Instagram Customer Service Issues

Hello, my name is Imani, and my Instagram account is under the username Imaniibaby23. I recently changed my phone number on 2/12/[redacted] and am unable to access my account due to forgetting my password. My Instagram is connected to the email address [redacted], which is the same as my Facebook email. However, when I try to log in, it redirects me to the account spoiled.baby, which is not mine. My previous phone number was [redacted], and my former username on Instagram was _callmecrazy_23. I need assistance regaining access to my account. Thank you.

I set up an IG account using my full name initially. I hadn't linked it to Facebook. When I got a new phone and installed IG, it requested to link the accounts, and I agreed. Now, it seems like a new account with the same name was made. This duplicate account is empty, and I'm unable to access the original one. Although my friends still see the old account, I can't log in or recover it. I need assistance!

Hello, I think there has been an error as my account is temporarily blocked. I don't use follower-creating apps or features. I recently tried a new feature to unfollow users with whom I have had the least interactions, and it seems that action triggered the block. My business relies on this account, so it's crucial for me to regain access. The affected account is PassionFitUK under Passion Fit Coaching, and my email is [redacted] I kindly request the unblocking of my account so I can resume posting and commenting. Thank you for your assistance. Passion Fit (Loren Ward)

Hello, I am Ricardo from Germany. Since February 7th, I have been unable to edit my Instagram Profile @_quarapper_. When trying to upload a new picture, I receive an error message prompting me to check my internet connection. Despite troubleshooting by reinstalling the app, restarting my device, attempting to edit the profile on my computer, and clearing the cache, the issue persists. Strangely, I am able to upload stories and regular pictures on my feed but editing my profile remains impossible. Surprisingly, this issue does not occur with my other account @riclev67. I have waited a few days with no improvement. Could you advise me on how to resolve this?

My son, L, was falsely accused of sexual abuse by a girl in his class. He was found innocent after a legal investigation revealed no evidence to support her claim. I have legal documents in Spanish from the prosecutor and a report from L's psychiatrist detailing the depression this accusation has caused him. I am concerned for his safety. I urgently need help getting the damaging social media post taken down. Please assist me in any way possible. Thank you.

I received an email this morning regarding my Instagram account: Hello grahamrron24do8b22s, It seems someone attempted to access your Instagram account. If this was you, please verify your identity using the code below: [redacted] If this wasn't you, please reset your password to protect your account. Regrettably, I mistakenly used the provided code, and now I am locked out of my account while the unauthorized user has control. I am concerned if my Facebook account is also compromised. What steps should I take next? Thank you!

Hi there, Hello grahamrron24do8b22s, An attempt was made to access your Instagram account recently. To confirm your identity, please use the code: [redacted]. If this wasn't you, reset your password to protect your account. Unfortunately, I mistakenly entered the code and lost access. The problem persists despite my previous inquiry. Can you advise on ensuring my Facebook account's security? Thank you.

Hello! I recently received an email that raised concerns about unauthorized access to my Instagram account. Unfortunately, I mistakenly entered the confirmation code provided in the email, resulting in losing access to my account. I am worried about the security of my account, especially since this is the second time I am reaching out for assistance. The previous response I received instructed me to access my account, which I am currently unable to do. I am seeking urgent help to regain control of my Instagram account and ensure its security. Additionally, I am also concerned about the safety of my Facebook account. Thank you for your support.

I recently lost access to my account on my phone and upon retrieving it, I was informed that my account was deleted. I had to create a new account, only to receive a message indicating that it was deactivated for rule violations. I don't understand how I could have violated any rules right after creating a new account. I am frustrated by the lack of clarity and assistance on the help site. It seems to be evasive and doesn't address my specific inquiries. I urge the support team to improve the efficiency and effectiveness of the help site promptly.

Hello, I am Alejandra Perez. My Instagram username is Alejandrapg2, which is the same as my email address. I am reaching out because I am having difficulty accessing my Instagram account. I am unable to receive my recovery codes via text message as I no longer have access to that phone number. I have all the other necessary information such as my password and email, but I require the authentication app codes. Despite multiple attempts over the last three days, I have not received a response from Instagram support. I kindly ask for assistance in recovering my account.

