Amazon Customer Service Issues

On June 22, I placed an order for an Elkay sink with Order # [redacted]-[redacted]. Unfortunately, the sink I received had a dent on the right side. When I tried to get a replacement, I was informed it was not possible. Now, other Amazon vendors are offering similar sinks at higher prices. I initiated a return on Thursday, June 30th, following Amazon's instructions for repackaging. They mentioned that UPS would pick up the return the next business day and provided contact information if needed. However, as of today, I have not heard from UPS and I do not have the tracking number. I am waiting for UPS to pick up the return package. Thank you.

Hello. I registered with Amazon on June 21st and attempted to make a purchase the same day using order #[redacted]-[redacted]. After inputting the incorrect shipping address instead of the billing address, my payment wasn't accepted, and I was informed of unusual activity on my account. Despite providing documentation to verify my payment method, my account remains on hold, and I haven't received further instructions. I've reached out via email but have yet to receive a response. If changing my bank and card details is necessary for verification, please advise. I would appreciate guidance on how to resolve this issue promptly. Thank you, Lilianna Edilian.

I recently purchased an item called Lio's art which was described by the seller as stained glass, but upon inspection, I discovered it was actually painted glass. The piece was meant to be hung in a window, and after carefully securing it in place over my dining room table, I was pleased with how beautiful it looked. Unfortunately, at 4am the piece fell from the window due to a seam in the metal wire holding the glass together. Concerned for safety, I have ordered a replacement item from Lio's to arrive this Friday. It's disappointing that the metal and chain used to support the artwork are flimsy, as it poses a risk of injury if it falls again. Amazon requires me to return the broken item to receive a refund, but all that remains is shattered glass and wire. Would you still like me to send it back? I have taken photos and will attempt to upload them to provide feedback on my purchase experience.

I used my phone number to login to my Amazon account where I only had a phone number registered and not an email. I made purchases using an Amazon gift card to have items delivered to a nearby locker due to my housing situation. I recall adding my Skylight debit card as a backup. Recently, I received an unauthorized charge of $[redacted] on my debit card from Amazon for an item I didn't order. When I tried to access my account, I was prompted to contact customer service as it was on hold for suspicious activity. Despite numerous attempts, I haven't received any communication regarding the issue. I provided updated contact information, but efforts to reach me via phone or email have been unsuccessful. I've been seeking a refund for the erroneous charge without any success.

I returned an item, but did not receive a credit on my statement. After returning one item, my account was credited for both items by mistake. The item I returned was incorrect and not the one credited. I see charges for the incorrect item and the missing item needs to be credited. The order number is [redacted] from May 12, [redacted].

Dear Sirs, I am writing to address a significant issue I am facing with my account being blocked inexplicably. During my stay in Italy from February to March, I made purchases from your company using a new credit card which was not previously in your system. Unfortunately, this led to the current issue I am experiencing. The situation escalated when I attempted to use my sister's credit card without success, exacerbating the problem further. Upon my return to Peru, I tried to make another purchase, but customer service continues to request a copy of a card that does not belong to me despite my explanation of the situation. I kindly request your prompt assistance in resolving this matter. Best regards, Eng. Salvatore Del Vecchio

Subject: Response to Your Inquiry About Package Delivery Dear Mr. Stenger, I am writing in response to your query regarding a package delivery issue. We apologize for any inconvenience this may have caused you. We are aware of the frustration caused when we fail to meet our commitment to provide a safe and reliable mail service. The package in question was intended for delivery via USPS but was not sent through our service. Unfortunately, we did not have possession of the parcel, resulting in a lack of updates on its status. While an apology cannot make up for poor service, please know that we value your feedback. Your input helps us identify areas for improvement. Your concerns will be shared with management to enhance service performance in your area. Thank you for bringing this to our attention. If you have further questions, feel free to reach out to me directly. Sincerely, Debra Rein General Clerk Phone: [redacted] For more details on our privacy policy, please visit www.usps.com/privacypolicy.

Dear Customer Service, I have been an Amazon Prime member for several years. A few days ago, I was unexpectedly locked out of my account, and despite speaking with representatives twice on the phone, the issue remains unresolved. I was initially informed that an account specialist would contact me via email within 24 hours, but later received a message stating it might take 24-48 business hours. Unfortunately, I have not heard back from anyone yet. While the phone representatives were courteous, the lack of a prompt resolution is disappointing. Re-gaining access to my account should be a quick process if I can speak directly with someone who can assist. I am more than willing to provide any necessary information, such as my address and phone number [redacted], for identity verification purposes. Waiting for further emails is not ideal, and I am considering exploring other shopping options if this matter is not resolved promptly. I appreciate any immediate assistance to restore access to my account. Thank you, D.G.

I ordered a Casper mattress last Wednesday and have yet to receive it. The delivery personnel are having trouble locating my apartment at 5 Mountainview Lane in Mount Cobb, PA [redacted], which is off Cortez Road. After passing the mailboxes, they should go up Butler Hill Road to the second driveway on Mountainview Lane (not the first Mountainview Lane), where they will find a red pickup truck. The mattress should be placed behind the tan tarps there. Thank you. This mattress is urgently needed for back pain relief.

On December 30, [redacted], I purchased a 150W LED Barn light from Amazon.com with order # [redacted]-[redacted] ($[redacted].49). Due to Home Owners Association approval delays, the light was only installed on May 15 after using a bucket truck ($[redacted].00) and an electrician. Unfortunately, after 7 weeks, the light stopped working. After contacting Amazon, they agreed to send a replacement but the return process is inconvenient. The return label requires going to a store over 10 miles away instead of a nearby UPS location. Additionally, the July 13 return deadline is challenging due to the need to arrange another bucket truck. I kindly request a UPS return label for flexibility in returning the defective light. Your assistance is greatly appreciated. My name is Percy Bori.

