Instagram Customer Service Issues

Yesterday, my Instagram account was hacked, and I am devastated by the loss of all my hard work. I received an email that appeared to be from Instagram, leading me to a page asking for personal information that ultimately resulted in my account being taken over. The hacker demanded money for its return. Despite reaching out to Instagram multiple times, I have not received any assistance or response. I have attached screenshots of the incident and my identity. I urgently need help to resolve this and recover my account. It is concerning that Instagram/Facebook's security measures are not effective against hackers. My business email is [redacted]

I am seeking assistance as my Instagram account was hacked. Despite my efforts to contact Instagram, no action has been taken. The hacker not only deleted my hard work but also demanded $[redacted] from my husband to return the account. I received an email that appeared to be from Instagram, leading me to a page where I entered my personal information before losing access to my account. I have attached screenshots of the messages. I have been trying to reach out to Instagram without any luck. I am devastated by the loss of my account, which is essential for my business. I urge someone to help me recover my account. It is disappointing that Instagram or Facebook seems unable to protect users from hackers. My business email is [redacted]

After the pandemic, we are having trouble accessing the following accounts: 1. deltaforcepaintball: Username - 1legxd26131bfrx420 (Not working) 2. [redacted]: Password - cameron17 (Not working) 3. deltaforcepaintballuk: Working 4. internationalpaintballgroup: Working 5. internationalpaintballgroupuk: Working 6. deltaforcepaintballsverige: Password - RtmMGGW%Oe;.jy&9b\\b;LvfY7*rlw:Zt (Not working) 7. paintball.co.uk: Password - NN~h/vwOjc.9!I#RB|AQ4Qf+x\q8Xpzp" (Not working) 8. deltaforcepaintballcanada: Password - APfWTkfN4dauuGU0otrR. Email: r*****@canadapaintballing.ca 9. deltaforcepaintballnz: Password - dfpaintball14. Email: w*******s@p*****.nz (Not working) 10. internationalpaintballgroupau: Password - dfpaintball14 (Not working) 11. internationalpaintballgroupnz: Password - dfpaintball14. Email: r*****t@i*****.nz 12. internationalpaintballgroupca: Password - dfpaintball14. Email: i***@i****.com 13. internationalpaintballgroupuk: Password - dfpaintball14 (Not working) 14. internationalpaintballgroupse: Password - dfpaintball14. Email: c*****t@p*****.com 15. deltaforcepaintballireland: Password - dfpaintball14. Email: i***@p*****.ie 16. internationalpaintballgroupie: Password - dfpaintball14. Email: c*****n@i*****.au 17. internationalpaintballgroupnl: Password - dfpaintball14. Phone: +61 ** ** *53. Requesting a reset for all passwords.

My Instagram account has been hacked, and all my details have been changed. I am trying to secure my account and verify my identity through a video and pictures. The hacker is posting Bitcoin-related content, and I have tried reporting it with no response from Instagram. The account in question is @mojo357, which has pictures of me, my kids, and family. The email associated with the account was [redacted], which has also been compromised. I have tried reaching out to Instagram and Facebook for help to no avail. I urgently need assistance to recover my account or have it shut down to protect my personal photos.

I shared photos of our high school band event for seniors, and my account was flagged for a violation. I've reviewed the guidelines but found no explanation for this issue. Despite no posts affecting my status, I can't upload images, seek review, contact support, or log in on my computer. It seems like a ban, but no valid reason is given. Username: ashtheauthentic Thank you for the help.

Hello, my name is Arabella Cristoi, and I am from Romania. A few days ago, I discovered that I was locked out of my Instagram account. The reason stated was a violation of the community guidelines, but after reviewing them, I am confident I did not break any rules. I did not authorize the deactivation of my account. I have followed the instructions provided in the email, including submitting a photo of myself with a specific code, my full name, and my username (arabella_cristoi). Despite completing the necessary forms on Instagram and Facebook, I have not received any response. I believe this is a misunderstanding and would greatly appreciate it if my account could be reactivated promptly. If you require any further details from me, please let me know. Thank you. Sincerely, Arabella Cristoi

While I was unfollowing accounts that weren't following me back, I unexpectedly encountered a security verification process that required a code to be sent to my phone number. After completing the bot check by selecting images with crosswalks, I tried to have the code sent multiple times but to no avail. Now I'm unable to access my account using my known username and password. Despite attempting to reset the password by email, the system claims no user is associated with that email. I believe my account was mistakenly suspended or deleted, as even my friend couldn't find me when searched. Can someone assist me with this issue?

