Facebook Customer Service Issues

On March 03, [redacted], my Facebook account was locked after creating a business page for my sister-in-law in Japan and making her an admin. Recovery attempts have failed as Facebook requests my true identity, while I used a nickname and an outdated phone number. I've submitted my ID, birth certificate, and contract to prove ownership, but it didn't work. To recover, I need a code sent to the old number I no longer have access to. Assistance is greatly appreciated.

My Facebook account was locked on March **, ****. I believe Facebook locked my account because I created a business page for my sister-in-law in Japan and made her an ADMIN. I tried to recover my account unsuccessfully. The issue is Facebook is requesting my true identity, but I only used my nickname on Facebook. Also, the phone number saved on the account is outdated, making it impossible for me to unlock it. I've submitted my ID, birth certificate, and contract to prove ownership, but it didn't work. Now, to recover, I need to receive a code on the old mobile number saved on the account, which I no longer have access to. Please help me unlock my Facebook account.

I recently received a message stating "Your Advertising Access is Restricted" on my AD account. I am unsure why this restriction was imposed since I have not created any ads on the account, which was recently set up. The main issue I am facing now is the inability to receive the verification code via email when attempting to request a review for my advertising access. I have not violated any ad rules, given that I have not even posted an ad yet. I am unable to move forward with resolving this matter as the email with the verification code is not being received, despite confirming that there are no issues on my end.

On January 29, while chatting with a friend on Facebook Messenger, my account was suddenly locked. I was instructed to log back in through Facebook and appeal the suspension. Despite submitting an appeal, I was informed that due to COVID-19, response times were delayed. After 30 days without resolution, my account was deactivated along with my linked Instagram. Despite numerous attempts to contact Facebook, I received no response. Subsequently, I created a new account only for it to be deactivated last night as I tried to check messages. I am distressed as my original account holds 14+ years of memories and connections. I am hoping for a Facebook representative to assist in reactivating my original account.

Good morning, Facebook Support. This is Elondra C. Johnson reaching out to address the ongoing issue with my Facebook account (Elondra Johnson). I am continually facing targeting and restrictions that are affecting my user experience. Recently, I found myself in "Facebook jail" due to a simple word like "nuts," which seems unreasonable on a platform designed for adults. This continuous problem is detracting from the enjoyment of using your app. Just 26 days shy of my birthday, I am frustrated that I won't be able to share my celebrations on Facebook because of these unwarranted restrictions. It is disheartening to be penalized for such a minor issue, and I genuinely don't understand what has caused this repeated targeting. I ask for your understanding and request that these restrictions cease so I can fully enjoy using Facebook again.

On March 21, [redacted], my Facebook account, "Mint Reno", was hacked when a message disguised as being from Facebook prompted me to provide my birthday and password, or my account would be disabled. Regrettably, I clicked the link. After securing my account, I am unable to log in as it indicates that if I am found to be under 13, my account will be disabled. Despite following the necessary steps on facebook.com/hacked and submitting my ID, I have not received any response. Screenshots of the hacker attempting to sell my account before being locked out have been included here. The hacker, going by the username Ngo' Xuan Long on Facebook, seems to have changed my age to under 13. I urge you to review my case, verify my ID, and assist in resolving this issue promptly. I have invested significant effort and money into building my audience and advertising on Facebook, and I am keen to regain access and participation in the community. Thank you in advance. - Mats Andersson FB Account: Mint Reno | FB Fan Page: Minty Burns Email: [redacted] Instagram: MintyBurns

On March 21, [redacted], my Facebook account, "Mint Reno," was hacked. A message, disguised as from Facebook, requested my birthday and password under the threat of disabling my account if I didn't comply. Regrettably, I clicked on the link. After securing my account, I am unable to log in due to the age being altered to under 13 by the hacker. Despite following the correct procedures on facebook.com/hacked and submitting my ID, there has been no response. Screenshots show the hacker attempting to sell my account before being locked out, shared with me via Twitter under the name "Ngo' Xuan Long." I seek assistance in verifying my ID to regain access, as I have invested significantly in building my audience and advertising on Facebook. I am keen to resume my active participation in the community. Thank you in advance, Mats Andersson. FB Account: Mint Reno FB Fan Page: Minty Burns Email: [redacted] Instagram: MintyBurns

