AliExpress Customer Service Issues

Hello, I made a purchase on aliexpress.com using iDeal as my payment method. I received order number [redacted][redacted], the payment was deducted from my bank account, but I haven't received a confirmation email, and the order is not showing up in my AliExpress account. I contacted their customer service via chat, and I can see that they have read my message, but I haven't received a response. I'm having trouble locating the order and I'm not sure what steps to take next.

Order ID [redacted]: On November 13, [redacted], an amount was deducted for my order, which was cancelled by the system. I am still awaiting a refund of US$41.75 more than a month and a half later. I am puzzled as to why the amount was deducted if the order couldn't be completed. The supplier mentioned a refund, but I haven't received it yet. Despite my numerous emails to [redacted], the refund process has not even begun, and the mailbox appears to be full.

I made a purchase on 11/11/[redacted] and unfortunately received a faulty item along with several others. I initiated a return using the free return policy on AliExpress by opening a dispute. AliExpress provided a tracking number for the return shipment, which was supposedly handled by "NAQEL." Per AliExpress's policy, they were supposed to collect the item from my doorstep within 15 days of the tracking number being uploaded. However, despite contacting NAQEL, they claimed they had no information on the tracking number. After reaching out to AliExpress, I was advised to wait patiently as I still had time before the deadline. As the days passed without any contact for the return, my concern grew. Despite escalating the issue and being assured of a fair resolution, I was surprised when AliExpress asked for evidence of the return on the 15th day, despite no one collecting the item. This situation has left me feeling frustrated and unsure about the outcome. Order # [redacted][redacted] Dispute id: [redacted]0

I purchased a six-month package from the vendor, Ozo Business Store, but after just one month, the service was deactivated, and the vendor vanished. Several other customers have reported similar experiences with the vendor selling fraudulent NETFLIX subscriptions on AliExpress. It is crucial that the platform takes action against this scammer to prevent further harm to customers and to uphold its reputation. Your immediate intervention is necessary to address these issues and hold the vendor accountable for their fraudulent practices. Thank you for looking into this matter promptly.

Order # [redacted][redacted] I made a purchase, and the seller quickly marked it as shipped. However, they later informed me that the item was out of stock and sent a different one instead. When I requested a refund and to cancel the order, they declined, stating the new item was already shipped. Unfortunately, the dispute system is ineffective in handling this issue, preventing me from disputing the transaction. I am left with no option but to wait for up to two months before being able to address this matter with the seller who is engaging in deceptive practices.

I initiated a refund process for a defective item, but I wasn't aware of the return period specified by AliExpress. The item in question is a faulty mobile phone with a lithium-ion battery, and the return shipping costs are prohibitively high. I've filled out a dispute appeal form on the AliExpress website to address this issue, but I encountered a technical error preventing me from submitting the form. I'm seeking guidance from AliExpress on how to successfully submit my appeal, as there seems to be a lack of information on this process, compounded by technical difficulties on the website.

I have not received my order. I initiated a dispute, but AliExpress deemed it invalid. The main issue is that when I try to track my order, it shows as delivered. Upon investigation, I noticed a discrepancy. The tracking number does not match, leading me to suspect a potential error or deception. I ordered the package to be delivered to Landshut, Germany from the UK, but it was received in Nauen from Rüdersdorf. This situation is concerning because the tracking information shows delivery, but the locations are incorrect, and I have not received the package. I am worried about losing my money and seek assistance in resolving this matter.

Hello, my name is Faith. I am reaching out to your company feeling quite distressed. I made an attempt to purchase some nails on your website recently, but I received a message stating my order was cancelled when I tried to pay. However, upon checking my account, I discovered that the money was still deducted despite the cancellation. I contacted the shop where I tried to buy the nails, but they confirmed not receiving the funds. I would appreciate it if you could look into this matter and ensure my orders are successfully processed or refund the money taken from my account. Thank you, Faith.

I am from Pakistan. I am paralyzed and bedridden due to spinal tumor surgery for the last 5 years. I need a shower commode wheelchair that is foldable, made of solid and rust-free material, with a weight capacity of at least [redacted] kg, height adjustable, and has a straight commode for easy sitting. Please send me pictures of such shower commode wheelchairs and provide information on payment methods and delivery charges to Sialkot, Pakistan. Kindly include the contact person's Whatsapp number for further communication. Thank you. ZAFAR ALI.

I purchased an item with Italian shipping and paid extra for it to arrive in my country. However, the seller misled me about the package's origin the entire time. After 28 days, the package finally arrived, but the box was damaged and it had a strong cannabis smell. I cannot test the product until April. I requested a refund for the price difference between what I paid for Italian shipping (12.37 euro) and the cheaper Chinese shipping it arrived with (4.37 euro), which amounts to 8 euro. The seller deceived me and is now avoiding my messages. I am seeking to report this issue and receive a partial refund.