I recently updated my Instagram app on my iPhone, and I encountered an issue where I could no longer access my messages. Consequently, I deleted the app from my phone and reinstalled it, but my password was not recognized. My Instagram handle is "danamermaid," linked to the email [redacted], which is inactive since my business closure in [redacted]. Unfortunately, I forgot that my login was tied to this email. I also no longer have a Facebook account. The original password "mermaid34" and the updated one "qonkug-jucSa0-dadzuf" from 6/16/21 are not working, leading me to worry about a possible security breach during the update. Despite planning to delete my account soon, accessing my messages is crucial to respond to my contacts and announce my departure while safeguarding my information. For assistance, I can be reached at [redacted] and I am willing to answer any inquiries you may have.

Today, my account was hacked after clicking on a link and getting logged out. My Instagram handle is @_.thedollkyla, and I am eager to regain access to it to prevent the hackers from targeting my friends at school. The hackers have been posting unauthorized content about me, causing distress. As I am a minor, their actions are completely inappropriate. I am in the process of collaborating with brand ambassadors and having my account back is crucial for my work and personal development. Despite providing ownership proof with a handwritten code, the hackers have changed the associated email and phone number. I urgently require assistance in recovering my account or having it permanently deleted to avoid further misuse. I look forward to hearing back soon. Thank you.

My Instagram account was hacked on 01/10/21 by someone claiming to be Ashley, who said they ran a legitimate business to make a profit. The hacker, posing as Ashley, contacted me through a friend's hacked account and I unfortunately fell for it, giving them my login details. Shortly after, I received a notification that someone from Jamaica was trying to access my account, which I mistakenly approved. I got logged out of my account, and the hacker changed all my information, creating an empty account with my details. Despite my multiple attempts, I have been unable to recover my account because all the information has been altered. The hacker is now using my account to promote a fake business and asking my followers for money. Any assistance would be greatly appreciated. Thank you.

Dear Sir or Madam, My name is Marijo Marsic, and my account @marijo.marsic was unexpectedly suspended last Thursday. I am truly disappointed by this and kindly request the reinstatement of my account. This account is crucial to my life, as it holds all my friends and memories. Additionally, I have built a community of [redacted] people and established partnerships with companies on this platform. Surely, this cannot all be in vain! To add to this predicament, I created a second account @marsic.marijo, which was also deactivated. Why?? This situation is extremely unfair, and I implore you to return my accounts, or at least @marijo.marsic, to me! Best regards, Marijo Marsic

Hello Instagram Support, I am facing a significant issue at the moment and require your assistance. My Instagram account under the username pranav297 was unexpectedly deleted about 4 hours ago. I did not violate any terms of service. After being logged out by Instagram, I attempted to log back in using my password and 6-digit code but received an "error occurred" message leading to the disappearance of my account. I value my Instagram handle, pranav297, tremendously as it is linked to my professional work. I have been a loyal Instagram user for the past 6-7 years. I am willing to provide any necessary information to recover my account. Please, help me regain access to my account as it is crucial to me. Thank you for your prompt attention to this matter. Sincerely, Pranav J. Instagram handle: pranav297 Email: [redacted]

I found myself in a group chat on Instagram 8 months ago after receiving a random comment invite. Unfortunately, it turned into a negative experience as I was bullied, made fun of, and had my pictures manipulated. This caused me a lot of distress, impacting my mental health significantly. I fear they may still have my photos and could misuse them. I want to report this incident and retrieve the chat for evidence. However, as I don't recall anyone's ID, it's challenging. Instagram doesn't allow for the recovery of deleted chats. I had a public account at that time, so they could have access to my highlights and posts. Unfortunately, there's no way to see who viewed them. I'm seeking advice on how to either recover the chat or identify the users involved.

