Gmail Customer Service Issues

Archive 36

The following are issues that customers reported to GetHuman about Gmail customer service, archive #36. It includes a selection of 20 issue(s) reported January 18, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am requesting the recovery of my account, [redacted] I have been unable to access it since December [redacted]. I have followed all the suggestions provided in Google's help center to recover my password, but they could not verify my identity and requested more time. I urgently need to recover my account to log in to Chrome. Here is some information for you to verify my identity: 1. My Mercado Libre account is registered with [redacted], and my contact number is an iPhone with the number [redacted]. 2. My Facebook account is also registered with the same details. 3. My account at Banco Rio Santander, Casa Central, HomeBanking, is registered with the same email. I hope this information is helpful. Thank you for your assistance. Pedro Raul Herrera, DNI [redacted], Phone line [redacted]3, Address: Calle Reconquista [redacted], -[redacted]- Bella Vista, Province of Buenos Aires.
Reported by GetHuman-pedrorau on Monday, January 18, 2021 2:27 PM
Today, on February 2nd, [redacted], I received alerts stating my password was changed. When I tried to check my recent activity, I was signed out and informed that my password had been changed 15 minutes prior. I attempted to recover my account from my laptop and old cell phone, but both showed a message stating "device not recognized, try again later from a different device." I did not have the option to answer security questions or provide other verification details. It seems my email address, [redacted], which I have used for over a decade, has been compromised. I am unable to log in and seek assistance to resolve this issue. Thank you.
Reported by GetHuman-sonidocl on Wednesday, February 3, 2021 6:30 AM
I need assistance to unlock my account. The email address linked for recovery is [redacted] Google sent me a verification code ([redacted]) to confirm this email, but I am unable to complete the verification process. I keep getting the message that Google couldn't verify ownership of [redacted] I followed the steps for account recovery, but still, it's not working. I received an email from Google stating they received a request to use [redacted] for account recovery but seems unsure of its ownership. I need help resolving this promptly. Thank you.
Reported by GetHuman-lubagen on Friday, February 5, 2021 7:19 PM
I recently received this message and would appreciate assistance in reporting it as potential fraud. I have never understood the practice of masturbation, as it goes against my religious beliefs. However, I do not judge others for their actions. To get straight to the point, I have a video of you masturbating captured through your camera. My program has also accessed your email contacts and social media. I am offering you a chance to avoid embarrassment by making a payment to me. Please understand that I profit from finding people who engage in similar activities. You have 48 hours to make the payment, or I will share the video with your contacts and online. I apologize for any confusion caused by my message. Please do not contact me, as this email account is hacked.
Reported by GetHuman-gpsstuff on Tuesday, February 9, 2021 1:30 AM
Hello, I have forgotten the password for my Gmail account ([redacted]) and despite trying to reset it using my phone number, I am still unable to access it. Even when attempting to use my mobile phone, I am faced with challenges. I have provided all the necessary recovery information, but I keep receiving the message "too many attempts, try again after some hours." The issue persists with Google not being able to verify the account ownership. As all my important data is stored in this email address, I kindly ask for your assistance. Please reach out to me at my alternate email address.
Reported by GetHuman5735613 on Tuesday, February 9, 2021 7:27 AM
Good afternoon, I am facing an issue with one of my old Gmail accounts. Back in [redacted], after getting married, I created a new email address with my new surname ([redacted] instead of [redacted]). However, I kept receiving emails in my old account as I didn't want to lose any contacts. Recently, I started receiving strange emails in my old inbox from sites I never signed up for, like dating websites. I assumed they were just spam and deleted them, but they kept coming. I suspect my old account has been hacked, as I am unable to access it to delete the emails since the registered phone number has been changed. I kindly request assistance in verifying my ownership of this old email address and deleting it, as I believe someone else may be using it.
Reported by GetHuman-evatsvet on Thursday, February 11, 2021 6:03 PM
I believe my email has been hacked. The security settings have been changed, and I cannot access my account. I have tried all the recovery options, but it says I've attempted too many times. The instructions mention a Huewai P** Pro, but I only have an iPhone, and the phone number format mentioned is different from mine. I realized the breach when setting up a new Apple ID and saw notifications with a different name. My primary email is [redacted], with the phone number [redacted]2. The recovery email is [redacted] I am Neil Stephens, and my password was Laceys2008.
