Instagram Customer Service Issues

Archive 269

The following are issues that customers reported to GetHuman about Instagram customer service, archive #269. It includes a selection of 20 issue(s) reported November 9, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, Yesterday my Instagram account was hacked. The username natalyakhromushina was changed to natalyakhromushina6543. I received an email notification about the change of email address and password, but the scammers accessed my email inbox, deleted the email, and emptied the trash. I have a history of logins to the email account detailing all their actions. I am unable to recover the account myself as the hackers changed the username and email address. There are many photos of myself, my children, and loved ones in the account, which I can confirm with documents. If any additional information or clarification is needed, I will provide it. Please assist me in regaining access to my account. P/S Hackers are sending fake messages to my contacts claiming to collect funds for my mother's treatment on my behalf. Best regards, Natalya Khromushina
Reported by GetHuman-sinus_ on Tuesday, November 9, 2021 7:12 AM
My account has been disabled. I had increased followers on Instagram, but then I made a mistake by continuing to increase them a long time ago. Please, sir, give me another chance. I won't do anything like this in the future. I am genuinely sorry for my mistake. Please help me. If you don't want to give back my Instagram account, then please at least unlock my Facebook account. I had saved money to invest in BGMI - BATTLEGROUNDS MOBILE INDIA. PLEASE SIR HELP ME, PLEASE SIR, PLEASE. My contact number is [redacted]. My email is [redacted]. My Instagram ID is akash_m06. My Facebook account is Akash Malviya. Please assist me. I promise not to repeat such actions. Please unlock my account, sir. This is my last chance.
Reported by GetHuman6790355 on Tuesday, November 9, 2021 8:26 AM
Hello, I am having trouble accessing my account. I am being prompted to verify my account by sending a code to my email address. However, my email is no longer active. Customer support informed me that my account was deleted due to inactivity. The alternative option is to send the code via message, but the phone number linked to the account is outdated as I am no longer using a Spanish phone number. My account username is valentinacybeo4. I urgently need assistance. Thank you, Valentina.
Reported by GetHuman-valecybe on Tuesday, November 9, 2021 8:54 AM
Hello, My name is Georgia Charalambous, and I am experiencing issues with my Instagram account. I have tried to contact Instagram regarding the deactivation of my account due to alleged terms violation. Despite sending my ID and personal information as requested, I have received no response in the past six days. My Instagram account is integral to my work as an influencer, where I engage with followers, conduct giveaways, and showcase my graphic design work. I suspect that my account may have been hacked, leading to its closure. I am willing to provide my ID number and a photo if needed. Your assistance in this matter is greatly appreciated. Thank you, Georgia Charalambous
Reported by GetHuman6790398 on Tuesday, November 9, 2021 9:01 AM
Добрый день, Меня зовут Лукьянова Светлана Сергеевна, прошу разблокировать мой аккаунт в Instagram под именем svetik_97.04. Я готова предоставить документы, фото, номер телефона и почту для подтверждения своей владелости над аккаунтом. В моем профиле опубликовано уникальное содержимое, которое из пользы для аудитории и способствует развитию социальной сети в целом. Также, у меня есть личное фото, оригинал которого могу предоставить, и привязанный адрес электронной почты, подтвердить который тоже не составит проблем. Повторно изучив Нормы сообщества Instagram и Facebook, понимаю, что допустила ошибку, нарушив правила прямо или косвенно. Приношу свои извинения и готова более внимательно следить за соблюдением правил.