Hello Facebook team, I am Isabelli Danilo. I am kindly asking if you can send me the access code for my personal Facebook account. Despite entering my email and password, I am prompted for an access code that I do not possess. My phone number is stored with the incorrect prefix. My correct number is ‪+39 [redacted]‬, and my Facebook email address is [redacted] My date of birth is 08-03-[redacted], which can be verified with the documents I have attached and my Facebook profile. For verification purposes, I have included photos of the front and back of my Identity Card, Health Card, and Italian Driver's License. I am eagerly awaiting the access code. If you have any doubts, please feel free to contact me via the email address or telephone number provided. Thank you for your assistance. Isabelli Danilo

My issue is that my Facebook and Instagram accounts were disabled due to changing the age settings on the account to 3 years old. I messaged Facebook with my passport details, but minutes later I received a notification that my documents didn't pass the verification. I then provided all the details about the account, my email, password, and the card used for advertising payments, but did not receive a response. The banner on the page states that the account is disabled, and I can't change the password since I don't have access to that function on my iPhone. Somehow, I managed to change the password and reached out to Facebook administration but still haven't received a response. Please help as this is my only source of income. Thank you in advance. Sincerely, Bogdan K.

He experimentado dificultades con la ex pareja de mi pareja, quien tiene contactos capaces de acceder a cuentas de Facebook de manera indebida. El día 8 del mes pasado, entre el 6 y el 8 de marzo, intenté acceder a mi cuenta y descubrí que mi contraseña, dirección de correo electrónico y número de teléfono habían sido modificados. Esto me causó mucha desesperación y frustración. Poseo pruebas que respaldan la propiedad de la cuenta, como mi documentación personal, licencia y pasaportes, así como el apoyo de mis amigos.

I encountered an issue trying to access my Facebook account yesterday. Surprisingly, I couldn't log in as it stated my account was disabled due to a Community Standards violation, which left me puzzled about what I could have done wrong since I hadn't engaged with anyone on the platform yet. Following the instructions given, I tried to upload a photo to verify my identity, using an old high school picture since I had no recent ones. Next, I was prompted to download something related to my account details, but I couldn't proceed because I lacked the necessary programs. I attempted to file a complaint with Facebook by entering my phone number, email, and full account name, but got stuck on providing the required ID. Despite locating a guide on finding my ID, the process involves accessing my account, which is currently disabled. Desperate for help as I believe I haven't violated any rules to warrant such action.

Dear Facebook team, My Facebook account has been frozen, and I am unable to respond using the official method. My account is vital for staying in touch with friends and relatives who are far away. It has been especially important for me to maintain these connections. I have also used this account to purchase numerous VR-related applications and games on Oculus, spending a considerable amount of money during my school days. These apps and games hold significant value to me, and I feel quite uneasy without access to them. I kindly request that the team take the time to review my account again and restore its functionality. Thank you for considering my request. I want to assure you that I have not posted or shared any prohibited content during my account usage. Thank you for your help. Email associated with the account: [redacted] Gratefully, [initials].

Dear Sir, I am writing to report that my page has been hacked. Last week, I was contacted by a girl claiming to be from Mutesix Advertising Company for advertising on my page. She guided me through the steps to post ads for earnings and requested a screenshot of my business account, which I provided. She mentioned it would take 24 to 72 hours to complete the process. During this time, inappropriate sexual content was posted on my page. Subsequently, someone contacted me via WhatsApp offering weekly ads for $[redacted]. When I asked for the removal of the sexual content, they blocked me. I recently received an email from Facebook informing me that my page, Vadachennai, has been removed. I would appreciate urgent advice on how to proceed. Thank you, Bevin J.

