Facebook Customer Service Issues

I have had Facebook accounts for 12 years, but they keep shutting them down. My husband, who is ill, is being exploited while I am left with nothing. I am frustrated and considering legal action if this issue is not resolved promptly. I need a response within five minutes to avoid involving my lawyer. The situation is unfair as my husband is selling items on Facebook while receiving government aid, and someone is posting inappropriate pictures. Additionally, my accounts keep getting hacked, leading me to create multiple ones. This situation is unacceptable, and I demand a solution immediately.

Whenever I try to access Facebook from my friend's phone and switch accounts often, I receive notifications about unusual logins. When I try to log in with my email account "[redacted]," it prompts me to change my password. After resetting my password, Facebook does not recognize my new password and I cannot log in. Unfortunately, I am unable to receive the reset messages due to issues with the email address password and the SIM card not receiving messages. Even using my old password does not work. What steps should I take to resolve this with Facebook?

Hello, I am experiencing an issue with converting my profile to a page. Even after the conversion, all my friends are still on my profile and haven't become followers of the new page. I attempted to re-select my friends to become followers, but when I reached the step to choose photos to convert, clicking the finish button resulted in it skipping the following steps. Consequently, my new converted page only shows non-followers. I would appreciate any assistance with this matter. Thank you.

I've been locked out of my Facebook account after being hacked. I never updated my old email and can't access it now. I created a new account to replace the old one, but I've been locked out of the new one now as well. I sent the verification picture but haven't received a response yet. I would like to regain access to my new account as soon as possible, as I've already informed my contacts to remove the old account from their friends list.

I've been trying to get approval from Facebook for our non-profit organization, but they keep denying it despite me submitting all the necessary documents multiple times. When I try to get more information, they refuse to speak to me directly and insist on only talking to our financial administrator. The problem is, they won't disclose who they have listed as our financial administrator. We've tried addressing this issue for weeks now, but all we get are automated responses. The whole process has been pending for several months, and they won't even allow us to restart it. We've provided our GuideStar URL, IRS Determination letter, and a recent bank statement, but still no progress. The lack of communication and assistance from Facebook is incredibly frustrating.

My Facebook account has been hacked. The profile has been altered, but the name remains the same. Upon noticing strange replies to my relatives' posts, I realized my account was compromised. I haven't used it in a while and forgot the password. The email address associated with the account, [redacted], is inactive. I created a new account with a different email address inadvertently. Please remove both of my accounts. My name is Shan Liz Sanju.

I have Facebook working on my Acer and Samsung iPad, but I got logged out of Facebook on my phone. Is this a common issue? Why does Facebook work on my other devices but not on my phone? I was asked last evening to provide identification to reopen Facebook on my phone, I submitted a picture of my driver's license and a selfie. Facebook then sent a message saying they need to review my submission and make a decision about reopening my Facebook on my phone. Are these Facebook's actual policies?

My account got hacked, and now the hacker is demanding money or nude photos to return it. I feel helpless as I cherish many memories and my entire life is on Facebook. I am Stevie Lynne Y. from Las Vegas. The hacker even altered my email, making it impossible for me to regain access. I attempted to create a new account to check on my old one, only to find out the hacker has temporarily disabled it. Any assistance would be greatly appreciated.

Dear Sir, I apologize for the error, and I sincerely ask for your forgiveness. Recently, I misplaced my mobile phone, and to my dismay, I discovered it was stolen. The individual who took it misused the information on it. I believe they might have used my Facebook account unlawfully. Upon acquiring a new phone, I noticed discrepancies in my account activity. I did not make any conflicting posts. I am unsure about the status of my Facebook account and request its retrieval. I have relied on this account for over two years. I pledge to enhance my security measures. Kindly assist in recovering my account. Your understanding is greatly appreciated. Thank you.

I am in a tough situation. My old Facebook page got hacked along with my email accounts. Despite numerous attempts, I can no longer access them. So, I created a new email and Facebook account, but the new Facebook account is also inaccessible. I tried to create yet another Facebook account with the new email, but I am facing issues. Due to security concerns, I changed my birthdate and provided a picture as requested, but now I am blocked. I opted for Messenger to receive texts, but as Facebook has blocked me, I cannot receive any messages. I am at a loss and seeking assistance.

