Air Canada Customer Service Issues

I just had a positive experience at the Miami airport with two exceptional staff members. Leoncia at the Elite baggage check-in and Jean Marc, the supervisor, were incredibly kind and supportive when I needed to catch an earlier flight due to my mother's illness. They handled the situation with grace and humor, making a potentially difficult situation much easier for me. I wanted to express my gratitude for their outstanding assistance. If this message is not reaching the appropriate recipients, please direct me to the appropriate contact. Thank you, Adrienne Robson.

In August [redacted], I bought a ticket from Halifax to Mumbai via Toronto with Air Canada. Shortly after, Air Canada modified the flight schedule, causing me to miss my connecting flight in Toronto. Consequently, I must contact an Air Canada representative to address this issue. The passenger, an elderly lady who is not fluent in English, will be traveling, so it is important to ensure a smooth resolution for her. I appreciate any assistance in this matter.

Hello, I have attempted to contact your customer service helpline multiple times to alter my flight without success. Currently, I have a flight reserved from Melbourne to Portland on December 28, [redacted], but I wish to reschedule it to January 4th or 3rd, depending on availability and cost. Despite my efforts online, I am unable to adjust the flight to January [redacted], restricting me to the last day of December [redacted]. As flight prices are increasing, I am eager to make this change swiftly. Unfortunately, I have been unable to reach anyone at AirCanada to assist me. I appreciate your prompt attention to this matter. Flight booking number: T68T5X Ticket number: [redacted][redacted] Thank you, Paula

I have been unable to reach you by phone or online, and I had to wait until today to book my ticket to Florida, only to find the price had increased by over $70. I was finally able to make a reservation for myself but was unable to do the same for my disabled brother. After 5 hours on the phone, I was able to reach someone. I am requesting a refund for the price difference since it was impossible to contact you in any way.

I contacted to reschedule my flight but was informed I couldn't due to it being a basic booking, risking losing my money. I was upset because I believed I had insurance. After a disagreement, I ended the call. Now, upon entering my reference number, the flight doesn't appear. I suspect the agent may have canceled my flight incorrectly. I've attempted to call again, but after waiting for 2 hours previously, the call volume is now too high to even be placed on hold. I urgently need to confirm if my flight is still booked. Codi-lynanne M. with reference number RPTL3M. Please reach out to me at your earliest convenience. Thank you.

In August, I had to cancel flight AC722 with booking reference QTU6BV due to being hospitalized with a kidney infection. I never got to Toronto, which resulted in missing my flight to New York. After speaking with a customer service representative, I was informed that I could apply the cost to another flight within the year. Unfortunately, I am unable to find any record of this in my email or account. I am now trying to book flight AC7520 from YYZ to LGA, departing at 14:30. I am eager to utilize the credit from my canceled flight for this booking. However, I have been unable to reach customer support as they are no longer taking holds, and email responses may take up to 3 weeks. I am in urgent need of assistance to make travel arrangements.

My spouse and I flew back from Las Vegas on the overnight flight of June 2nd, as we typically book business or first class seats. I requested a pillow upon boarding, but was shocked to be told I had to buy one and a blanket. This was a major letdown as on our outbound flight to Las Vegas, such amenities were provided without any issues. Despite my protest, I had to purchase the items. My husband made the payment, and I received the package which I no longer wanted and left it behind on the plane. I mentioned my intention to complain and the flight attendant abruptly handed me a card with an address. Due to some health concerns, it took me a while to address this matter. When I finally tried to reach out to the provided address, it turned out to be invalid. Tomorrow my partner and I are traveling to Mexico with Air Canada, and I hope to not experience such poor service again, especially considering the high cost of business class. I trust this was an isolated incident involving one unprofessional staff member. It deeply troubles me, and I hope to hear from you promptly to discuss this issue before we consider avoiding Air Canada in the future. We have always been loyal customers and paid a significant amount for our flights, rarely encountering any issues until now. This should never have occurred, and the behavior of the flight attendant was unacceptable to say the least. Thank you, Susanna M.

I recently received a flight change that does not meet my needs. My husband has mobility limitations, so I always book direct flights to avoid passing through Pearson airport, where we've encountered many issues and delays before. I had to change the date of the original booking due to an Air Canada schedule adjustment. However, I just learned that Air Canada is changing our route back through Toronto, which is the second change. I am frustrated that I am unable to reach Air Canada to discuss my options. This situation is causing me a great deal of distress, and I am disappointed with the customer service provided.

My father was on flight AC7664 today. Unfortunately, his bus from Mount Pleasant was delayed by an hour and a half. We attempted to contact Air Canada multiple times, but the phone line was constantly busy. Air Canada failed to answer our calls. Just 2 days ago, my father had a heart attack, requiring special assistance to board the flight given his condition. We are now seeking to reschedule his flight promptly from Dallas to Toronto.

I am extremely frustrated with AC's customer service support. Despite expressing my concerns, I have yet to receive any resolution. I have tried calling every number provided, only to be transferred back and forth between different 1-[redacted] numbers or put on hold. This experience has been incredibly stressful, especially for me and my partner being seniors. Even when I managed to get a call back, I was internally transferred to another queue. This back and forth without any answers is enough. Other airlines like West Jet are starting to look more appealing at this point. I anticipate another request to call yet another 1-[redacted] number, but I am seeking a satisfactory resolution to our concerns.

I am trying to book an unaccompanied minor flight for Kate to visit her grandmother in Ottawa. She would fly from Winnipeg on the 25th and return on the 1st. Kate's grandma recently had an organ transplant and it's important for them to spend time together during this tough time. I've been trying to call customer service for days but haven't been successful. As a teacher, I've used my breaks to try and book the flight. I'm unsure how to proceed without being able to get through. Thank you for any assistance you can provide in helping us resolve this issue.

