Expedia Customer Service Issues

Subject: Important Update Regarding Your Delta Airlines Booking Dear Máximo Ferreras, Subject: [redacted][redacted] Booking ID: GE4V6Z We regret to inform you that Delta Airlines has made changes to your upcoming flight, rendering your original booking unavailable. Would you like to proceed with canceling your reservation? Kindly confirm by replying to this email, and we will initiate the cancellation process, ensuring you receive a full refund. Please note that refunds typically post to your account within 12 weeks, depending on the processing times of the airline and your financial institution. If you wish, we can explore alternative flight options for you. Feel free to respond to this email or reach us at 1-[redacted] or 1-[redacted] (collect calls accepted) for assistance in finding an alternative flight. Please respond within the next 48 hours to secure available flight alternatives. We await your prompt response. Warm regards, Expedia Travel Team Expedia US Customer Support ©[redacted] Expedia, Inc. All rights reserved. Trademarks owned by Expedia, Inc. and others.

My husband, I. C., made a hotel reservation at Red Roof Inn Akron #[redacted][redacted] for one night on July 23, [redacted]. We left the next day, and we only want to be charged for one night. He then booked another room at the Ramada by Wyndham Canton/Hall of Fame #[redacted][redacted] for July 24-25, [redacted], but we couldn't stay due to it not being pet-friendly. The hotel did not offer a refund, so we are looking to Expedia to process it since we booked the room through their website late at night. The manager at Ramada mentioned we should seek a refund through Expedia for the entire night's stay.

This morning, I attempted to book a roundtrip ticket from Minneapolis to Myrtle Beach. However, after receiving a transaction declined message, the trip did not go through. Despite this, there were several unauthorized charges on my account relating to the failed booking. The charges include multiple withdrawals and preauthorizations from Expedia and United Air. I kindly request a full refund for the amount taken from my account. I have always had positive experiences with booking through Expedia and hope for a quick resolution to this issue. I look forward to your prompt response. Thank you. Best, Michelle D.

I booked a flight through Expedia on American Airlines for May 29th from Denver to Key West, Itinerary #[redacted][redacted]. Originally for 3 travelers, I had to cancel one and received a credit of [redacted].00. I received an email from Expedia confirming the cancellation and stating the conditions to use the credit. Now, I am trying to rebook the flight using the credit for a minor, so I need to speak to an Expedia customer service representative. However, I am unable to reach a real person without providing an itinerary number, which I cannot do until speaking with someone. Any assistance in connecting with a customer service agent to utilize the credit would be appreciated.

We had a trip to San Antonio, but unfortunately, due to COVID-19 and the new variant, the artists had to cancel the show. This decision was based on new information from the CDC. Expedia refuses to let us cancel our hotel reservation, which we find unreasonable. Our intention is not just a change of plans, but rather a response to the cancellation of the events we were planning to attend. We understand that this request is after the hotel's allowed date for cancellations, but we were only informed of the show's cancellation today around 10:30 am. It is frustrating that Expedia seems unhelpful, especially when there is no option to speak with a live person on the phone. This experience makes us question using Expedia for future bookings.

I made a booking at Burton Stone Inn for a stay from 29th July [redacted], with a check-in time at 3:00 PM for 3 nights. My reservation number is [redacted]-[redacted]-[redacted] under the name Mistry. When we arrived early, hoping to check-in slightly ahead of schedule at 1:30-2:00 PM, we were surprised to find the place closed with no one in sight. After attempting to contact the inn through the reservation number and knocking on doors and windows, we discovered from a neighbor that the owners were away on holiday in the Lake District. Desperate for a place to stay after a long drive from London, we had to find alternative accommodation. To our surprise, at 9:00 PM on the same day, we received a call from Burton Stone Inn inquiring about our whereabouts, despite our earlier attempts to check-in. The person on the phone denied the closure, which was frustrating as we had evidence of the locked doors and empty premises. I requested a refund, but the staff member insisted they were open without acknowledging the inconvenience caused. This experience was unacceptable, and I am seeking a full refund promptly. Thank you, Jay M.

I am experiencing frustration as I am unable to locate a confirmation email for a hotel reservation made through a third party. Although the hotel acknowledges my reservation, I need to cancel it through Expedia. Despite my efforts with the virtual agent, I am unable to provide the phone number associated with the reservation, which was made by someone else. When opting to speak to a customer agent, I am prompted for an itinerary number, which I don't possess due to not making the booking myself. I am eager to cancel the reservation to avoid any charges but am unable to connect with a live representative. The entire situation feels absurd and I seek assistance to resolve this issue. Reservation details: - Dr. Wilkerson's Lodge in Calistoga - Oct. 15th weekend - Two separate rooms with confirmation numbers [redacted]7 and [redacted] I have attempted various methods to access my booking without success. Your help in canceling these reservations would be greatly appreciated to prevent any charges. Thank you, Ken Levinson

