Facebook Customer Service Issues

This morning, someone from Weston-Super-Mare or similar hacked my Facebook account. Facebook informed me that someone had logged in, and when I clicked "not me," the person started changing my password. Unfortunately, during this time, someone posted a photo of child abuse, and my account got disabled. I appreciate that Facebook acted quickly to block the content, but I am concerned about losing my account, which I've had since [redacted]. It contains a lot of photos of my daughter growing up. I have managed to check my password by verifying my email/phone number. I also sent my photo ID for verification, just as the hacker did something inappropriate on my account. I have tried contacting Facebook's disabled email and support, but they mentioned they are unable to respond due to COVID-19. Additionally, since my account is disabled, I cannot engage in a live chat with them. Please assist me in recovering my account. Thank you.

Subject: Issue with Facebook Account Suspension Dear Sir, I am encountering trouble with opening/enabling my Facebook account under the name Sandeep Singhal, associated with the email [redacted] I received a message from Facebook stating that my account was disabled due to not complying with community standards. I am unaware of any breach of community guidelines that led to this action. I kindly request the reactivation of my Facebook account under the ID [redacted] as Sandeep Singhal. I promise to adhere to the community standards going forward and accept any future account suspension if deemed necessary. As a long-time Facebook user, I hope for the opportunity to continue using the platform. I appreciate your assistance in this matter. Thank you, Sandeep Singhal

I am the owner of the a cappella group "vocaldente" based in Germany. We, a group of five, also maintain a Facebook page since [redacted] to connect with fans and fellow musicians. On November 1st, I noticed I couldn't log into our Facebook account as usual. After following the "password reset" process, I found a Facebook page named "vocaldente," which isn't ours, marked as a grey account to be deactivated soon. Our actual page is titled "vocaldente - a cappella art." You can verify this by comparing it with our website vocaldente.com (we also own the .org domain). When I used my personal Facebook account to check the situation, I saw a message stating someone had revoked my administrator rights. I declined this change, but nothing happened. The name associated with this action seemed Asian, but I couldn't remember it as everything unfolded quickly. The email address linked to our page, [redacted], is no longer connected to it, causing confusion for Facebook. I sent a report with screenshots to various Facebook support contacts but received no response. While I can demonstrate my ownership of the trademark vocaldente and control over vocaldente.com, with pictures on our Facebook page, I need assistance from a human to resolve this issue. Thank you for your help!

I believe there has been an error in disabling my Facebook account. I have not used any third-party applications nor violated any community guidelines. Unfortunately, I am unable to log in. Please assist me in recovering my account as it is crucial to me. Thank you, Instagram team. Username: md asgar Mobile Number: [redacted] Facebook Name: Asgar Pathan Facebook Password: asgarkhan00786 Email: pathan6789khan@gmail

Dear Sir/Madam, I recently registered my account as [redacted] However, being a new Facebook user, I am facing difficulties in using the platform. Unfortunately, my account was disabled due to a violation of Facebook's Terms of Use. I apologize for this mistake and assure you that it will not happen again. I am not a robot and am keen on reactivating my account to reconnect with my family and friends effectively. I kindly request that after reviewing my situation, you reactivate my account. Your assistance in this matter would be greatly appreciated. Best regards, Ida Ke November 16, [redacted]

I manage 35 Facebook groups through my personal account, which was recently hacked or there was an attempted hack. Despite having 2-factor authentication in place, Facebook disabled my account. I have tried everything to recover it, but unfortunately, I have not received any response from Facebook. This situation is impacting my business negatively. I have also attempted to use my iPad to access the account without success. It's frustrating that despite Facebook claiming to care about the community, there is a lack of real support available. Are there any other options or alternatives that I can explore in this situation?

I manage 35 Facebook groups using my personal account with 2-factor authentication enabled. Facebook disabled my account due to security concerns about a potential hack. While I appreciate their dedication to security, I am frustrated with the recovery process. I have attempted all suggested methods without success. The only communication I received from Facebook was an email from a non-reply address, where I confirmed that the suspicious activity was not mine.

While watching a live auction on Facebook, I was unexpectedly logged out and prompted to create a new password. Upon logging back in, I encountered issues with Facebook's community standards for excessive thanking. Subsequently, I attempted to play The Household game by Crazy Panda, only to find my game progress missing. Despite my efforts, I couldn't retrieve the data, and the game provided me with a new ID after reinstalling. Even though my Facebook account dates back to [redacted], the game data from October 1, [redacted] seems to have vanished. I reached out to Crazy Panda and Play the Household for assistance, but have yet to receive any help. If anyone has suggestions on how to recover my lost game data and restore my progress and friend connections, I would greatly appreciate the guidance.

Good morning, On November 8th, around 11:20 PM, my private profile Davide Campagnano was hacked. Within 30 minutes, Facebook promptly disabled the profile. Additionally, my connected Instagram account was also deactivated. While my profile is private, I manage a business page under Davide Campagnano and my Instagram profile is also business-related. I have several advertising campaigns running. I have submitted my ID as requested but have not received a response yet. With the holiday season approaching, it is crucial for my company to be able to utilize social media and all the contacts I have amassed over the years. I hope that you will restore my access soon. Kind regards, Davide Campagnano

Our business's Facebook account has been disabled due to a post deemed inappropriate, but we suspect it was hacked by a Chinese company using it for fraudulent advertising with stolen credit cards. We stopped a transaction attempted using one of our company cards. Facebook requests ID verification, but since the account was created over 9 years ago, the details belong to the company, not an individual, causing the submitted IDs to be rejected. We've reached out to various Facebook emails for support but have not received any response in over a week. We need to solve the ID issue to unlock our account within the 30-day limit to avoid losing it, which is crucial for our business.

