Amazon Customer Service Issues

I am encountering difficulty placing an order as every time I attempt to do so, the system freezes and prevents me from proceeding. Despite consulting with a customer service representative who speculated the problem might stem from my computer, I am skeptical as I haven't experienced any other issues with my device. Ordering from Amazon has always been seamless for me in the past, and I am eager to regain that level of service. While reaching out to the technical department for my computer is an option, it typically involves a significant time investment to resolve such issues. I kindly request your assistance in investigating my account to identify the underlying problem. My account number is [redacted].

We have an Amazon Prime movie subscription. Last night, we wanted to watch a series called "Below Deck". When we searched for it on Amazon Prime, we found references stating it was free, but it turned out we needed to subscribe to another provider to access it. Feeling misled, we reluctantly signed up with the other service, only to discover they only had seasons 4 to 6 available. To make matters worse, when we tried to watch season 4, it wasn't available in our area. We settled for the last season but could only watch two episodes as the rest were also unavailable in our area. We are extremely frustrated and feel like we've been scammed. We wanted to reach out before canceling all our subscriptions with your company. We have heard similar issues about Prime, and unfortunately, our experience seems to confirm it. Thank you for addressing this matter.

I did not receive my order # [redacted]-[redacted] due to USPS issues. My delivery address is [redacted] Baywood Drive, Lake Charles, LA [redacted]. The package is currently at the local post office, but I am unable to pick it up. This is the second time in two months this has happened. As an 84-year-old, I expect deliveries to arrive as scheduled. If Amazon cannot ensure this, I will explore other options for my purchases. I request a refund and that Amazon retrieves the package from USPS. Should home delivery no longer be an option, please inform me so I can make alternative arrangements for future orders.

I am writing to confirm that I have received the message below. As the C.E.O. of a small nonprofit organization, I may have missed or not received the registration request from Amazon. I kindly request that the registration information be resent to [redacted], as this is the organization that I want the donated funds to support. Below is the referenced message I received: Dear C. Sterling Brock: I am contacting you because your supported charity, Tactical Educational Approaches To Character and Health Inc (EIN: 46-[redacted]), has not provided AmazonSmile with their bank account information, resulting in the inability to issue donations. We have informed Tactical Educational Approaches To Character and Health Inc about the registration completion needed to receive donations. Since donations from your AmazonSmile purchases could not be issued, we have held these funds. You have 30 days (until 08/07/21) to select a different charity to support to redirect the donation amount. If no action is taken, the donation amount will be distributed to other fully registered AmazonSmile charities in the next quarterly cycle.

Subject: Monthly Charges Inquiry I have been receiving monthly bills since April 19, [redacted], for $14.22 from my bank account. Could you please clarify what these charges are for? Thank you, LR [redacted]

I recently received an email stating that I failed to return the Stud Finder Sensor Wall Scanner. I assure you that I shipped back this item along with a TV mount together. The return was done for both items at once, and the UPS store scanned one code for both. My invoice clearly shows the details of the items shipped. The TV mount and the stud finder were sent in the same package. Please verify your records as the stud finder was definitely returned. The tracking number for the return is: 1ZW97V[redacted]15. Thank you for your attention to this matter. Sincerely, M. Trautvetter.

I recently received a replacement Kindle Paperwhite from Amazon for my husband under warranty. Amazon requested I buy a new one and assured me it didn't matter which account I used. I purchased it on my Prime account. Despite receiving the new Kindle, I realize my husband may not be able to transfer his books because the old one is in his name and the new one is listed as my 3rd Kindle. Is there a way to resolve this issue and transfer the device to his account?

Hello, I am reaching out about a concern I have encountered. I signed up for an Amazon Prime trial but haven't used it. Unfortunately, my bank account is being charged monthly, and I haven't been able to access my account at [redacted] The system prompts me to verify via phone, but I haven't received any codes despite entering the correct number. I would appreciate assistance in regaining access to my account or canceling the subscription to prevent further charges. Today, I was charged again, compounding the issue I have been experiencing since Saturday. This situation has been very inconvenient for me. I hope for a prompt resolution. Thank you.

I need assistance with my Amazon account as it has been placed on hold without any explanation, despite only having made one order. Unfortunately, I don't have the order ID but I can provide the shipment tracking ID: [redacted]79. The product, a SRS-XB12 Sony high bass Bluetooth speaker in blue, was picked up over 2 months ago, yet I have not received the ₹[redacted] refund. I have been in contact with customer support for 2 months but have not found a resolution. For communication, you can reach me at [redacted] The transaction took place on 3 May [redacted] using a credit card. My details are as follows: Name: S.P. Singh, Mobile: [redacted], Address: Opp Dev Motors Banna Devi GT Road Aligarh, City: Aligarh, State: Uttar Pradesh, Country: India.

Hello, I am Darlene Price. I purchased 2 pallets from your warehouse, but I received 4 pallets instead. It has been nearly three weeks since I made the order. Unfortunately, I cannot recall the email or password used during the purchase. I am concerned about the shipping status and whether the order was returned. My address is [redacted] Mayberry Ave, Hemet, CA [redacted]. I can be reached at [redacted] or [redacted] I have already contacted [redacted] today about this issue, but I am unsure if they will respond. I apologize for any inconvenience, and I appreciate your assistance in resolving this matter. Thank you. Sincerely, Darlene Price

I have been trying to purchase an item from Amazon since July 9, [redacted], but my account keeps getting put on hold due to unusual activity. This item is essential for my online schooling, and I need it urgently. It is frustrating to keep encountering this issue and having to repeat the process multiple times. I just want to order the item and have it delivered promptly so I can continue my studies. If this continues, please let me know so I can make other arrangements. The most recent order number is #[redacted]-[redacted].

