Gmail Customer Service Issues

Archive 81

The following are issues that customers reported to GetHuman about Gmail customer service, archive #81. It includes a selection of 20 issue(s) reported May 25, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Concerned Party, I have recently linked my three Gmail accounts so that I can view incoming emails from all three accounts in my main account. I utilized the "send mail as - add another email address" function in the settings for all accounts. After adding the two additional emails to my main account, I confirmed the setup by verifying the links sent to the two accounts. My issue is that when I delete an incoming email in my main account, it does not delete the email in the original account it was sent to. Is there a way to sync deletions across all linked accounts? Without this functionality, I will have accumulating undeleted emails in the two non-default accounts. I would greatly appreciate any assistance in resolving this matter so that I can efficiently manage all three email accounts through my main default account. Thank you for your support. Warm regards, DuĊĦan
Reported by GetHuman-dusanu on Rabu, 25 Mei 2022 pukul 22.13
Hello, I recently reset my phone and created a backup in case something goes wrong, but when I tried to launch my Gmail account, it didn't recover. The account is under the email [redacted] and has second-factor protection with 8-digit codes that I screenshotted and saved in Google Photos, and also emailed to myself. I can't remember the password and can't log in. There are no additional security questions to reset the password! I am willing to undergo any necessary verification to prove that this is my account! Please help me, thank you!
Reported by GetHuman-wwwtoli on Khamis, 26 Mei 2022 pukul 02.09
My Gmail address has been hacked since yesterday. When I try the forgotten password option, it rejects the connection. I have tried multiple times to access it through my backup email, but a message keeps appearing saying "too many unsuccessful attempts, try again in several hours." However, when I try to login with my phone number, it directs me to an unfamiliar ID and, of course, a password I don't know, as it's an ID created through my phone number by someone else. When Google asks for information about my identity, it says there is no account under my name. I've had a Google account for years, and now it's like it's gone! Also, there are extremely important emails in that account, and I'm devastated. Thank you for taking the necessary steps. We've tried everything for 2 days now, and it's becoming unbearable. I will forward my husband's email for your response since I can't access my email. Thank you.
Reported by GetHuman7481757 on Jumaat, 27 Mei 2022 pukul 08.01
I am unable to access my Gmail account [redacted] I have made several attempts to recover the account, but it is linked to my old phone number [redacted]6, causing an issue with receiving a verification text. Each time I try to explore other recovery options, I am looped back to the beginning where it prompts for a password. Upon entering the password, it redirects me to the account recovery by phone number page, restarting the cycle. I am desperate to regain access to my account to retrieve cherished photos of my deceased dogs saved in Google photos for eternal reminiscence. Could someone please assist me in recovering my account or, more importantly, retrieving the precious photos of my beloved dogs?
Reported by GetHuman7486251 on Sabtu, 28 Mei 2022 pukul 21.38
I recently changed my phone number and now I can't access my email and Facebook because the recovery codes are being sent to my old phone number and email that I no longer have access to. My previous number was [redacted], and my current number is [redacted]. The email I'm locked out of is [redacted] I have backup emails at [redacted] and [redacted] I have proof of identity with photos of my ID and SSN that I can send to Google to show that I own the account. I just need guidance on how to proceed. Thank you for any help in this matter.
Reported by GetHuman7486946 on Ahad, 29 Mei 2022 pukul 06.47
I lost my phone and with it, access to my Gmail account. I have my phone number back, and when I tried to recover my Gmail account by entering the code received via SMS, I couldn't access my account because it requires a second verification code sent to my email, which I can't access. I kindly request to bypass the second verification step of the code received by email. I have urgent personal and professional data that I need access to. Please help me regain entry to my account; I have the phone number associated with it. Thank you.
Reported by GetHuman-abouhad on Ahad, 29 Mei 2022 pukul 23.11
Hello, I am David Horvath. I noticed someone changed my password on May 8, as I was still logged in to my "Main" gmail account until now. Despite trying various methods, I have been unable to access my account. The two-step authenticator is enabled with both my old and recent phone numbers. Unfortunately, the recovery process sends a code to my old number, and with the password changed, I can't update it to my current number. Additionally, my secondary email for recovery has been deleted over time. Although I am still logged in on my phone, I can't update my phone number without the current password. I am concerned because my entire life is in that account. Any help would be greatly appreciated.
Reported by GetHuman-xangelde on Rabu, 1 Jun 2022 pukul 22.08
I need assistance with my Gmail account due to issues with the 2FA system. After having to factory reset my computer and forgetting my changed password, I was unable to access my Gmail account as my password manager did not save the password. I am locked out of my account because 2FA requires a code sent to my email, which I cannot access. The account is crucial as it is linked to my YouTube, Discord, Roblox, and Steam accounts. I created a new Gmail account to receive assistance, and I would appreciate any help in recovering access to my original account ([redacted]).
Reported by GetHuman7511001 on Isnin, 6 Jun 2022 pukul 14.28
I've been trying to regain access to my Gmail account ([redacted]) since getting a new phone. I forgot my password and couldn't answer my security question, set up when I was in 7th grade. I tried having a reset code sent to a new Gmail account but it didn't work. Is there a way to completely reset my password? I've been locked out for over a month and need help.
Reported by GetHuman7513816 on Selasa, 7 Jun 2022 pukul 05.28
I am unable to access my Gmail account. I have the correct password but lack the phone for verification. I do not have backup codes as they are on my old phone. However, I can access my recovery email, which I use daily. It is crucial for me to regain access to this account as it is linked to my job, bank, credit card, and bill payments. It contains essential contacts, notes, photos, and videos. I am perplexed by the lack of option to utilize my recovery email for verification. The provided options prompt for a code on a phone I no longer have or backup codes I do not possess. Occasional verification codes sent to the email I am trying to access further confuse the situation. I request assistance in resolving this issue promptly.
