Dell Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about Dell customer service, archive #2. It includes a selection of 6 issue(s) reported April 14, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am wondering if ERROR Code 2[redacted] indicates a hardware or software problem. Recently, I encountered Error Code ****-*****Validation ******Msg: HardDrive *-SN Z*Z*HDJL, and the short test was unsuccessful. Yesterday, I bought support (ID *************), and the technician suggested I needed a new computer due to a Windows issue. However, I believe it might be a HardDrive problem rather than a software issue. The tech is sending new Win** software, but I suspect it's a hardware concern. I am eager to fix this promptly for my home system. Thanks for any guidance on this matter.
Reported by GetHuman7338380 on jeudi 14 avril 2022 10:27
While monitoring, the screen went blank and turned white. The CCTV camera is connected to the monitor exclusively for CCTV use. I lodged a complaint on 25-04-[redacted]. However, I have not received any response from the company. Kindly acknowledge this complaint. Dell LCD Monitor SVC Tag: 5F72C13 Thank you.
Reported by GetHuman7425285 on lundi 9 mai 2022 15:39
Hello, I recently bought a new PC from Dell along with a Transfer my PC USB. The number for the USB is [redacted]7. I am interested in returning the USB for a refund. Initially, I thought transferring my PC was just a simple click based on Dell's description. However, I am finding it more complex than expected, especially since I am not very tech-savvy at 83 years old. I reached out to Dell's chat support and was directed to other pages that don't seem to meet my needs. My original order number is [redacted]13. My name is Mr. Edward Elliott, and I reside at [redacted] Hall Gate, Holbeach, Spalding, Lincolnshire, PE12 7HX. I would greatly appreciate any assistance you can provide. Thank you.
Reported by GetHuman8008750 on jeudi 8 décembre 2022 11:12
I bought a PC USB transfer as part of a bigger order and now I want to return it for a refund. I've tried reaching out to customer care, support, and help, as well as contacting Dell via phone and email. I've spent hours trying to get a returns label but haven't had any success. It's been a frustrating experience being passed around with no resolution in sight. At this point, I'm at a loss and feeling like I might end up stuck with a £60 item I don't want. What steps should I take next?
Reported by GetHuman8008750 on dimanche 11 décembre 2022 16:26
Hello, I recently purchased a new Dell laptop and I am encountering an issue with connecting to my phone's hotspot and Netgear extender. Even though the laptop detects them, it won't establish an internet connection. When I input my network pin, it displays an error message saying "Unable to connect to network." I have reached out to my network provider, who suggested that the laptop might be the cause of the problem. I have attempted various troubleshooting steps without success. Since I am not very knowledgeable about computers, I am hoping someone can provide a straightforward solution to resolve this issue promptly. I rely on these connections for work purposes, so any assistance would be greatly appreciated. Thank you, Tina S.
Reported by GetHuman8365491 on lundi 15 mai 2023 09:42
I purchased a Dell desktop computer from Singhvi computers in Mysore on 10/04/[redacted]. Since then, I have faced troubles with it about 4 to 5 times. Is this the best product available in India? I had trusted this product when I bought it, but within a short period, it started causing issues. I have contacted your technical team multiple times to replace it, but I have not received any response from you. Should I continue to tolerate this kind of trouble with your product? Does Dell manufacture such poor-quality products that even after repairing it 4 to 5 times in just 2 years, the issue is not resolved?
Reported by GetHuman8597350 on dimanche 3 septembre 2023 07:11

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