Reported by GetHuman6790402 on Tuesday, November 9, 2021 9:04 AM
Hello, I am Georgia Charalambous from Cyprus. I am facing an issue with my Instagram account under the name Georgiach__. Despite being an active Instagram user, my account cannot be found by others. I have tried reaching out to Instagram for support, but unfortunately, I have not received any responses. My account was deactivated due to alleged terms violation, which I strongly deny. I have already sent emails with my ID and personal details as requested, but it has been 6 days without any reply. I use my Instagram account for work as an influencer and graphic designer, where I engage with followers, host giveaways, and showcase my work. I believe my account may have been hacked, leading to its closure. I am willing to provide my ID number and photos for verification. Kindly assist me in recovering my account as it is crucial for my work. Thank you, Georgia Charalambous
Reported by GetHuman6790398 on Tuesday, November 9, 2021 9:05 AM
Hello Instagram team, In July, I lost access to my Instagram account kinnaur_.valley_. I need your assistance to regain it. Instagram is asking me to provide a security code for confirmation, but I never set up two-factor authentication. They are sending the code to my old email id [redacted] My current email id is page.pkx. Please send me the security code to my new email address as soon as possible. I appreciate your help in resolving this issue as it's becoming frustrating for me. Thank you.
Reported by GetHuman6790419 on Tuesday, November 9, 2021 9:21 AM
I acknowledge my errors and sincerely apologize for them. I kindly request the reactivation of my Instagram account. If there are any future violations, you have the authority to deactivate the account once more, but for now, please reactivate it. The account details are as follows: Username: prathamesh_kailas_mahale_21 Phone number: [redacted] Full name: Prathamesh Kailas Mahale Email: [redacted] Number of posts: [redacted] I assure you it will not be repeated.
Reported by GetHuman6669156 on Tuesday, November 9, 2021 10:04 AM
Dear sir/madam, I am unable to log into my Instagram account with the username (chllvrs) because I have forgotten my password and I did not link this account to any other social media. The phone number associated with my Instagram is no longer active. I have created a new Instagram account and no longer use this one for more than 3 years. I would like to request your assistance in deleting this Instagram account before it is misused by unauthorized individuals (hackers). Your help is greatly appreciated.
Reported by GetHuman-qebes on Tuesday, November 9, 2021 10:22 AM
Hello! I am reaching out for help regarding my brother's Instagram account that was unexpectedly blocked. He is a well-known photographer in our small town, and he cherishes his account. Attached are links to his Facebook and VK accounts. He goes by the name @DAVIDOFF_LOOK. I believe the blocking was an error and kindly request assistance in recovering his account. Thank you.
Reported by GetHuman-zvukorez on Tuesday, November 9, 2021 11:07 AM
My Instagram account has been locked for weeks, and I'm not sure why this has happened. One main issue is that Instagram keeps sending the verification code to my old email address, which I no longer have access to. I have already updated my email to a new one on Instagram, but the verification code is still being sent to my old email. Although my phone number is linked to my Instagram account, I'm not receiving the code on my new email address. I have successfully sent Instagram selfie videos for verification, changed my password, and received approval, but I am still unable to access my account. I have been attempting to contact Instagram for weeks without any response. It's frustrating not being able to reach anyone for assistance. I hope for a resolution soon. Best Regards, H.P.
Reported by GetHuman6790569 on Tuesday, November 9, 2021 11:19 AM
Hello, My username is @jooee_hooded.2. I use Instagram regularly and enjoy using the app. Lately, I've been encountering an error where I can't follow anyone for no apparent reason. It's really frustrating and disappointing. I have reported this problem multiple times, but it's still not resolved. I appreciate your help in fixing this issue promptly. Thank you.
Reported by GetHuman-jawizard on Tuesday, November 9, 2021 11:24 AM
When I log into my Instagram account ericagiudici, the page displays a white screen with stories along the top, and then a black "cannot load" box appears. After that disappears, the screen turns completely white with a loading box, and it remains stuck in that state regardless of any actions I take like tapping or trying the back arrow. I attempted to fix this by uninstalling and reinstalling the app multiple times, logging in via a web browser, and even trying on a friend's phone. On the browser, I received a message prompting me to update my account information on the app to verify my identity.