Hello, I confirm that I created this account on Tuesday, November 2nd, [redacted], in the afternoon. Under the name Jessynanaa, I created this account from an iPhone 11 Pro with the phone number: [redacted] and the email address: [redacted] After several days of trying to recover my account, I have just deleted the email address that was linked to this account because I believe that is why my access was blocked. This may also be due to a video I posted with music from Instagram "AMOUR LATIN," or maybe because I linked it to my Facebook account, which is: Jessy Nana. I used to have an Instagram account linked to the same Facebook account, but unfortunately, I lost access to it since April [redacted], and it was: MBANAH__. This led me to create a new account. I was able to publish 2 stories, but now I can't access my account. How can I regain access? When I try to log in, a page appears, "Help us confirm that this account is yours. To protect your account, you need to request help to log in," and below it says, "Get help logging in." When I click on it, there is nothing that allows me to do what it asks. Please help me regain access to my account. I look forward to your response. Thank you for your assistance.

Hello, I hope this message finds you well. My partner and I are preparing to launch a sustainable clothing brand that focuses on using organic cotton and supporting animal causes. The brand, called "MALS", reflects our commitment to animal welfare and each purchase will contribute to organizations protecting endangered animals. We have registered the brand name 'MALS' and copyrighted the logo. While we are finalizing our webshop and have created an Instagram page (mals_europa), we are encountering an issue with the Instagram handle 'mals', which is currently taken by an inactive account. Despite our efforts to contact the account owner, we have been unsuccessful. We are kindly requesting assistance in securing the 'mals' handle for our brand page on Instagram, as owning this name is essential for our branding and identity. Thank you for your anticipated support. Best regards, Belinda

Hello everyone, I wanted to share my recent experience with two online clothing stores called Goldenglitter and Beautifyourself. Unfortunately, many people, including myself, have been victims of their dishonest practices. I ordered three hooded sweaters from Goldenglitter's website on October 21st. After payment, they informed me that the items were out of stock, which was not indicated on their site. They refused to issue a refund and despite several promises from the owner, I have yet to receive my order or a refund. It has been almost 15 days since I placed my order. Please be cautious when shopping online as not all sellers are genuine. Let's unite against online fraud and warn others about these scammers. Goldenglitter can be found on Instagram under the same name and their website is goldenglitter.in. Please avoid shopping from these deceitful sellers and spread the word to prevent others from being cheated. Thank you.

My story is being posted without my consent. My account was hacked on 10/19/21, and now someone is using it to deceive others. They block users who call them out and have changed all my information. I haven't received any login links or codes on my phone. Despite trying Instagram's help center and emailing support, I have not received any responses. I considered creating a Facebook ad account to speak with someone from Facebook, but I cannot find the option for a live call. Tomorrow is my birthday, and the lack of assistance for almost two weeks is distressing. I am desperate to regain access to my account.

My social media account was hacked on October 19, [redacted]. The posts on my story are not from me, and I believe the hacker is attempting to scam people. They have changed all my account details, and I am not receiving any verification codes. I have tried contacting Instagram's help center, emailed support multiple times at [redacted] and [redacted], but have not received any response. I considered creating a Facebook ad account to speak with someone live from Facebook but couldn't find the option for a live call. It's been nearly two weeks, and I haven't had any luck. My birthday is tomorrow, and not having access to my account is distressing. Please help me regain control of my account. Visit www.instagram.com/vctrvll.

Hello! I deactivated my Instagram account back in April while going through a tough time. I believed disconnecting from social media would be beneficial, but now I realize it helped me stay connected with friends. I am considering creating a new account but wondered if there was any way to recover my old one. If not, I understand. Thank you for any assistance. The username for my old account was Snacey.snavis. It was linked to either [redacted] or [redacted], though I believe it was the former. I am willing to provide any necessary information. I acknowledge this may be a challenging request, as I made the decision during a difficult period. As I work on improving my well-being, I reflect on the lost memories associated with my account.

My Instagram account has been hacked. Initially, the person who contacted me appeared to be a friend, but they were also compromised. They asked me to add their email to my profile for support, causing me to get logged out. The hacker then changed all my account information, using their credentials to impersonate me and scam my followers with fraudulent schemes involving Bitcoin mining. After warning friends and family on various platforms, some had already been deceived and lost money. Despite my continuous reporting of the hacker's false posts, my reputation is suffering as they continue to add new victims using my account and images. I have followed Instagram's protocols, taking a verification photo as directed, and reporting the issue multiple times through their Help page, but have not received assistance. I urgently need Instagram's support to regain control of my account and restore my credibility.