Facebook Customer Service Issues

Hello, I am seeking assistance with removing messages from a fake account that violated community guidelines. The account used a fictitious name, disregarded guidelines, and sent spam to my contacts despite being asked to cease. Although I reported the account per Facebook's recommendations, the messages persist even though the account has been deleted. This situation has impacted my well-being as recipients still attribute the messages to me, despite my efforts to address the issue with Facebook.

My account has been disabled for 3 to 4 months. I submitted my passport for verification but have not received any response. Facebook is integral to my work in social welfare for cats in Vietnam and as the president of the World Cat Federation in Vietnam. I am willing to provide any necessary documents for verification.

On Monday, November 21, [redacted], someone unknown hacked into my Facebook account. I discovered this today when I tried to log in. My account name is "Dos Santos I Onenchan." The recovery email I originally used, "[redacted]," has been changed to "[redacted]," and my phone number "+[redacted]76" was also altered to "+[redacted]85." I've attempted the recovery steps provided, but haven't been successful in securing my account. I'm reaching out here in the hopes that someone can assist me in recovering my account. Any help would be greatly appreciated. You can contact me via email at "[redacted]"

I bought a set of knitting needles from a seller on Facebook Marketplace. Unfortunately, the package was delivered to the wrong address and then returned to the seller. Despite offering to split the postage cost, the seller claims I provided the wrong address and printed the shipping label from Facebook, which I know is incorrect. I lost the original postage fee and the cost of the needles, totaling $10. The seller is only willing to refund the price of the needles. I have the message conversation saved and made the purchase in good faith. I am now looking for advice on how to report this issue on Facebook Marketplace.

Three weeks ago, I received an email notifying me of a password change on my Facebook account due to an attempted login from Pennsylvania, which was not me as I was not there. I promptly reported my account as hacked. The email address provided for account recovery does not belong to me. I am seeking assistance in ensuring that the password reset code is sent to my original email linked to my Facebook account, not the hacker's. Despite my attempts to seek help through various channels, I have not received any support.

My Facebook account is currently locked, and the recovery options provided are not feasible for me. Facebook has selected individuals who are not my friends to send codes to for account recovery. Alternatively, I am asked to upload a photo ID, but the name on my account does not match my government-issued identification. I am unable to proceed with these options and would appreciate it if Facebook could assist in unlocking my account. It would be more helpful if I could select which friends to obtain codes from rather than having Facebook randomly choose individuals for this process.

My account with Jimmy Note at [redacted] has been disabled due to issues with group pages. When I try to post videos of my own songs or share news about celebrities, my posts get removed by admins. It's frustrating to see that others can post unrelated content without consequences. I believe the admins are not fair in their judgment and seem to favor certain users. I feel my account is being unfairly targeted for sharing material related to artists on the group pages. It's disappointing that my profile might be compromised because of this situation.

I am unable to access my account as my email and password were changed by my child's father. The account name is Ever Meeker, created in [redacted] when I was pregnant with my daughter. My birthdate is Jan 30, [redacted], and my daughter Ever was born on Jan 20, [redacted]. My son Eli was born on March 27, [redacted]. The photos and sonograms of my children are very precious to me, and I have no other means of retrieving them. Unfortunately, my alternative account was also compromised. There is even a video of my daughter Ever at two months old saying "I love you" that I cherish. I urgently need access to my account to recover these memories.

Hello, I am having trouble accessing my Facebook account. I accidentally clicked "delete account" instead of "deactivate" 2-3 days ago. When I tried to log in through the app, it said my account was temporarily disabled and told me to log in through the browser. When I tried to do so, I couldn't log in because it asked for a login code that I did not receive despite multiple attempts. Please assist me in recovering my account before it gets deleted in 28 days. Your help would be greatly appreciated. Thank you!

Good evening, My account has been deactivated abusively. I am a politically exposed person, and it is possible that ill-intentioned individuals have reported my personal profile. I have had this personal account for about 10 years, I have not violated any rules, and I am an honest person who wants to recover my account. My reputation is damaged if this account is closed. Thank you for your understanding! ID: miutescu.razvan Razvan Miutescu

I was chatting with a lady who advised me to check my email for a code, which she then used to hack into my Facebook account, changing my email and password to [redacted] My original email was [redacted], my name is Ogbuka Eke, and my password was "uzumma." I am from Nigeria. During the recovery process, I was prompted to upload my ID but could only use a webcam, which I didn't have access to in time. I also couldn't access my original email, [redacted], as Yahoo showed a different email and phone number for verification. My Facebook account was originally linked to the Nigerian number [redacted]6, which I changed to a British number during my time in London from Sept [redacted] to Oct [redacted]. Unfortunately, I can't recall the British number. I need help to recover my account and prevent further misuse. Thank you for your prompt assistance.