Reported by GetHuman-neildoin on Friday, February 12, 2021 3:55 PM
I am experiencing issues with accessing my email account. Someone from my past has compromised the security settings and I am unable to regain control despite multiple attempts. The account recovery process has been unsuccessful, prompting a message to check the settings on a device I do not own. My phone number has been tampered with, and I noticed the breach when setting up a new Apple ID. The original email address affected is [redacted], and my phone number has always ended in "**" instead of "**". My password is Laceys2008, and the recovery email is [redacted] Neil Stephens is my name, and unfortunately, I am still unable to retrieve access to my account.
Reported by GetHuman-neildoin on Friday, February 12, 2021 4:08 PM
I am facing an issue with my email account. A person from my past has gained unauthorized access, altered the security settings, and I am unable to regain control. Despite multiple attempts to recover the account, I have been unsuccessful and received prompts mentioning a device I do not own. Upon creating a new Apple ID, I noticed notifications with a different individual's name attached. The affected Gmail account is *****@***.com, and my phone number always ended with ***********. I require assistance in accessing my account as it contains sensitive information. My recovery email is *****@***.com. Your help in recovering and resetting my account would be greatly appreciated.
Reported by GetHuman-neildoin on Friday, February 12, 2021 4:17 PM
I am experiencing difficulty recovering my email account due to a potential security breach by someone from my past. The hacker altered all security settings, making it impossible for me to regain access even after numerous attempts. Surprisingly, the recovery instructions indicate settings on a Huewai P** pro phone, which I have never owned since I solely use an iPhone. Additionally, discrepancies in the phone number provided in the instructions further confirm the unauthorized access. This breach was discovered when configuring a new Apple ID and receiving notifications addressed to another individual. My primary email account is *****@***.com, while my Gmail address is *****@***.com. The account password was Laceys****, and my recovery email is *****@***.com. To ensure the safety of my account and address the fraudulent activity, I kindly seek assistance in either recovering my account or permanently closing it to prevent misuse. Your prompt attention to this matter is greatly appreciated. Thank you.
Reported by GetHuman-neildoin on Friday, February 12, 2021 4:28 PM
Yesterday, I disabled my 2-step verification to update my recovery email and phone number on my Google account. About an hour later, I received a notification that my account had been logged out due to suspicious activity on my computer. When I tried to sign back in, Google requested my last password. However, after entering it, Google prompted me to enter another account for verification, resulting in an error message saying the account didn't belong to me. I have all the necessary details, including my old phone number and the updated recovery and phone numbers. If needed, I can provide more information in my next reply. Please assist in resolving this issue.
Reported by GetHuman5768433 on Saturday, February 20, 2021 1:40 PM
On 2/18/21 between 2 am and 11 am, I received numerous text messages and calls from both a private number and 5 or 6 different numbers. Around 9 am, I got a text claiming that someone hacked my Google account, threatened to expose compromising photos and videos, including intimate content with my daughter's father, unless I paid $[redacted] in 48 hours. After that, there was no further contact. Despite my attempts over 9 days, I couldn't regain access to my Gmail account, [redacted] The hacker also tampered with my other online accounts, including my checking account details. I possess multiple phone numbers, usernames, addresses, and names related to this incident. It's crucial that I recover my Gmail account. Any assistance in restoring it would be greatly appreciated.
Reported by GetHuman-tinafeli on Tuesday, February 23, 2021 2:35 AM
I have forgotten my Gmail password for [redacted] I have been trying to recover it by receiving an OTP to my phone and email, but even after entering the OTP, I'm unable to access my account. I received a message from Google regarding account recovery and two-step verification, but I'm unsure of what information is needed to verify my account. My Gmail account contains important numbers and documents, and I am worried about not being able to access it. I have tried emailing for help multiple times, but have not received a response. Please assist me in reactivating, recovering, and resetting the password for my Gmail account. I faced this issue after resetting my MI A3 device in February [redacted] and not being able to add my Gmail account for two-step verification. My account is active, but I cannot access Google support. I appreciate any guidance on resolving this issue.