Reported by GetHuman7518093 on Rabu, 8 Jun 2022 pukul 13.03
Since June 1st, [redacted], I've experienced issues using Outlook [redacted] to access my Gmail, which has been my go-to for a decade. It seems like Google's tightened security measures might be the cause. I've tried configuring POP and SMTP settings, enabling POP in Gmail, and setting up IMAP, but the problem persists. Despite entering the correct password, Outlook keeps prompting me. I can still access my Gmail via the web and my Google Pixel phone, but not on my desktop through Outlook [redacted]. At the moment, I haven't activated 2-step security. Any advice on resolving this would be greatly appreciated.
Reported by GetHuman-dpccolli on Rabu, 8 Jun 2022 pukul 13.57
Hello! I need to access the following email: [redacted] Important information was sent to this address. However, I forgot my password and despite trying several, I keep getting the message: Google couldn't verify this account belongs to you. I am stuck. The email does exist as I was able to add it as a friend on Gmail, but there is no phone number associated with it, and the security questions do not appear. Also, I have no way of knowing which device I used for this address. I am certain it belongs to me because the profile picture is of one of my stuffed animals that I still have (and can prove with a photo). I checked by trying to create an account with this address, and as I expected, it is already in use. The information I need is urgent! You can reach me at: [redacted] Thank you in advance for your help. Sincerely.
Reported by GetHuman-ethanran on Rabu, 8 Jun 2022 pukul 21.49
Hello! I need help accessing an email account under the address [redacted], where important information was sent. I'm unable to remember the password and after multiple attempts, Google could not verify the account ownership. Despite being able to add it as a friend on Gmail, there is no associated phone number or secret questions available. I cannot recall which device was used with this email address. I can confirm the ownership as the profile picture is of a stuffed toy I possess (can provide a photo). When attempting to create an account with the address, it was already in use. The information in the email is urgent. Thank you for your assistance. Sincerely.
Reported by GetHuman-ethanran on Rabu, 8 Jun 2022 pukul 21.51
Hello! I am trying to access the email address [redacted] where important information was sent. I am unable to remember the password and keep getting a message saying Google could not verify my ownership. I can confirm the email exists as I added it as a friend on Gmail. However, there is no associated phone number, secret questions, or known device. I recognize the email as mine because the profile picture is of a stuffed toy I own. When attempting to create an account with the same email, it showed it is already in use. This information is time-sensitive. Please reach me at [redacted] Thank you for your assistance. Sincerely.
Reported by GetHuman-ethanran on Rabu, 8 Jun 2022 pukul 21.52
My Gmail account, [redacted], has been closed. I request to reopen my account as it is important to me and I have not authorized anyone else to use it. Despite multiple attempts to recover the account, no assistance or information has been provided by Google. I hope for your help in getting my account back or confirming its ownership. This email account is emotionally significant to me, and I seek assistance in resolving this issue.
Reported by GetHuman7520800 on Khamis, 9 Jun 2022 pukul 06.49
I have two separate email addresses for different purposes, but I have forgotten the passwords for both Gmail accounts. The first email is [redacted], and the second one is [redacted] These accounts are linked to all my social media profiles, and I am unable to access them due to the forgotten passwords. I am patiently waiting for assistance with recovering these accounts. Your help in resolving this matter is greatly appreciated.
Reported by GetHuman7520867 on Khamis, 9 Jun 2022 pukul 07.41
Hello, my dad is unable to access his Gmail account ([redacted]). Despite our efforts, we are unable to log in. He resides in Buenos Aires while I am in Stockholm. I attempted to change his password to include symbols and numbers, but since I assisted him remotely from Sweden, Google disabled his account. His account lacks a phone number, and the only connected email is outdated and inaccessible to us both: [redacted], password: crisostomo. I tried to access this email for the verification code, but Google requires verification from another account, creating a loop as the other linked account is no longer accessible to me. My dad, aged 70, has important information in this account, and the situation is distressing, especially given his healthcare correspondence. Any assistance would be greatly appreciated.
Reported by GetHuman-clarabaa on Khamis, 9 Jun 2022 pukul 08.06
On May 30, [redacted], Gmail implemented changes affecting third-party access to Gmail accounts. I use Outlook [redacted] with two accounts: one from Spectrum and the other from Gmail. I used to receive emails from both accounts without any issues. However, since May 30th, I have been unable to access my Gmail account through Outlook, receiving an error message saying "Access refused by server." My husband and I submitted a form requesting assistance from Gmail support, but we have yet to receive a response.
Reported by GetHuman-jgabadie on Khamis, 9 Jun 2022 pukul 13.31
I recently added 2-Step Verification to my Gmail account to generate an app password for Thunderbird on my computer. Although I am now able to access Gmail via Thunderbird, I have encountered a problem with my Android phone. Despite successfully setting up the verification, my phone can no longer make or receive calls. Text messaging is still functioning properly, ruling out any issues with the phone or service provider. The ability to call or receive calls on my phone has inexplicably been affected following the verification process.
Reported by GetHuman-hmdtm on Khamis, 9 Jun 2022 pukul 16.23
I'm seeking assistance in regaining access to my primary email account, [redacted] A few months ago, I suspect I was hacked, and my password was changed. Besides my Gmail, my Facebook, recovery email [redacted], and Yahoo accounts were affected. Due to this, I had to create new emails, but accessing social media and other vital accounts linked to [redacted] remains an issue. I am willing to provide any necessary information for security verification. I kindly request your help in resolving this matter. Rest assured, once access is restored, I will promptly update the passwords for security reasons.
Reported by GetHuman-hppark on Sabtu, 11 Jun 2022 pukul 16.45

Help me with my Gmail issue

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