Dear GetHuman Team, I am Lahoucine, an English teacher and vice-president in Morocco. My Facebook account, with 7 pages and groups to help my students and community, was hacked last Sunday by someone from Indonesia. Despite serving thousands of followers and abiding by Facebook guidelines, my account got disabled after the hacker violated rules. I lost 17 years of hard work. I am willing to provide more information to verify my identity and discuss further. Your help in recovering my account would be greatly appreciated. Username: Lahoucine AE Email: [redacted]

I recently changed my Facebook password to a strong one generated by the Facebook server system. Unfortunately, I am unable to recall the password or the email address associated with my account from years ago. While my mobile number is linked to my account, I am not receiving the Facebook reset code on it, only in my unknown email address. I suspect there might be a technical glitch as I am in Dubai with an Indian mobile number linked. I have attempted various recovery methods provided by Facebook to no avail. I kindly request assistance in recovering my account. Below are my Facebook account details and the new email I wish to associate for recovery verification. If needed, you can confirm my ownership through my linked Instagram account. Facebook Username: [redacted] Old Password: [redacted]8 Linked Mobile Number: +[redacted]19 New Email for Recovery: [redacted] Current Dubai Number: +[redacted]64 Please help me with the recovery process.

My husband's account was hacked on October 1, [redacted]. Tom Twitchell, a Facebook member since [redacted] who passed away on Feb. 26 at 4:15 am, had his account compromised. The recovery and memorialization process was initiated by our daughter, Kelly Twitchell, using the email [redacted] to sign in through his Google account, Tom.Twitchell.9. Despite successfully uploading the death certificate to memorialize the account, the private settings remain unresolved. We are grateful for the efforts made so far to address the intrusion and would appreciate the restoration of his entire account, including the messenger account. The incident has been distressing, and we hope for a swift resolution to put this behind us. Thank you for the assistance provided thus far.

Happy Birthday! As you transition to being an adult on Facebook, there are new settings you should be aware of. Some of the protections in place for minors no longer apply to you. Now, anyone can message you, you can have a public search listing, and use the tag suggest feature. Remember, anything you share publicly can be seen by anyone, both on and off Facebook. Take the time to learn and adjust these settings accordingly. It's important to stay informed about these changes and ensure your privacy and security on the platform.

Dear Facebook Support, Yesterday, I noticed that I was logged out from all devices, even though I did not log out myself. It seems like someone from the USA has hacked into my account as I can see the suspicious login activity. When I tried to change my password, I encountered the issue that I have attached in this email. Despite my attempts to use my old password, it seems to have been changed by the hacker. I have also submitted my ID for verification, which I have attached here. Please help me regain access to my account. I received a message stating that I should slow down or take a break to avoid any limitations on my account due to the frequency of my actions. When I try to change my password, I keep receiving a notification that I cannot use this feature at the moment, citing the need to prevent unsolicited content. I would appreciate your assistance in resolving this matter. Thank you, Adam

Hello, I operate a shop called Venchi Crepe with pages on Instagram and Facebook, both managed through this email address. Recently, Facebook requested my ID to confirm my identity and age, which I've submitted multiple times without success. As a result, my Instagram page has been suspended. The account, under the name Venchi Crepe, is at risk of closure in 15 days. It has been instrumental in connecting with the 20K followers on Instagram and 9K on Facebook who are primarily my customers. Losing these platforms would significantly impact my business. I seek assistance in resolving this issue as I can prove ownership and compliance with Meta's standards and rules.

My account got blocked without any warning, and I suspect it's related to a previous hacking incident on my Instagram. I changed my password right away then, but now Facebook says I violated their rules. I've been a non-active user for years, only using it for messaging friends and events. I mostly share architecture photos professionally on Instagram. I'm confused why this happened so suddenly when I haven't been active. How do I reach out to Facebook to resolve this issue?

To the Facebook Team, I am writing regarding the recent disabling of my personal account under the name Daiva Kasulyte-Creasey and my Business Account, Daiva KC Photography. My personal account has been active for over a decade, and my business account for five years. On 19/11/[redacted], both accounts were abruptly disabled due to a violation of rules. I promptly followed the necessary steps, including confirming my password and submitting my driver's license as requested, only to have my ID rejected with no opportunity to provide an alternative. Maintaining these accounts is crucial to me, especially my business account, where I have cultivated a loyal clientele over the years. As a single mother with an eight-year-old son, my professional reputation is significant to me. The sudden loss of access without any explanation or chance for recourse has been distressing. I would appreciate a reconsideration of this decision to reinstate both my personal and business accounts. I am hopeful for a positive resolution and kindly ask for a timely response as this situation has had a significant impact on me during the holiday season. Warm regards, Daiva Kasulyte

I have been trying for a little over a month to have my Facebook and Messenger accounts reinstated. I am currently requesting an appeal as I do not understand why I was deactivated from Facebook. I ensure that my posts do not contain any inappropriate content, and if ever something unintended appears, I promptly remove it. I am reaching out for assistance as Facebook serves as a vital means for me, being elderly and disabled, to stay connected with my family and friends. I kindly ask for a reconsideration and restoration of my page under the name Norma Carveiro. Thank you for your attention. Norma Carveiro

I am reaching out to request an appeal regarding the deactivation of my Facebook account. I am unsure why this action was taken as I do not post any inappropriate content and promptly remove any that may appear on my page. As an elderly and disabled individual, Facebook is crucial for staying in touch with loved ones. I kindly ask for a reconsideration and the restoration of my account under the name Norma Carveiro, reachable at [redacted] and [redacted]. I suspect that my account was compromised as I have experienced hacking on my bank, Microsoft, and OneDrive accounts. Despite attempting to create a new account, it was removed. I humbly request the reinstatement of my normacarveiro page. Sincerely, Norma Carveiro [redacted] [redacted]