Reported by GetHuman5810255 on Friday, March 5, 2021 2:04 PM
I forgot my password for [redacted] and attempted to recover it. Although I received the OTP on my phone and email, I still could not access my account after entering it. I also received a Google email about turning off two-step verification. I need help verifying my account to restore access as it contains crucial contacts and documents. I have tried reaching out via email multiple times without any response. I urgently need the Google support team to reactivate, enable, recover, and reset the password for my account. I encountered this issue after resetting my MI A3 device in February [redacted] when I couldn't add my Gmail to the two-step verification. Although my account is active, I am unable to solve this problem. Please assist me with recovering my account quickly.
Reported by GetHuman5810255 on Friday, March 5, 2021 2:06 PM
I forgot my password for [redacted] and I've been trying to recover it. I'm not able to access my account even after receiving the OTP on my phone and email. Google sent a recovery email about turning off two-step verification but I'm unsure what to do next to verify my account. It contains important emails and documents that I need to access. I have tried emailing Google multiple times without any response. I urgently need to regain access to my Gmail account. I reset my MI A3 device in February [redacted], and since then, I haven't been able to add my Gmail to the two-step verification. Please assist me in resolving this issue promptly.
Reported by GetHuman5810255 on Friday, March 5, 2021 2:10 PM
I forgot the password for my Gmail account, [redacted] I've tried the password recovery process, but even after receiving the OTP on my phone, I can't access my account. I also received a message from Google about turning off two-step verification. I urgently need to verify my account to access important numbers and documents. I have not received any responses to my emails, and I'm feeling very frustrated. Please assist me in reactivating, recovering, and setting a new password for my Gmail account. I faced this issue after resetting my device, MI A3, in February [redacted]. I know my account is active, but I can't access Google support. Please advise on what to do.
Reported by GetHuman5810255 on Friday, March 5, 2021 2:17 PM
I need assistance with recovering my Gmail account, [redacted] I've been trying to reset my password, but after receiving the OTP on my phone and email, I still can't access my account. I received a message from Google mentioning a request to turn off two-step verification. I'm worried because my Gmail contains important data. I've tried emailing for help multiple times but haven't received any responses. Please advise on what steps I need to take to verify my account or regain access. This issue arose after I reset my MI A3 device back in February [redacted]. I believe my account is active, but I'm unable to reach Google support for assistance. Any help in recovering and securing my account would be greatly appreciated.
Reported by GetHuman5810255 on Monday, March 8, 2021 6:19 AM
I am struggling to regain access to my Gmail account under the name Sandy M-66. Sadly, all my recovery phones have been damaged, and none of my passwords seem to work. The account holds crucial medical information that I urgently need. Despite multiple attempts, I cannot get past the security questions or successfully complete the recovery process. I have even tried contacting Google for assistance, but to no avail. Feeling overwhelmed, I had to create a new Gmail account, but I am unsure how to link it to my old one and update the recovery phone numbers. I would greatly appreciate any assistance in resolving this issue.
Reported by GetHuman5822355 on Tuesday, March 9, 2021 3:00 AM
I forgot my password for this account. When I try to reset it, the system asks me to verify my phone number. I complete that step, but then it requires a code sent to the same email I'm trying to access. It's a bit confusing since it's the same account I'm locked out of. This email is crucial, and it's frustrating not being able to regain access. Already signed up for Google Fiber? No - I am interested in signing up for Google Fiber's Internet/WiFi service for my home or business.
Reported by GetHuman5823919 on Tuesday, March 9, 2021 3:54 PM
Hello, I'm reaching out about my cousin's situation. Her son received a tablet from his dad for Christmas, but unfortunately, the grandma took it and set up a pin without sharing the code. Trying to reset it, my cousin ran into the FRP lock issue and now the tablet is inaccessible. Is there a way to fix this and make the tablet usable again?
Reported by GetHuman5824978 on Tuesday, March 9, 2021 7:32 PM

Help me with my Gmail issue

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