Unfortunately, my phone was stolen, rendering me unable to access my email linked to my account through two-step verification. Although I remember my password, I have not logged in on any current devices. When attempting to log in, a verification email or text is requested, impossible to receive due to the loss of my phone and email access. My Facebook email is [redacted], and my current email is [redacted] I am seeking assistance to regain access to my account to retrieve cherished photos, especially of my daughter, capturing her growth throughout the years. The inability to access these memories is truly saddening, and I am hopeful someone can help me reunite with these precious moments.

I am having trouble retrieving the verification code as I am locked out of our club's Facebook account. Unfortunately, the email associated with the account from 8 years ago is inaccessible, and the original account creator does not remember the password for it. Microsoft has confirmed that the email account is no longer active. I serve as the PRO/administrator for our club's Facebook account and would appreciate any assistance in resolving this issue.

I set up my Facebook account with an email address over 15 years ago, but I can't remember the password for that email. I've tried recovering the password through Yahoo without success. I changed my Facebook password a few years back, but now I can't recall it. I no longer have access to the phone linked to my Facebook account for receiving the verification code. I have a new phone and wish to transfer my Facebook account to it, but I'm unable to log in. Is there any assistance available to help me change my password and access my Facebook account on my new phone?

I have been a Facebook member for years, but recently my account keeps getting disabled. Every time I try to create a new one, it only stays up for a day before being disabled again. I have attempted this multiple times with no success. Once I input my phone number, it immediately tells me I cannot create an account. I even changed my cell phone number, but the issue persists. Can someone please assist me with this matter? My name is Tina Porrini, my email is [redacted], and my current phone number is [redacted] (previously [redacted]). Thank you.

My Instagram account @so_fr0sty is missing approximately eight photos from my feed. I haven't violated any terms of use and I am eager to have my photos restored. After temporarily disabling my Instagram account to take a break, upon logging back in, I noticed that the photos were missing. Despite attempting to disable Instagram again in hopes of resolving the issue, the photos remain absent. It has been over three months since they disappeared, and these photos hold sentimental value to me. As Instagram is now under "from Facebook," I am hopeful that a solution can be found, as I have exhausted all other options without success.

Last spring, my computer crashed, and I had to replace it with a new one. Unfortunately, during the transition, my Facebook account did not transfer over with my other files. After bringing this issue up, I was advised to create a new account, which I did. However, I started receiving Facebook messages on both accounts. Strangely, the messages on my original account are now in a foreign language, and despite my attempts, I have been unsuccessful in changing the language settings. To resolve this, I am considering closing the old account, which is my initial one and currently has my profile picture, whereas the new account is still without a picture.

I have had my Facebook account for many years, connecting with good friends and family. Unfortunately, it was disabled on 12/28/[redacted] around 11pm. The account is under the name Vene Ill Sananikone, which was my family name before coming to America. My legal name is Venevongsot Saysavang. I have already reached out to Facebook through my login email at [redacted] I'm unsure of why my account was disabled and I had all my family and friends' pictures on there. Please assist me. Thank you.

I recently discovered that my Messenger account has been hacked. The hacker claimed to have a program that can retrieve my deleted messages. This person had access to information from messages that were months old, which is alarming. Despite changing my passwords, it seems ineffective. I thought I had taken all necessary security measures on Facebook. I am wondering about the type of program the hacker used and how I can prevent further unauthorized access to my account.

I encountered an issue with Facebook requesting to verify my phone number due to suspicious activity, potentially from sending too many friend requests on my new account. However, despite trying to resend the code multiple times, I never received it. Now, I am locked out for 24 hours without being able to resolve the problem. I just want Facebook to acknowledge their responsibility in not sending the verification code promptly. It has been an hour, and I still haven't received anything. This situation is frustrating as I have lost three accounts in the past due to similar issues caused by Facebook's errors.

Subject: Assistance Needed in Activating Elderly Relative's New Account. I am reaching out regarding my elderly father, Timothy James Leary, who is 88 years old and resides in Palm Bay, FL, born on July 9, [redacted]. Due to unwanted contacts from inappropriate sources, he had to close his previous Facebook account and remained inactive for a few months. Recently, we attempted to create a new account using a slightly modified old name, Timothy J. Leary, along with a new Gmail address. Despite the successful initial setup, the new account was later disabled for alleged misuse. We sincerely seek your help in enabling this new account so that he can access family photos and updates without encountering spam or unwanted messages. Rest assured, we have no intention of breaching any regulations and thank you for your attention to this matter. Shana Williams-Leary representing Timothy James Leary.