Dear Expedia Customer Support, I am writing to inform you about the troubling experience I had on a recent flight booked through Expedia. On May 14th, I booked a flight with a departure time of 1:00 am from New York to Singapore with Qatar Airways, after a successful initial flight leg with Emirates. However, upon arrival at the New York airport, I was informed that the Singapore government would not allow me to board the Qatar Airways flight, which caused a great deal of distress and inconvenience. My wife, who was also traveling to Singapore to meet me for our connecting flight, had no issues as she was flying with Emirates. The unexpected denial of boarding resulted in significant costs for me, including a quarantine expense of $[redacted], a hotel bill of $[redacted].28, and an additional airline ticket costing $[redacted].50. Despite being a frequent user of Expedia without any prior issues, I am left wondering how this situation occurred and if the ticket sold to me was valid. I have attached the related bills for your reference. I believe it is important for Expedia to investigate this matter and provide me with an explanation as to why I faced such obstacles during my journey. I eagerly await your prompt response via email. Sincerely, R.T. (Email message from Expedia.com confirming flight purchase details on May 14, [redacted])

This morning, I booked a flight using a $[redacted] credit and my debit card was charged. Despite receiving an instant confirmation, the departure date appeared incorrect even though I inputted it accurately. When attempting to edit the date, the trip vanished from my account, and I never received an email confirmation. Subsequently, the trip reappeared multiple times on my account only to disappear again. Later, I received an email confirmation stating my trip was "updated" with the correct dates and itinerary number #[redacted][redacted], but upon checking the website, it showed the trip as canceled. Notably, I was charged on my debit card, lost my $[redacted] credit, and am unable to reach customer service as the itinerary number is not recognized. Despite numerous calls resulting in being disconnected, I remain extremely frustrated. Having been a loyal Expedia customer over the years, I hope for a swift resolution to this matter.

I made a booking with Redbury Miami for July 25th through July 31st. Upon arrival, they had no record of the booking. I am Barbara Feinstein and I have sent my receipt to [redacted] Due to recent security issues, please contact my friend Karen at [redacted]. I need the $1,[redacted].94 refunded immediately as I never checked in and I no longer have access to those funds. I have the confirmation number and receipt for verification. I regularly book through Expedia, and this situation is unacceptable. Kindly return the funds promptly. Thank you, Barbara.

I recently encountered another overbooking on your platform despite requesting multiple times for all my properties to be deactivated. Please address this issue promptly with the guests. Dear Miron, please reach out to Expedia and resolve this matter with them. Expedia, please deactivate all my properties as I am unable to access the extranet and am unaware of their online status. Despite reaching out several times yesterday, I have yet to receive a timely response. It is crucial to resolve this with the guests involved. I have repeatedly requested the removal of my properties and explained the situation to no avail, resulting in an unpleasant circumstance once again. I do not currently collaborate with you and will not do so until I regain access to the extranet. Kindly resolve this urgent matter promptly or find someone who can assist with these live bookings. I have attached screenshots for reference.

Hello, I recently made hotel bookings in the LA area for my husband. I had to cancel one reservation at The Holiday Inn Gateway, but unfortunately, I was still charged $[redacted].71 for the canceled booking. I'm seeking assistance in getting a refund for this charge. Update: A partial refund has been issued, but without any explanation for why it was not the full amount. When I contacted Expedia, the representative couldn't locate my account using the information I provided. I was puzzled by the lack of access between phone support and the website. I'm unsure of the next steps to resolve this issue.

I booked a trip with airfare, hotel, and transfers through Travelocity. My itinerary number is #[redacted][redacted], and I paid in full. I needed to change my flight from Vegas to Austin Texas to RDU on June 20, [redacted], which cost $[redacted].74. I paid for the change, but then on June 25, [redacted], I saw 6 charges of $48.79 each on my card from American Airlines, totaling $[redacted].74. Travelocity confirmed I should have only been charged once. I disputed the extra charges, then paid American Airlines on July 30, [redacted], to avoid cancelation of my flights. However, I keep receiving messages from Expedia Credit Card Dispute about the dispute. I want to resolve this as I have paid twice for the flight change and don't want any cancellations. The situation is causing me distress and I need assistance.

My name is Marie O. and my profile states School Psychology. I had booked flights from NYC to Jacksonville, FL from the 27th to the 29th of July, along with a prepaid car rental through Dollar Rent a Car for $[redacted].18 via Expedia. Upon arrival in Jacksonville, Dollar had no cars available due to overbooking, and despite waiting for 2 hours, none became available. Dollar directed me to seek a refund from Expedia. I have been attempting to contact Expedia's customer service since the 27th of July but experiences long wait times on calls that eventually disconnect. Currently, my itinerary with Expedia is unrecognizable, leaving me unable to reach a representative. The Virtual Chat service has also been unhelpful. I am seeking a refund for the car rental amount of $[redacted].18, as multiple customers were affected that day. The itinerary for reference is [redacted][redacted]. I am open to further explaining this over the phone. Thank you.