My daughter is returning from Graz, Austria, on December 7, [redacted], under booking number N67YRA for Katrina Ashley Giantsopoulos, Ticket# [redacted][redacted]. We are looking to add checked baggage to the reservation. I attempted to manage the booking online but encountered difficulties. I also tried contacting Air Canada by phone, but it seems they are too busy to take calls. This experience has been frustrating, and given the past three problematic bookings with Air Canada, we are considering alternative airlines for future travels.

Subject: Concern Regarding Flight Itinerary Update TSD6GP/Jun17,[redacted] Message: In July [redacted], my husband and I booked flights for our June [redacted] vacation, specifically departing from and returning to Shannon. While we anticipated time changes, we did not expect airport changes. Today, I checked the system and observed available flights from Shannon to Toronto on our desired dates; hence connections to Denver should exist. I seek guidance on this matter. The altered itinerary does not align with our plans and may result in cancellation. As a first-time Air Canada customer, I am greatly disappointed. Regards, Frances Howley

I am reaching out on behalf of Mr. Stuart Kidd, who requires wheelchair assistance due to mobility issues preventing him from walking. I requested this service for his upcoming flight with the booking reference number CSUJLQ and flight confirmation SGLK9W. Although the booking system prompted me to call the airline to confirm, my attempts were unsuccessful as the automated message stated that they are not currently accepting calls. I am seeking to ensure that wheelchair assistance is arranged for Mr. Kidd upon his arrival at the airport. Kindly advise if any additional details are necessary to facilitate this request.

I arrived at the airport 25 minutes before departure. After going through security, I waited at the boarding area, assuming that boarding hadn't started yet. I could see the plane and Air Canada agents nearby. To my surprise, the plane turned away and headed to the runway without any announcement. I approached the Air Canada agents and learned that it was indeed my flight that had departed 10 minutes earlier than scheduled. Despite my presence in the boarding area for 20 minutes, there were no announcements or calls for my name. By the time I approached the gate, all passengers had already boarded the plane. It was a frustrating experience to miss the flight without the opportunity for a final boarding call.

Subject: Urgent Request for Air Canada's Assistance to Bring ESA Dog to Sick Husband I am urgently seeking permission from Air Canada to bring Timothy Aleman's ESA dog Sophie from Panama to Canada. My husband, Timothy, has been diagnosed with cancer and needs to start treatment immediately. Sophie is crucial for his emotional support during this challenging time. We have been residing in Panama as part of Timothy's recovery journey from injuries sustained in Afghanistan. I kindly ask for Air Canada's approval for a hassle-free check-in process at Tocumen Airport in Panama on December 20, [redacted]. I have Timothy's ESA letter from his psychologist in Barrie, ON, Canada, and am willing to provide any additional documentation needed. Our stay in Canada is estimated to be 3-6 months for Timothy's treatment. For verification, you can search for "Warrant Timothy Aleman" to confirm our situation. I can furnish Timothy's ESA letter upon request. Your prompt assistance in this matter is greatly appreciated. Thank you for your attention to this urgent matter. Warm regards, Cathryn Aleman

On 12/2, my flight from YYZ to CYG got cancelled causing significant additional expenses. The flight was scheduled to depart at 8:25pm from YYZ. My partner and I were compelled to secure a hotel room, take multiple Ubers, and endure an extra 24 hours at the YYZ airport, resulting in lost wages. We request prompt reimbursement for these costs. Tyler J. Brown Alexandra H. Schmitt Booking Reference: QWMA7R

Regarding Compensation Request Number: [redacted] I recently traveled on flight AC0063 from Vancouver to Incheon-Seoul. I purchased a premium economy seat for $[redacted], $[redacted] more than a regular economy seat at $[redacted]. Despite paying extra for comfort due to my back issues, my seat (14K) was broken and could not recline, causing discomfort during the 12-hour flight. The broken seat, along with a malfunctioning USB jack, made the experience unsatisfactory. Flight attendants advised me to file a complaint online and provided me with compensation request number [redacted]. As a solution, either a $[redacted] discount coupon for the fare difference or an upgrade to business class on my return flight on December 20th (ticket number [redacted][redacted]) would be suitable compensations. I trust these options will address the inconvenience I faced. Thank you for your attention to this matter.

Dear Sir/Madam, I am writing to express my dissatisfaction with the handling of my luggage during my recent flight. I traveled on Condor flight DE2187 from Havana to Munich on November 26, [redacted]. Upon my arrival at Munich Airport on November 27, my luggage was missing. It was later located and sent to Toronto Airport via Air Canada, as I had provided them with my address in Toronto. After being contacted by a delivery courier to retrieve my luggage, I requested for it to be sent back to Munich Airport. Unfortunately, my luggage was then sent back to Air Canada instead. I am now without my belongings for the past two weeks and urgently require them. I kindly ask for my luggage to be returned to Munich as soon as possible, as I am currently without any spare clothes or essential items. I anticipate your prompt assistance in resolving this matter. Sincerely, Hocine Kaci Moussa

Dear Sir/Madam, I am writing to address an issue regarding my luggage with reference number MUCDE37559. Upon my arrival at Munich Airport, my luggage was lost. It was later recovered and sent to Toronto Airport through Air Canada via a delivery courier. I contacted the courier to have my luggage returned to Munich Airport, however, it was mistakenly sent back to Air Canada. I kindly request for my luggage to be sent back to Munich as I currently do not have any spare clothes or essential items. Booking Reference: JLXDRH Email: [redacted] Name: Hocine Kaci Moussa I appreciate your prompt attention to this matter. Sincerely,