Subject: Defamation on Social Media Impacting Business Reputation Hello, I am Krishna Wadher, the owner of Indian Galaxy Makeup Academy located in Pune. Due to the pandemic, we temporarily closed our Gole Road branch and are relocating to Chandan Nagar. We have trained over [redacted] students successfully, like Rani Satav who graduated in March [redacted]. Recently, Rani has been spreading false information about our academy on social media platforms like the @pula ladies group on Facebook, tarnishing our reputation. She has even resorted to theft by using our makeup pictures on her Instagram without permission. We have evidence to counter her claims and have always maintained a good standing in the market. We urge the community and group admins to verify posts before believing them to prevent further damage to our academy's reputation. Legal action may be necessary against Rani Satav, whose contact information is [redacted]. We also request that the group admin take corrective measures regarding the misleading posts. Thank you for your attention. Best regards

My personal Facebook account was disabled within just 23 days. There are only 23 days left before my account is permanently disabled. I assure you that I always follow the Facebook community guidelines and have not engaged in any inappropriate behavior on my official account. I do not share any illegal or sexual content on my account; it mainly contains my personal data such as family photos. My account is incredibly important to me, and I kindly request that you consider recovering it. Thank you, Facebook Team. Name of my Facebook account: Rimon Kanti Das Date of Birth: 12/07/[redacted] Facebook email: [redacted]

Hello, I recently completed a 30-day ban that was supposed to end in August [redacted]. Unfortunately, my account suddenly disappeared without any notification or opportunity to appeal. This account held sentimental photos and messages from my late father and two deceased friends, with no backup. It's disheartening to lose nine years' worth of memories and connections. I urge for the restoration of my account so I can retrieve this precious data. I acknowledge serving the remaining ban duration. Despite the emotional loss, I have decided to refrain from engaging in politics pages. My profile name was Mirielle Chafer (Marie Chafer). The impact of losing these memories, especially those of my late relatives and young friends, is overwhelming. As my daughter is away studying, communication through messenger was vital. I appreciate your prompt attention to this matter under GDPR regulations. Thank you for your time and understanding. Mrs. Mirielle Chafer

I am having trouble accessing my Facebook account. Someone changed my password without my knowledge. Even though my account still exists on Facebook, I can't log in. When I attempt to reset my password, I receive an error message stating it was changed two months ago. The reset password option is ineffective as it appears the hacker also changed my email. All my attempts to log in and reset the password have been unsuccessful. It seems my only recourse is to create a new account, but this doesn't make sense since my original account is still visible on Facebook. Any assistance you can offer would be highly appreciated.

I have been selling custom outdoor furniture on Facebook for years with many repeat customers. I have never had any violations on Marketplace, have a nearly 5-star rating, and have been rated by Facebook. I have created pieces for well-known places like Baylor University, local shops, and daycares. Customers order through Messenger, pay upon pickup, and have always been satisfied. Now, I've been banned from Facebook without a clear reason, preventing me from contacting customers about their orders. This sudden ban is impacting my livelihood and reputation. I have sought legal advice, as I believe Facebook should provide a clear reason for the ban and give a warning first. I intend to bring attention to this issue through the media and will take further action if the situation is not resolved. I demand to know the exact rule I supposedly violated as my work has always been consistent and not in violation of any guidelines.

My name is Omar. I have been a Facebook user for the past four years. Recently, my account got blocked, and I followed the necessary steps to verify my identity. However, I have not received any communication from Facebook regarding the status of my account. Even though I have not violated any rules, my account was permanently deleted. Restoring my account is crucial as it contains important business contacts and personal connections. I have provided all the required identification and hope that Facebook reviews my appeal promptly. Thank you, Facebook Team. Name: Omar A. El-Sebaay Email: [redacted] Date of Birth: 16/02/[redacted]

My personal Facebook account was disabled without any reason. I don't engage in illegal activities. I follow Facebook Community guidelines by using my real name, date of birth, and phone number. This account is where I store my personal data. I cannot login now. Please recover my account. Thank you, Facebook team.