I am Marilyn S Irwin, and my email is [redacted] I want to return a book titled "This Tender Land" by William Kent Krueger because my husband already has a copy, and I mistakenly ordered another one. Previously, I could print an invoice and mail returns via USPS, but now Amazon requires me to visit a service store for returns. The nearest Amazon service store to Port Angeles, Washington, where I live, is in Port Townsend. It's inconvenient for me due to the longer drive on winding highways. As an Amazon Prime member, I value the free returns offered. However, the distant location of the service store in Port Townsend makes returns time-consuming and costly for me. Could you please provide me with a USPS return label so I can send back my item? I appreciate if there are alternatives other than visiting the Port Townsend store listed on Amazon's website. Sincerely, Marilyn S Irwin, [redacted]

As a former intelligence officer, I have reason to believe that my authorship name, Lucia Mann, is being fraudulently misused. I have authored eight books, but two under the name Lucia Mann, specifically "My Prayer Journal - 90 Days Guide to Prayer and Praise for Teen Girls" and another Prayer Journal released on Amazon in [redacted], were not written by me. Despite conducting thorough research, I could not find any legitimate profile of this other Lucia Mann, which leads me to suspect that my author name is being exploited for book sales. I kindly request an investigation into this matter.

I recently purchased a rock saw but received it damaged and with missing parts. I returned it promptly, hoping for a replacement. Given the inconvenience and loss of income due to delayed orders, upgrading to a better model would be greatly appreciated. Unfortunately, despite my efforts, I have not received a refund or a new wet rock saw. Additionally, there were issues with Amazon's customer service when I tried to access my account after multiple password attempts, resulting in my gift card balance disappearing. Subsequent to this, there have been fraudulent activities on my cards, making me suspect foul play. I have not had a positive experience with Amazon's customer service and am considering seeking legal advice regarding the matter. You can reach me at [redacted] My address is [redacted] Adams St, Twin Falls, ID [redacted].

Hello support, I am a Prime member of Amazon named Vivek Mehta. I recently had an issue with an order I placed on 3 July [redacted] with Order ID - [redacted]-[redacted]. Despite my initial payment being declined, I reordered the items on 4 July using my ICICI card with Order ID - [redacted]-[redacted], only to receive a partial shipment of the original order. Amazon's customer care offered a refund of ₹[redacted] for the excess amount charged, but I am still awaiting the refund as of 14 July [redacted]. I have all call records and transaction IDs available if needed for further investigation. I kindly request swift action to resolve this issue and process my refund promptly. Thank you, Vivek Mehta

I am deeply troubled as my package, supposedly delivered yesterday, never reached me. The necklace inside was meant to be a special gift for my sister battling cancer, who was looking forward to it on her birthday today to hold our brother's ashes. I had saved for two months from my SSD to purchase it. It is disappointing that despite my door's instructions to keep parcels inside, the delivery was left outside in my unsafe neighborhood where it may have been taken. I have already replaced the necklace at my own expense. I seek guidance on obtaining a refund. Furthermore, I suggest enhancing accessibility for individuals with learning disabilities to engage with your company.

As an Amazon Prime member, I am having trouble accessing my account. I urgently need to reach out via email due to my broken iPhone, making phone calls impossible. Please send correspondence to: [redacted] I require assistance logging in to my Amazon Prime account. Given my lack of computer skills, I struggle to follow instructions and suspect an issue with my password, which displays as a long string of dots. Simply entering it twice does not resolve the problem. Thank you for your help.

I have recently received an invitation from a seller regarding their third-party "testing program." They are offering me goods to evaluate in exchange for trying out free products. I'm interested but hesitant about sharing my details without verifying the legitimacy of the seller. I hope Amazon can provide some validation before I proceed, especially considering the seller is based in China. Additionally, I have a query about an email I received offering discounts for my business through a separate Amazon business account. I encountered issues when trying to create the account and had to contact Amazon to have it removed. I would appreciate more information about this program as it caused me frustration and nearly led to me forgetting the email and password for my original account.

I encountered an issue when I called for assistance, as the automated system only presented a question without further options. I am disappointed with this experience. I made an online purchase and initially thought the order didn't go through, leading to duplicate orders with different costs but the same one-day delivery request. I am frustrated by the inability to connect with a human customer service representative over the phone. Additionally, I encountered an overcharge of $45.00 on an item that was listed at $6.99 when using a gift card. Despite multiple attempts to rectify this, I kept getting messages about delivery without a resolution. These incidents have left me considering not doing business with this company in the future. The lack of a reliable system for correcting issues is making this purchasing process unpleasant. A callback at my work number, [redacted], would be appreciated. Thank you.

Recently, my computer was hacked multiple times in the past two months, resulting in my accounts being compromised. After dealing with this, I had to close and reopen my Amazon account a couple of times, causing me to lose valuable purchases like books. During the last incident, I contacted Amazon and a representative helped me with reopening a new account using my phone number instead of email for access. Everything seemed fine, and I even placed an order successfully. However, when I attempted to log in again, my phone number was not recognized, and Google placed a hold on my account due to verification issues. They advised me to wait for the matter to be resolved. In the meantime, I tried to set up a Yahoo account for a fresh start, but I encountered difficulties accessing it.