Facebook Customer Service Issues

Please close the account under the name Motunrayo Shopeyin Campbell until I regain access. A hacker has locked me out, changed the password, and the associated email. I urge Facebook to deactivate the account to prevent innocent people from being scammed. Urgent attention is required as multiple reports have been made about the hacking. Retrieving my Facebook account is crucial as it holds memories of my late husband that I cherish. I eagerly anticipate your assistance and resolution of this issue promptly. Thank you.

I have had my Facebook account for 5 years. Recently, I got a new phone, and when I transferred my Facebook account, I lost all my pictures and my page with [redacted] friends. My phone number used to be [redacted], but Verizon assigned me a new number, [redacted]. My friends are very supportive. I used to have an old email [redacted], but now I have a new email, [redacted] I will keep my old phone number, [redacted], and discontinue using the new one. When I tried to log in to Facebook, they asked me to take a picture of my driver's license, which seemed fishy to both me and my friends. Thank you.

I have been unable to access my account for over six months. I have sent multiple requests explaining that I cannot log in due to a change in my email address to [redacted] and my new phone number [redacted]. Unfortunately, I no longer have access to the old email address or phone number. Please, can someone assist me urgently? I work in dog rescue, and dogs are in need of help on my page. I have tried contacting FB numerous times without any response. This situation is frustrating as it hinders me from fulfilling my job. I am hesitant to pay for technical support but am willing to verify my identity by providing a picture of my ID, similar to what my girlfriend did to regain access to her account.

I got logged out of my Facebook account last Sunday. I had just changed my password last Friday, and when I tried to enter it, it said it was incorrect. I attempted to reset the password, but as my email had been hacked, I couldn't access it. Texting the reset code wasn't an option for some reason. After submitting my ID, Facebook responded that it seemed to be resolved, but I still can't log in. Even on my personal computer, it indicated the password was changed on Sunday. I'm seeking assistance to access my account, either through text messaging or the current email I provided. Despite sending multiple emails to Facebook after they claimed it was resolved, I haven't received any response.

I recently purchased a new phone and am facing an issue accessing one of my two Instagram accounts. I have the correct username and password, but the verification code is being sent to an old email address I can no longer access, [redacted] I need to update it to [redacted] The account was created on an iPhone under the username amy_derm_np, which remains the same. Please advise on what further information you require to assist me in resolving this matter.

I use Facebook on my mobile device daily, so I never need to enter my password. Now that my phone's unavailable, I want to log in on my computer. My password was incorrect, so I chose the "forgot password" option. I don't have an email, only a phone number. When I tried "forgot account" with my phone number, it asked for the password which I don't recall. There's no option to change my password with a phone number. My Facebook username is a combination of my first and boyfriend's last name, not my official name, making ID verification tricky. Even when logged in on my phone, I can't change my password because it asks for the current one. Please help me reset my password or access my account.

I used to use [redacted], but due to issues with iTunes, I had to create [redacted] on Facebook. I need help retrieving photos and videos from my old Facebook account [redacted] with the password Aqualung1956. There are videos of my mother playing the piano, and it's crucial for me to get them as she is ill, and watching them might encourage her to play again. Your assistance in recovering these memories is greatly appreciated. Thank you. Sincerely, Ricardo Tanada [redacted]

My Facebook account was hacked, and the hacker changed my password and email. Facebook assisted me in recovering my email and resetting my password, assuring me that the hacker was removed. Now, Facebook is requesting a verification code either through SMS or an authentication app, yet I am not receiving the SMS code, and I can't enable the code generator as I can't log in. Despite sending multiple requests for help, I have not received any response from them.

I've been struggling for over 6 months to access my Facebook account due to changes in my phone number and email address. This is preventing me from connecting with friends, family, and carrying out my important work rescuing dogs from high-kill shelters. I volunteer for the Wounded Warrior Project, training dogs to help soldiers with PTSD. It's disheartening to think that my inability to access my account is affecting the lives of both soldiers and dogs in need. By not being able to connect, I fear that I am not able to provide the necessary support that could potentially save lives. It's frustrating that access to my account seems to be the barrier in continuing my vital work.

Hello, I need assistance with managing multiple Facebook accounts owned by me, including Raychel O'Keeffe, SeaGreen Catering, and Seagreen Cuisine. I am attempting to connect older accounts I own, like Keel Catering and Keel Lodge, to my main admin account to transfer files. I have the passwords, but the interface has changed significantly. Thank you. - Raychel O'Keeffe

My spouse and I have acquired a dental practice called Post Falls Periodontics and Implant Dentistry. The prior owner unfortunately passed away in September [redacted]. Despite this, his Facebook page, Post Falls Periodontics and Implant Dentistry, remains active. Could you assist us in shutting down the deceased dentist's Facebook page? It is causing confusion as my husband has set up a new page, Post Falls Periodontics and Implant Specialty. Your help in resolving this matter is greatly appreciated. Thank you.