Subject: Re: Flight Booking Complaint Dear Expedia and Lufthansa, I am writing to address the issues I have encountered with my recent booking made through Expedia for two round-trip tickets from XNA to HER. The total price of the package was $[redacted].50, and the booking ID was 3574XE Expedia Intinerary [redacted][redacted]. On multiple occasions, I was informed of flight cancellations and rescheduling, causing significant inconvenience and stress. Despite efforts to reroute the tickets to ensure our travel plans remained intact, additional cancellations were received last minute, disrupting our journey. The lack of communication and consistency in flight status has left me deeply dissatisfied with the level of service provided by both Expedia and Lufthansa. I seek a thorough explanation for the repeated cancellations and disruptions to my travel plans. I am hopeful that a resolution can be reached promptly to avoid similar issues on my return journey scheduled for September 28th. I appreciate your attention to this matter and await a satisfactory resolution before proceeding with my reviews of the booking experience with Expedia and Lufthansa. Sincerely, Gary C. McLendon

I recently had an issue with Expedia customer service while trying to change my flight from Charleston, South Carolina to San Diego. The agent and I were attempting to switch the departure date to August 5th, with a stopover in Charlotte. Unfortunately, the call got disconnected during this process. This was my second call, as the first call-back didn't go through. The itinerary for 2 people is [redacted][redacted]. I will attempt to call back, but I have already spent a considerable amount of time on this and am feeling frustrated. Thank you, C. J.

I had made reservations for a hotel for one night during my vacation and one night on the way back. I needed to change the dates and had a difficult time doing so online. When I called Expedia, I encountered a very unpleasant customer service representative. Feeling frustrated, I was advised to cancel everything and start over. Instead of dealing with this, I decided to use a friendlier website to rebook my trip. The lack of helpfulness from the Expedia representative led me to take my business elsewhere. Unfortunately, the situation didn't end there. The hotel contacted me, and another impolite employee asked about my arrival time, unaware that my reservation had been canceled. Upon explaining this, I was met with more unprofessional behavior. It's disappointing when workers don't enjoy their jobs and take it out on customers. I attempted to call Expedia again as advised, but the long wait times discouraged me. It seems like they are overwhelmed with customers, so I'll be looking for alternatives for my future travel needs.

I made a flight booking to Grand Cayman in [redacted] through Expedia with American Airlines. The flight got cancelled, and I received a flight credit valid until March [redacted]. I used some credit to book a multi-city flight in October (Oct 17 - Raleigh to LaGuardia / Oct 21 - Boston to Raleigh). American Airlines altered both flights significantly, leading me to attempt to cancel. Despite clicking "cancel" in response to their emails, nothing happened. When I called to rebook, I was put on hold for over an hour before finally speaking to someone. After detailing the issue, the call got disconnected when I was placed on hold. She never called me back, leaving me frustrated as I wait on hold to rebook. The website doesn't allow me to book online. I'm fed up and vow never to use Expedia again after this nightmare.

There was a discrepancy with the booking dates for my trip from July 31 to August 1, but it was mistakenly reserved for September 9 and 10 through the app. After contacting Expedia, I was advised to seek permission from the hotel to adjust the dates. Upon getting approval from the General Manager, I informed Expedia and was put on hold for confirmation. Despite being informed that the issue was resolved, the new room came at a higher cost, which I paid. Eventually, a corrected confirmation email was sent after nearly 2 hours on the phone. Upon arrival at the hotel, they had no record of the date change. The General Manager and I made multiple unsuccessful attempts to reach Expedia. It was discovered I was charged for both bookings and not just the difference. The hotel kindly honored the change without extra charges. However, no refund has been issued yet. I am formally requesting a full refund for the September 9 and 10 reservation on my credit card.

Dear forum members, I want to share my experience regarding a hotel booking I made through Groupon. The reservation was for the Inn At Wecoma in Lincoln City, OR, from June 11 to June 13, [redacted], for a total of $[redacted].98. Unfortunately, I had to cancel the booking on June 6, [redacted], prior to the scheduled dates. Despite my efforts to secure a refund, there seems to have been some confusion. After multiple phone calls, it was determined that the refund request was initially marked as a No Show. A refund was eventually processed on July 30, [redacted], after clarifying the situation with Brittany and Misty at the Inn at Wecoma. However, I have encountered an issue with Groupon not approving the refund. I believe I am entitled to a refund since I canceled five days in advance. I appreciate any advice on how to proceed in resolving this matter. Thank you.