Hello, my name is Melanie. I have been getting calls from Amazon about an order. Today was the first time I picked up because they were calling from a private number, which I usually don't answer. Amazon mentioned a TV order worth over $1,[redacted] that I did not make. I do not even own a TV. Please assist me promptly. Thank you.

I noticed an error on my last invoice with the billing address. Due to this mistake, I had to cancel the order. In the future, please ensure that the billing address matches the one I have used for all my previous orders. The correct billing address for my purchases should be: Antonia Klekoda Baker [redacted] Beacon Harbor Avenue Las Vegas, Nevada [redacted] Please update my billing information accordingly to prevent any further issues with future orders.

Hello, my name is Ravonda Spinks. I recently ordered a phone from Q Link Wireless. Upon contacting the post office today, I was informed that the package was delivered to my address in Brazil, but it was actually delivered in Terre Haute at [redacted] West County Road [redacted] North. I am looking for a contact number to provide to the post office to resolve this and avoid losing my money or phone. Despite receiving an email stating that the package was left on our porch, I can confirm that it was not received. Unfortunately, I am only able to communicate via email at the moment as I do not have a phone. Any assistance would be greatly appreciated. Thank you, Ravonda Spinks.

Last week, my phone was stolen, and now I cannot access my account because I had 2-factor authentication. My new phone from Qlink is being delivered by Amazon instead of the post office this time. When I track the package, it directs me to contact Amazon, but without a phone, I cannot reach out to Qlink or Amazon. Qlink and possibly Amazon have my email on file, but I am unable to update my shipping address on Amazon. The delivery facility claims they couldn't access the front door, but I live in a mobile home, so access isn't an issue. Please help me resolve this. The tracking number is TBA[redacted]04. Since I cannot call, please communicate with me through my email.

In either March or April, I attempted to close my Amazon Prime account. Despite multiple efforts online, my attempts failed, and I was billed $15.89 on April 9th. I made another request online to close the account, only to be charged again on May 9th. In late May or early June, I tried once more to close the account, but to no avail. Despite the website indicating closure, I was billed $15.89 on June 9th and again on July 9th. I am frustrated by the recurring charges despite the website confirming closure. I am seeking an explanation from Amazon and a refund for the last three charges. Please address this issue promptly. Thank you, Mary Frederick

Recently, my ANZ savings account was charged for fraudulent purchases on Amazon Prime by someone else. The first unauthorized transaction occurred on either the 5th or 6th of July [redacted], amounting to AD $12.63. After notifying my bank and canceling the bank card linked to this account, another fraudulent transaction took place today, the 11th of July [redacted], totaling AD $9.95. Despite raising a dispute with my bank and canceling the card, the unauthorized charges persist. I have only government support pension deposited and bill payments setup via direct debit on this account. As the sole account holder, I am very concerned about the security breach and how these transactions are still occurring post card cancellation. My bank advised contacting Amazon Prime since they are unable to stop these fraudulent direct debits. I urgently seek assistance to halt these unauthorized charges and safeguard my account. Marina Rich

Yesterday at around 5:15 p.m. on Middlesex Ave Ext in Portland, CT, I encountered a situation with one of your trucks blocking the road without the driver present initially. Despite waiting for 5 minutes, the driver eventually appeared from the cargo area and demanded that I back up to clear the way for him. I stood my ground and insisted that he move the truck, but he refused and even closed the cargo door. Only when my neighbor intervened and moved their car to make way did the situation get resolved. The lack of courtesy from this driver was unacceptable. - B.W.

I returned a Kindle and was assured I could purchase a different model at 20% off. However, when I tried to order, I noticed a $20 off deal for buying two Kindles. Even after reconfirming the discount structure with multiple agents and supervisors, I was unable to apply the correct discounts at checkout. Despite the confusion, I proceeded with the purchase, but now that my return has been processed, I am reaching out to clarify my entitlement to the discounts: 20% off the first Kindle at $[redacted].95 and $20 off the second Kindle for buying two as part of the promotion. The order was delivered on July 1st with the order numbers being [redacted] and [redacted]. My wife, Rosalie Berman, is a Prime member. I hope to resolve this without further complications. Thank you. L. Berman, MD

I'm reaching out regarding my recent order #[redacted]-[redacted] scheduled for delivery on July 11th, [redacted]. Upon receiving notification that my package was left with a resident at my address, I was surprised as no one at my residence accepted it. I had specifically requested through my Amazon.com account for deliveries to be left at my front door. The delivery driver's claim was inaccurate. Despite my preference, my package was found inside my USDA residential mailbox near the street. It is concerning as only USPS mail carriers are permitted to use this mailbox. I urge an immediate investigation to determine where and to whom my package was delivered. I value prompt resolution and appreciate your assistance. Thank you for your attention to this matter. - Barbara W. (Gift for my son Eric W.)

Hello, I am contacting you regarding order number: [redacted]-[redacted], which I purchased from Amazon Egypt. The product had defects, so I requested a return. The item was picked up last Tuesday, but when I contacted customer service via chat to confirm the return, there was confusion with the delivery person asking for extra money. Despite my refusal to pay, he took the item. When I mistakenly provided the wrong delivery person's number, they accused me of providing incorrect information, causing unnecessary frustration. I seek a resolution for this issue as I value Amazon and wish to continue shopping there. Your attention to this matter is appreciated. Thank you to anyone who can assist me in resolving this and ensuring I get a refund.