I recently reported a suspicious friend request from someone claiming to be an old friend who passed away five years ago. To my surprise, my account got locked. Even after following all the required steps to regain access, like changing my password and submitting my driver's license, I'm still unable to log in to my Facebook profile. It's extremely frustrating not being able to reach out to anyone for clarification. Your help in resolving this matter would be greatly appreciated. Thank you - G.S.

Hi Team, I am writing this on behalf of I. Koushik Khanna. I am using my Facebook account with my matrilineal name, Koushik Bindroo. Unfortunately, I have been logged out and can't reset my password. The associated email is old, and I can't remember any details about it. Is there a way to reset my password? I have another email, [redacted], which is updated in my Facebook account, but I'm not receiving the reset code on this email. Can you please assist me with this issue?

I recently spent £[redacted] on two short videos from Shutterstock. I created two polls: one about Brexit on October 31st and the other about the [redacted] election. Despite putting effort into creating high-quality polls, they haven't received any votes after an hour. I'm concerned that Facebook might be shadow banning me as I expected more engagement. It's frustrating since these polls should be getting more attention as they are public, not just among my friends. I also have a migraine, adding to my stress. I'm unsure why there's such limited response.

Hello, I'm David N. I have two inactive Facebook accounts that I would like to have deleted since I no longer have access to them. One account is linked to the email "[redacted]", and the other is named "Raifle Love." Kindly provide me with instructions on how to regain access to these accounts so I can deactivate or delete them. Thank you for your assistance, and I await your reply.

I used to be the administrator of the Havurah Shalom PDX Facebook page, but I removed myself so Brad Pector, the new administrator, could merge it with the new page he created. It seems he's having trouble with the merge and would appreciate any help. You can reach out to him at [redacted] or [redacted] ext. 4. There might be an issue with the business management page linked to the Facebook page. If you need to contact me, my email is [redacted]

Hello, I was just practicing creating a campaign when I accidentally clicked on "Publish" at the ads level. Now, I'm unable to delete the campaign. As a complete beginner, I would appreciate some help with this issue. When I try to delete the campaign, it says, "The ad account has a balance that needs to be paid before you take this action" and asks me to verify my billing information. However, when I check the billing section, it shows that I have no bills during this time. I'm about to launch my website, and this is delaying my plans. Thank you for your assistance.

My account has been restricted three times in the past week due to unusual activity. Last night, it was supposed to be fully restored at 11:56 pm, but it still says "today at 11:56 pm." I haven't posted or done anything out of the ordinary, so I'm worried that someone may be trying to harm my account. As I run a business page, I need to be able to respond to customer comments and posts promptly. This issue is urgent as my account is 12 years old and crucial to me.

My name is Jason Barnett. I established a Facebook page a year ago called Bobby Joe Rogers in memory of a dear friend to share insightful stories about his life that even his family wasn’t aware of, aiding them in their grieving journey. I am grateful for the opportunity Facebook provided to shed light on this exceptional man, a notable cattle breeder, and a person many never had the chance to truly know. However, I have some significant concerns. I receive frequent emails from Facebook, often bi-weekly, regarding an individual named Ryan who has hacked my account. I find it puzzling that they don’t reach out to me, the creator of the page, with updates. It seems basic that one email address can't be linked to two people, but evidently, this issue persists. The problem extends to other platforms like Netflix, Chase Financial Services, DirecTV, Visa, Mastercard, Wells Fargo, and various social media sites, where my identity has been compromised. In addition, I am unable to access my messages on Facebook Messenger due to a notification claiming my account is outdated. Despite this, Facebook hasn't addressed the hacking concerns adequately. This is at least the second or even third instance since I joined Facebook where breaches have occurred. The security measures and customer support at Facebook seem subpar. While I intend to complete my Facebook page’s purpose, I do not foresee returning or creating a personal page in the future. Users entrust Facebook to maintain their privacy while utilizing the platform to connect with friends, yet this trust has been fractured multiple times. It is imperative for Facebook to enhance its services, rectify these issues, and heighten vigilance against hacking and unauthorized account use. Jason Barnett

I'm writing to address an issue with my Instagram account, as I recently received a notification that it was either hacked or disabled without prior warning for posting inappropriate content. I suspect some fake accounts following me may have maliciously reported my account, impacting my work and income opportunities. Despite my efforts to block them, the situation persists, harming my established 80k followers and exposing me to online harassment. While I can't pinpoint the culprit, I have lodged a formal complaint, verifying my identity with a submitted photo. Regrettably, I have yet to receive any response, leaving me concerned. As Facebook owns Instagram, I hope this message reaches someone who can assist. Apologies for any grammatical errors in my hurried correspondence. You can reach me at [redacted] Thank you for your attention to this matter.