I am extremely disappointed with my experience on AliExpress. Product Number: [redacted][redacted] I paid $81.93 but only received a refund of $24 even though I never received the product. The item was never shipped as there was no tracking number. I mistakenly confused it with a package from a different seller on wish.com and mistakenly confirmed the delivery. Unfortunately, nobody was able to assist me in resolving this dispute. The seller seems to be engaged in fraudulent activities. My interactions were only with automated responses, which was extremely frustrating. This has been a very negative experience, and I will not be using AliExpress again.

I'm Surie Sturm, and I purchased wedding dresses from Eightale Wedding Dresses with a 90-day money-back guarantee. However, I am unsatisfied with the dresses. The order ID is [redacted][redacted], and my email is [redacted] I urge Ali to intervene and ensure the company honors their promise and allows me to return the items. I made a significant order with confidence, knowing I could return them if they weren't as expected.

Good morning, On November 12, [redacted], I purchased an iPad Pro online for €[redacted].00 from the seller "ITSUPER Store," only to realize later that it was a scam. Despite opening a dispute with AliExpress and them confirming a positive resolution on December 8th, I have yet to receive the €[redacted].00 refund promised by AliExpress. It has been 20 days since then, and I am unsure about the next steps. Should I follow the bank's procedures for handling scams? Your assistance in this matter would be greatly appreciated. Thank you. Best regards.

I ordered shoes expecting a January delivery but received conflicting information from the seller on AliExpress. Despite their message about shipping, they now claim the product won't arrive until February 4 to 25. Waiting nearly three months is unacceptable. The seller won't allow me to cancel the order or open a dispute for 10 days. The store in question is Shop[redacted]70, a new one with very few followers and no sales. I suspect I was their first customer and I deeply regret it due to their deceptive practices. The original delivery window was January 14 to 19, now shifted to February. I plan to open a dispute if my issue is not resolved promptly. Thank you for your attention and assistance.

I did not receive my order, and the tracking information shows that it was returned to the seller. Even though the order status indicates it has been delivered, it has not been received. I am concerned about the tracking not updating if the seller reships the item, and I want to ensure I receive it safely. The seller requested me to change the reason for my dispute to receive a refund. Initially, I cancelled the dispute but reopened it immediately as I suspected a potential scam since they wanted me to falsely confirm receipt of the item. I simply wish to obtain a refund. I informed the seller that I would consider repurchasing the item as I do not blame them for this situation.

Order ID: [redacted][redacted] Store: 3CFancy - Tech-Electronic Store Order Time: November 15, [redacted], at 12:21. Unfortunately, I can only reach out in this manner. Contacting Aliexpress through their app is no longer an option, including the live chat feature. Many customers, as seen in the charger reviews, face similar issues with this seller. I find Aliexpress's decision unfair, biased, and quite frankly, hard to comprehend. I have been sent an incorrect and low-quality product which I did not order nor require. The seller's responses are generic and unhelpful. Now, Aliexpress expects me to pay €20 for return shipping to receive a €10 refund for the item sent incorrectly! This seems unreasonable. Direct communication with Aliexpress regarding this dispute is not possible. Aliexpress appears to prioritize the seller over the buyer. Neither the platform nor the seller are willing to cooperate. Despite being blameless, I am left to cover the full cost of this mistake. Given these circumstances, I strongly discourage others from ordering from Aliexpress. I anticipate a prompt reconsideration of this decision and a full refund. I look forward to a positive resolution and wish everyone a Happy New Year! Sincerely, R. Demarle

I'm reaching out to address an ongoing issue I've encountered with a seller. Despite initially being patient and cooperative in waiting for the product, I never received the item after it was reshipped twice. Following an agreement for a refund, I patiently waited the requested 20 days, only to receive nothing. Despite continued promises from the seller to refund the purchase, the issue remains unresolved. Now, after being asked to wait an additional week, I am concerned that my trust is being taken advantage of. I seek assistance to navigate this frustrating situation, as I have yet to receive either the product or the promised refund. Your prompt response is greatly appreciated.

I had a bad experience with Ali Express; I won't be using it again. Product Number: [redacted][redacted] I paid $81.93 and only received a $24 refund even though I never received the product. The product did not have a tracking number, meaning it was never shipped to me. I mistakenly confirmed delivery for a package from a different seller on wish.com. My issue and dispute were not resolved, and I feel like the seller is a scammer. I only talked to automated responses. I will not be using Ali Express in the future.

Hello, I'm contacting you regarding order number [redacted][redacted]. Upon receiving the battery, I promptly notified the seller of its faults in two emails but haven't received any response. Initially, I hoped the battery would improve, but unfortunately, it has now completely stopped working. Despite reaching out to the seller again, I still have not received a reply. I suspect the battery was defective from the start, and I am requesting the seller to provide a resolution to this issue. Your assistance is greatly appreciated. Sincerely, Zvi.

I have a problem with my recent order, ID [redacted][redacted], involving a tree costing [redacted]€ plus 32€ in taxes. Unfortunately, the tree was of poor quality and completely moldy. Aliexpress only refunded me 45€, which I find incredibly unfair given the circumstances. This falls short of the high level of customer service I expected from Aliexpress. Can anyone advise on opening another dispute? I am very dissatisfied with this situation and would appreciate any help. Thank you.