I am having trouble with my Instagram account. The feature to post from my feed to my story is not working properly. Normally, after I select an image and click the arrow, I should see an option to "add this post to your story," but it doesn't show up. I have tried to get help twice but have not received any responses. I checked on a friend's phone, and the option is available, so the issue seems to be with my account. My Instagram username is Lakey_sam. Thank you for your attention to this matter. Sam

My Instagram account with over 26,[redacted] followers (@the.photography.twins) was hacked for the fifth time in three months around 8 am this morning (CST). The account was wrongfully hacked, and Instagram accused me of using services to increase my followers and likes, which is not true. I am frustrated by these false accusations and unable to reach anyone at the corporate level for assistance. Now, I have to wait a week before I can resume normal activities on Instagram. I need to regain access to my account promptly and not wait for a whole week. This ongoing issue is exhausting, and I am considering legal action against all involved parties since my problem remains unresolved.

Dear Instagram Team, I would like to deactivate my account, not delete it entirely. I am looking to take a break from social media and would like to pause it. I know the process theoretically but unfortunately, I'm encountering issues both on my phone and computer. I keep receiving an error message regarding cookies, despite having adjusted all cookie permissions on the internet. I haven't deactivated it multiple times or even once a week. The last time was months ago, and I even tried it on my friend's phone without success. I don't understand the problem and hope for a solution and a prompt resolution. Thank you in advance. Sincerely, Patricia Ferenz

Subject: Deactivated Instagram Account Username: @hardik_arora17 Hello Team, Recently, my friend’s Instagram account was deactivated for unknowingly violating the community guidelines by sharing offensive content without realizing it was inappropriate. He has followed all the instructions provided by the Instagram team via Gmail to recover the account, but has not received any response yet. We would appreciate it if you could look into this matter and provide an estimate of the time needed to reactivate the account. Instagram Username: @hardik_arora17 Friend's Gmail: [redacted] My Gmail: [redacted] This was a prank played by his friends, and he sincerely regrets the mistake. Thank you.

Dear Instagram team, My Instagram account has been deactivated, perhaps due to sending inappropriate content to a friend. I would like to request the reactivation of my account and assure you that I will not send any unsuitable content again. I did not receive any prior warning from your team regarding this issue. I was unable to sleep last night worrying about this matter. Interestingly, my Facebook account has also been deactivated, but my Whatsapp is still functioning. Reactivating my Instagram account would allow me to use both platforms. Despite trying everything to log in, I have been unsuccessful. I kindly request your approval to reactivate my account. Thank you.

This morning, while checking my Instagram account, a friend messaged me about a small gift, leading me to a website claiming I won a $[redacted] Amazon gift card. Subsequently, my friend informed me her account was hacked. Recently, two emails alerted me about my account being used in two local areas, indicating a potential hack. I am concerned and seeking advice on what steps to take next.

Hello, My name is Ayush Agarwal. I am reaching out to inform you that my Instagram account was hacked, leading to the sharing of inappropriate content. As a result, both my Instagram and Facebook accounts have been deactivated. I want to clarify that it was not my intention for this to happen. My accounts hold a significant amount of personal data since I used them to log in across various platforms. I kindly request that you reactivate my Facebook and Instagram accounts. I assure you that such incidents will not occur again in the future. I would greatly appreciate it if you could restore access to my accounts promptly, as they contain important data for me.

Dear Support Team, I am reaching out to request the unblocking of my account so that I can resume normal activities such as posting, liking, and following on Instagram. The current block seems to have been imposed due to Instagram's suspicion of me using follower or like services, which is not the case. I have been genuinely active and engaged on the platform. Thank you for your attention to this matter, and I anticipate your prompt response. Best regards, Crave Nature

Hello, my name is Bilal. I accidentally created a dummy Instagram account, bilaljunaid213, which I never used and now wish to delete. However, I mistakenly deactivated my actual account, bilaljunaid123, instead. I followed Instagram's instructions to verify my identity, including sending my password, full name, and username written on a piece of paper via email, but my issue remains unresolved after almost a month of trying. I would appreciate any assistance in recovering my original account.

I am having trouble accessing my account through the email I used. When I attempt to log in, it states that there is no account associated with that email. However, when I try to create a new account with the same email, it says it is already in use. Additionally, when I try to sign up with a previous username that I temporarily disabled, it tells me the account already exists. Despite this, when I visit the page, it shows that it does not exist. I am feeling extremely frustrated. I would like to regain access to my temporarily disabled page or, if not possible, be able to use my email to create a new account or use the previous username that is not currently in use.