Reported by GetHuman6790589 on Tuesday, November 9, 2021 11:29 AM
Dear Sir, My official Facebook account was linked to my Instagram account. Unfortunately, my official Facebook account has been disabled without any reason. I have already submitted a request to the Facebook team. I have always adhered to the Facebook community rules and have not posted any illegal or sexual activity on my account. All my information, including my real name and date of birth, matches with my official Facebook account. I kindly request your assistance in recovering my official Facebook account. Thank you, Facebook Email: [redacted] Instagram username: _bloody_villen_ Full name: Aditya Kumar Chourasiya
Reported by GetHuman6790675 on Tuesday, November 9, 2021 12:20 PM
My Instagram account @itsbarbieduhh was hacked, along with my email. Although I regained access to my email, the hacker changed my two-step authentication, password, email, and phone number, locking me out of my account. This account is significant to me as it holds precious memories of my daughters when they were little kids. I can provide video proof to verify my ownership and request assistance in reclaiming my account. I am concerned about the hacker scamming others through my account and tarnishing my reputation. I am frustrated by the lack of support from Instagram for such critical issues, especially for non-celebrities like myself. You can reach me at [redacted] for further details. I have evidence of the unauthorized changes made to my account. Your help in resolving this matter would be greatly appreciated.
Reported by GetHuman-shidache on Tuesday, November 9, 2021 12:43 PM
Dear team, I'm Patricia Brilinska, and my Instagram account has been disabled. I think this was a mistake. I followed the steps on the screen and received an email instructing me to write a code, my name, and username on a white sheet of paper, take a picture, and reply with it. I haven't heard back, and I'm concerned because my Instagram account is essential to me. I would be grateful for any assistance. Thank you.
Reported by GetHuman-patriciy on Tuesday, November 9, 2021 12:52 PM
Yesterday, my Instagram account was hacked. Unfortunately, the hacker changed my email, password, and phone number linked to the account. The username for the hacked account is _vibewithvictoria. It contains around 21 posts and numerous pictures of me in highlights and archives. I have attempted all possible means to recover it with no success. Please assist me in recovering my account.
Reported by GetHuman-vlfigu on Tuesday, November 9, 2021 4:33 PM
Hello Instagram community! I encountered an issue a few months ago when my account got banned for alleged "adult nudity," which I believe is unjustified. I have shared images in swimwear, similar to other content creators, and my tattoos are a form of artistic expression. I never intended to violate any guidelines as I considered Instagram a secure platform for my content. This is the second time my account has been removed, and I suspect someone may be targeting me with false reports. I kindly request assistance in restoring my account. Thank you for your attention.
Reported by GetHuman6792009 on Tuesday, November 9, 2021 5:55 PM
My account got blocked by Instagram on September 30, [redacted]. An Instagram Support agent from Russia informed me about the reason (allegedly cheating subscribers) and provided steps to unblock it. I submitted two photos showing my account name and full name as requested. It's been a month, but I have not heard back from them or received any additional guidance. I want to highlight that I did not breach any Community Guidelines or Terms of Use and did not cheat any subscribers.
Reported by GetHuman-pworkm on Tuesday, November 9, 2021 6:22 PM
Dear Instagram Team, I am writing to appeal for the restoration of my disabled Instagram account, _c_lewis_stanloona. I inadvertently triggered the account disablement due to an error in inputting my age when creating a second account on the same device. Despite providing my passport as proof of being born in [redacted] initially, my account was disabled again after a fleeting reactivation period. I subsequently submitted a form with a photo of my face and hand holding a paper, but have yet to receive a response. I urge you to review the provided documents and acknowledge that I am indeed over 13 years old and a real individual named Charles Lewis, aged 19. My appeal reference number is [redacted]. Your prompt assistance in this matter would be greatly appreciated. Sincerely, Charles Lewis
Reported by GetHuman6792381 on Tuesday, November 9, 2021 7:27 PM

Help me with my Instagram issue

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