daughter as proof of ownership. The account features images of my underage daughter. My Instagram handle is 'victoriaaa191_' linked to my phone number [redacted]. You can reach me via email at [redacted] Please resolve this matter promptly.

Hello Instagram, It has been about twenty days since my account was deactivated by you due to identity theft, and I appreciate you taking the necessary steps to protect me. Unfortunately, this account was very important to me as I used it for my job as an actor and model. Since its deactivation, I have lost all access to this account (jony.d_) and I am truly saddened by this. Could you please assist me with reactivating the account through support or a reactivation code so I can regain access to my account and my growing community? I sincerely wish to continue using this platform, which I believe is one of the best for networking and sharing. Despite my numerous attempts to prove my true identity and that the account is indeed mine, submitting various online forms and providing a photo of my face with a code, a copy of my passport, I have been unsuccessful. Please, let me know what I can do to prove that the account was mine? I look forward to hearing from you. Best regards.

I recently tried to create an Instagram account for my parents' flower shop (username: blumenrita), but the account was blocked shortly after sign-up without any explanation. I filed a complaint directly on Instagram and swiftly received an email from them stating: "A Message from Facebook Hi blumenrita, It seems like your account was deactivated by mistake. We have reactivated your account, and you should now be able to log in. We apologize for any inconvenience." Even though they claim it's reactivated, every time I try to log in to Instagram, I see the message: "Sorry, this page is not available. Either the link you clicked on doesn't work or the page has been removed." This message appears regardless of the link I choose. What steps should we take to start using Instagram successfully?