Hello, I'm seeking assistance regarding my hacked Facebook account under the name Alex Shypytkov. The hacker changed the associated email address displayed as "d*******3@g**.com." Unfortunately, all attempts to recover my account through Facebook's suggested methods have failed due to the hacker's email receiving all reset codes. My listed phone number is outdated, making it impossible to receive recovery codes that way as well. I have my original email linked to the account and can provide the previous password if necessary. Despite reading about a method to revert changes through an email notification, I haven't received any such message from Facebook. I came across an email address, [redacted], on a Facebook forum but received a response from [redacted], requesting $50 for a resolution. This offer seems suspicious to me. I kindly ask for assistance in restoring my account to its state before December [redacted]. If that's not possible, changing the hacker's email to my original address would be appreciated, along with confirmation sent to my email for further instructions. Thank you, and happy holidays! -Alex Shypytkov

Hello, I woke up on Wednesday to notifications of someone trying to change my password, signaling that my account was being hacked. Despite having two-factor authentication enabled, the hackers managed to alter my password and contact email. I attempted to regain control by submitting my Arizona Driver's License to verify my identity, but my request was denied, and my account remains inaccessible. This situation is alarming as my Facebook account is linked to my Instagram account, which I heavily rely on for communication. Kindly assist in recovering and reactivating my accounts, as I am not responsible for the actions of the hackers. I have no qualms in providing additional identification proof and information to track down those behind the breach. Thank you, Ruslan G.

I've been locked out of my Facebook account for the past 6 to 7 months. Unfortunately, I lost access to my previous email account at [redacted] and I now have a new phone number as my old one was [redacted]. I'm willing to provide proof of my driver's license as I did previously to regain access. One of my trusted contacts was Jon Barnhill, but I am unable to reach him now. As an alternative, I have set up a new backup contact. You can now reach me at my new email address: [redacted]

I am concerned that my Facebook account may have been compromised, leading to ongoing issues. It seems suspicious that my ex-girlfriend, with whom I had previous troubles, has suddenly stopped communicating with me. It is essential for the Facebook team to investigate this matter thoroughly. I am experiencing difficulties creating a new account as they get disabled right after setup, requiring me to either record a video or verify my phone number. My name is Adam Pope, and I am from Wallington, London in the UK.

Today, I deactivated my account, but it seems a different account that was supposed to be deleted over a year ago is still active with people I didn't add and personal information reverted after I changed it. I have been logged out of my account after trying to deactivate it, and now it seems to have vanished under a new name. I understand accounts are not deleted immediately, but I would appreciate it if any accounts under the name Matty Lanesbury could be deleted. Additionally, please locate and delete my other inactive account as it has been compromised, and I suspect someone is using my details to make it seem like I am responsible for any suspicious activity.

Hello, I'm reaching out because my advertising account has been disabled. I am confused because settings were recently updated. I manage pages for clients, so I require access to the ad manager. I only carry out tasks based on client requests, so I am unsure why my account was disabled. This issue has led me to lose 2 clients. I would appreciate immediate assistance in resolving this matter. My account is under the name Jessica Millet, and my email is [redacted]

Hello. I'm seeking assistance with a recent incident where my Facebook account was compromised. On Wednesday morning, my account was hacked, and the password was changed by the hacker. Despite not appearing to perform any other actions, I received an email notification about the password change in the email associated with my Facebook account. Upon realizing this, I promptly denied the change and managed to reset my password. However, a new hurdle emerged when I attempted to log in, as I was now being prompted for a verification code that was not reaching my phone. Despite efforts to resolve this by requesting help through alternative methods and providing necessary details and identification, I have not yet received a response. Any guidance on how to proceed would be greatly appreciated. Thank you.

I recently made a post containing solely factual information about the first lady. Despite challenging a three-day ban, I remain unable to post. I request a more detailed explanation of the ban and request reinstatement in the interim. I was banned abruptly without the opportunity for appeal or a specific reason, only a vague reference to 'community' standards. The content I posted was based on verifiable facts and aligned with news stories on the platform.

My account was hacked, and the email associated with it was changed. I have managed to restore my email, but now the system requires a second verification code to be sent to my phone. However, Facebook does not recognize my current phone number as it has been changed. I am unable to proceed past this step. I seek assistance in recovering my account. My name is Chad S., and I reside in Lincoln, Montana. I have been using Facebook since [redacted].